|Mon Apr 14 2014 20:20:13|
PayPal Gives UK Buyers 6 Months' Protection for e-Goods
By: Ina Steiner
PayPal is expanding buyer protection to cover "intangibles" in the UK, including digital goods, and it may consider extending the policy to other markets as well. There's no sign of the new policy on the PayPal UK website, but a PayPal spokesperson confirmed a report in Friday's Guardian newspaper - see Tuesday's EcommerceBytes Newsflash.
UPDATE 4/14/14: I've now heard back from PayPal UK - a spokesperson said the 180 days is for all transactions - tangible and intangible.
Just last week an eBay buyer said he purchased a license on eBay UK for antivirus software that turned out to be no good, but was told by eBay he was not covered "because a license key falls under "intangible goods" which is not covered by the eBay Money Back Guarantee and they closed the case."
Under the new policy that takes effect on June 17, this buyer would theoretically be covered. Not only that, the Guardian says buyers of intangibles would be covered for 6 months rather than the normal 45-day protection period.
While one can see how honest buyers would benefit, sellers have concerns about not-so-honest buyers who could abuse the policy.
Note that eBay restricts the sale of digital goods on its sites - you can learn more on eBay.com and on eBay UK.
As for PayPal, a spokesperson told EcommerceBytes, "PayPal is constantly looking for new ways to make the shopping experience even safer, faster and more secure for people around the world. We are currently rolling out new protections for buyers in the U.K. when they use PayPal to purchase digital or intangible goods. If our customers value and benefit from these new protections we may consider extending this program to other markets."