Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Apr 11 2014 14:09:08

Imagine Suddenly Losing Your Online Reputation

By: Ina Steiner

Sponsored Link

Here is a story to make online merchants cringe. Imagine if one day you woke up and all your reviews and feedback disappeared from the Internet. That's what happened to many small businesses when Yahoo reportedly deleted their hard-earned reviews.

In February, PC Magazine reported a deal in which Yahoo would partner with Yelp to display its reviews, and, with foresight, asked, "What happens to Yahoo Local results and reviews?"

Unfortunately, according to the Wall Street Journal this week, at least some of those Yahoo reviews have disappeared. The newspaper cited a flooring company that had amassed six years of feedback on its Yahoo Local listing. Nearly 50 Yahoo reviews recently disappeared, replaced by a "single, punctuation-challenged Yelp review, from the "Paul M" screen name, "Respected budget got difficult stain taken care of very attentive and house got an offer opening weekend.""

A far cry from the some of the excellent, detailed reviews his business had received.

The business owner told the paper, it was not easy to get 50 great reviews and said, it's as if Yahoo "just took away six or seven years of hard work."

The operator of a Yelp protest site told the Wall Street Journal she advises business owners to always copy their reviews, even a screenshot, "because you never know what's going to happen to them."

For longtime sellers on marketplaces big or small, that sounds like particularly good advice. And with eBay making frequent changes to its feedback system, it sounds especially prudent for sellers on that site to periodically copy their feedback comments.




Comments (8) | Leave Comment | Permalink

Readers Comments

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

This user has validated their user name. by: Ming the Merciless

Fri Apr 11 18:13:17 2014

And we easily copy our ebay feedback how?

Yahoo is where those are who only slightly less incompetent than their ebay equivalents go.

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

This user has validated their user name. by: MeTech

Sat Apr 12 15:09:23 2014

Let me guess.
Our merchants asked for it and we listened.

Oops wrong company maybe same mind set.

For ebay sellers backing up the feedback could be a long task if you have a lot them.
The feedback display can be arranged to display from 25 to 200 per page.
The problem is that if you take a screen shot a monitor would only show about 20 per shot.

What I do all the time is back up the BBL list because on many occasions people
have complained that it disappears.
I copy and paste it on word instead of a screen shot. You know that is one of the
things the ''sellers wanted and we listened so we removed it'' items that ebay will
target in the future.

As far as ebay making changes in the feedback system, brace yourself because we all
know by now that anything you can imagine is possible with this company.

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

This user has validated their user name. by: Ming the Merciless

Sat Apr 12 16:32:41 2014

Imagine Suddenly Losing Your Online Reputation...

Doesn't ebay wish.

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

This user has validated their user name. by: Philip Cohen
Web Site

Sat Apr 12 19:05:45 2014

I’m waiting for Johnny Ho to develop enough gall to change all eBay auctions to the utterly opaque “private listings” format, or change the bidding IDs to Bidder 1, Bidder 2, Bidder 3, etc, as Johnny Ho initially did when he first further anonymised bidding IDs in 2008, or to discontinue the reporting of “completed listings”, so that it is no longer possible to keep track of the activities of all the shill bidding merchants, even post auction … http://bit.ly/11F2eas

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

by: TomH This user has validated their user name.

Sat Apr 12 22:33:06 2014

You can get complete page screenshots instead of just visible page screenshots with addons such as "Awesome Screenshot" for Fire Fox. There are probably others for other browsers..

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

by: Cassie This user has validated their user name.

Sun Apr 13 23:50:35 2014

Why is everyone dependent upon Yahoo or eBay back-up your reputation?

Before computers every business or seller suffered defamation of character claims even yard sale as bad buyers existed or competitor sabotage was the norm.

I create a sales file(item, date, review & etc) - as seen ebay relist things sold or refunds requested by a item never carried garbage besides 99% these sites get hacked the level increasing as they're opening sales abroad..I've reported two altercations their security servers failed one for 18 hour period the other 72 hour gap.

I've run their lab server internet security test reports often as my own sites. Ebay & Yahoo both had some well dips time to time both at current is grade B since not so great considering heartbleed really want to see grade A positive note they didn't fail complete no-trust or error report meaning steer clear.

I assumed other on-line sellers running their own IT Lab tests as these security hiccups mean outside interruptions toward the bottom-line or personal assault our selling integrity. The worst is compromising our clients away or scamming using our own websites.

Yelp, don't get me started had some fake reviews legally proven never occur to remove. Yelp, despite a legal order they wanted me to pay removal fake report ...as said reviews most are fake unless you have a sales file report (documented proof)to verify ...I never take stock any on-line reviews!  

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

by: Tiffee Jasso This user has validated their user name.

Mon Apr 14 02:57:40 2014

Yelp makes money removing the bad reviews that some of their favorite reviewers post. It has been proven that they use fake reviews. Of course, Yahoo has a terrible reputation when it comes to sleazey email bombardment. It makes sense that they would partner with someone like Yelp.  

Perminate Link for Imagine Suddenly Losing Your Online Reputation   Imagine Suddenly Losing Your Online Reputation

This user has validated their user name. by: baconsdozen
Web Site

Fri Apr 18 09:17:39 2014

Given how despised they are by their customers I'm guessing ebay and poopal would love to lose their online reputation.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.