Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Mar 29 2014 23:23:34

eBay Overrides Sellers' Country Exclusion Lists

By: Ina Steiner

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eBay is forcing sellers who participate in its Global Shipping Program to make their products available to all overseas buyers who are eligible for the program by overriding their settings. eBay sent a letter to sellers on Friday informing them it was overriding their country exclusion lists except for international buyers outside of the Global Shipping Program.
 
Many sellers do not realize they are even part of the Global Shipping Program, because eBay placed sellers who accepted its new user agreement into the program without making it clear that was happening. It's important for sellers to be able to set their own exclusions, since they are responsible for complying with shipping and export regulations for the products they sell.

Here's the copy of the letter eBay sent to sellers on Friday that gives them until April 11th to opt-out of the new settings override:

GSP sellers: change to your country exclusion lists


Dear (name),
We recently reviewed your account and noticed that you have a number of listings eligible for the Global Shipping Program that are currently not visible to buyers outside the US - precluding you from potential international sales.

We're making it easy for your eligible items to be sold to potential international buyers through the Global Shipping Program by overriding any country exclusion lists on your account. By overriding country exclusion lists, items eligible for sale through the Global Shipping Program will now be seen by millions more buyers.

Your country exclusion lists will still apply to items available to international buyers outside of the Global Shipping Program.

There's no action you need to take - we'll make all of your eligible items available for sale through the Global Shipping Program for you, starting April 17, 2014. If you'd like to keep your country exclusion lists in effect for items sold through the Global Shipping Program, please click here before April 11, 2014. You can review your country exclusion lists at any time by going to My eBay > Account > Site Preferences > Shipping Preferences.

Thank you for your time and as always, thank you for selling on eBay!
Sincerely,
The eBay Shipping Team


eBay is also overriding seller returns policies, though there's no indication it notified sellers of the change; sellers are discussing it on the discussion boards.




Comments (31) | Leave Comment | Permalink

Readers Comments

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This user has validated their user name. by: Ming the Merciless

Sat Mar 29 23:53:18 2014

More lies, more secrets.

It's time to report ebay to Internal Revenue Service and complain that you are an uncompensated ebay employee.

More lies, more secrets.

More theft, more fraud.

The sewer scum plunges ever lower.

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This user has validated their user name. by: Philip Cohen
Web Site

Sun Mar 30 01:54:45 2014

I suspect that in reality eBay sales are atrophying and eBay is having to come up with such creative ideas to try to improve same; to bad nothing that these devious, deceptive, incompetent cretins could possibly dream up will likely make any difference; regardless, this (desperate) overriding of sellers’ preferences has the pungent smell of death about it …

eBay / PayPal / Donahoe: Dead Men Walking ... http://bit.ly/11F2eas

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This user has validated their user name. by: Ed Gadfly

Sun Mar 30 10:28:54 2014

Ming is correct. You are employees.

US based sellers might want to decide for themselves.

http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed
/Independent-Contractor-Self-Employed-or-Employee

Perminate Link for eBay Overrides Sellers' Country Exclusion Lists   eBay Overrides Sellers' Country Exclusion Lists

by: Patricia This user has validated their user name.

Sun Mar 30 11:54:59 2014

It shows desperation to me.  That's what it shows.  They must have lost a whale of a lot of sellers AND traffic!

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This user has validated their user name. by: Anonymous Annie

Sun Mar 30 14:23:48 2014

--- ''It shows desperation to me.''

Totally AGREE with that Patricia! ~ Surely they're smart enough to know that when they do such things, there will definitely be backlash and negative reactions.

So... somebody, somewhere, calculated the risk and cost, and compared it to the potential benefit vs the potential loss as more sellers FLEE FROM eBay.

I am SO GLAD to be away from that cesspool of lies and deceit. Trickery, fraud, slight-of-hand... whatever you want to call it, it's just WRONG to automatically ''opt-in'' sellers without their affirmative knowledge and decision.

No, eBay... sorry... burying it in the TOS may be ''legal'' but it's still WRONG. These types of things reveal a LOT about what kind of EVIL and GREEDY company eBay has become.

Yet, for all their greed... and for all the things that they feel SO CONFIDENT about... where is the SUCCESS? Why isn't eBay stock higher? Why aren't the profits higher?

You'd think they'd get a clue.

But no... no clues to be found.

Surely there are some smart people within the walls of eBay who realize how so many policies have failed... but I imagine they feel compelled to keep it to themselves and remain ''team-players'' who ''stick with the program'' (for fear of losing their jobs?)

Nobody wants to tell the King that he's wearing no clothes.

It's just a culture of arrogance and petulant stubbornness. They're so convinced that they're right (living inside their bubble of yes-men and yes-women) that they'll NEVER in a hundred years even consider the possibility that they are WRONG.

WRONG WRONG WRONG!

Backwards.

Asses.

(Get out while you still can.)  

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This user has validated their user name. by: Philip Cohen
Web Site

Sun Mar 30 14:45:33 2014

eBay’s Johnny Ho on “thinking days” (LinkedIn, Jul 2013)

http://www.linkedin.com/today/post/article/20130715110232-18739943
3-to-beat-the-chaos-take-a-thinking-day


This is a “must read” for anyone wanting a measure of eBay’s management; and, just to whet your appetite, a couple of quotes therefrom …

“I just finished one of my thinking days last month. I filled a white board with my assessment of the external market and how we were doing against our priorities for the first six months of this year. As frequently happens, once I had written everything out in one place, I found it useful to step back and look at things from a holistic perspective. I emerged with new insights and with greater clarity about what’s most important. To remind myself of these insights, I wrote them out, as I always do, into my personal priorities file and now carry this file with me everywhere I go.”—John Donahoe, LinkedIn (15 Jul 2013)

“Last year, for example, when I took an extended vacation as part of our company’s sabbatical program, I had some pretty transformational thoughts about reconnecting to our company’s purpose and setting ourselves on a good-to-great journey. I came back to work not just rested, but with more clarity and more conviction than I’ve had in years. This allowed me to share these transformational thoughts with our entire company which has re-energized our team and made me a more effective leader.”—John Donahoe, LinkedIn (15 Jul 2013)

And if you need any further proof of the workings of Johnny Ho’s febrile brain? Try reading the transcript of his rambling (September 2007) Legg Mason “Thought Leader Forum” interview at http://bit.ly/16McqO1 where he lays out his thoughts on the future of eBay. Don’t miss the doodling illustrations by Sente—they too are telling. And for anyone with sufficient staying power to read the whole interview, eBay is offering a full time position as PA to the Ho—in the eBay Dept of Spin …

And this headless turkey is at the helm of one of the top 50 U.S. companies—simply unbelievable!

Ho, Ho, Ho, it really is long past time for you to go … http://bit.ly/11F2eas

Perminate Link for eBay Overrides Sellers' Country Exclusion Lists   eBay Overrides Sellers' Country Exclusion Lists

by: Patricia This user has validated their user name.

Sun Mar 30 16:46:40 2014

''It shows desperation to me.''

"Totally AGREE with that Patricia! ~ Surely they're smart enough to know that when they do such things, there will definitely be backlash and negative reactions."

The sad part is...they don't know how they look and they don't care what the reactions will be.  They are so accustomed to having things there way that they don't realize life goes on and sellers will find their way on other sites.  I'm selling more now then I did on Ebay and I have nothing listed on ebay :-)  It does feel really good!

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by: Gina This user has validated their user name.

Sun Mar 30 23:07:39 2014

"forced integration", isn't that the theme behind all dictatorships?

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by: LAbay This user has validated their user name.

Sun Mar 30 23:10:57 2014

eBay wants sellers to sell to anyone, anywhere. eBay risks nothing, sellers risk everything. Sounds like a profitable plan for eBay.

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by: comet This user has validated their user name.

Sun Mar 30 23:24:04 2014

We might not have "known"  that this particular "over ride"  would be forced on sellers using the GSP but we knew SOMETHING was coming---they were a few days early with their April FOOL announcement.

They will soon ---IMHO---force the "Returns"  program on ALL and force ALL to return to being regular old sellers no Power Sellers required here nothing to see move along.  

So glad I did not willingly opt into the GSP--and I do keep an eye on being forcibly opted in!  I also make an active choice to try and guide all International Sales OFF of ebay so that my customers DON'T have to pay the outrageous "Registered Mail"  fee--which BTW is NOT trackable beyond IN USA Customs!!!!---yet ebay FORCES you to HAVE this----and I have been VERY successful in doing this.  

Perminate Link for eBay Overrides Sellers' Country Exclusion Lists   eBay Overrides Sellers' Country Exclusion Lists

This user has validated their user name. by: elpereles
Web Site

Sun Mar 30 23:25:08 2014

I sell International. I prefer to deal directly with the International buyers.

I don't know what the heck they do in Kentucky to avoid weight. If eBay can make sellers immune and protect 99.9999999%. I will not have problem to accept it, but at lot of issues aren't very clear.  

Perminate Link for eBay Overrides Sellers' Country Exclusion Lists   eBay Overrides Sellers' Country Exclusion Lists

This user has validated their user name. by: bitbybit

Sun Mar 30 23:52:25 2014

Ebay is nothing but a death trap to put it bluntly. Those staying as sellers are lined up for death row or extermination. Sounds over the top, I know, but this is what ebay has become. Sales go from bleak to abysmal with only a glimmer of sales here and there. Suckering in unbeknownst sellers with lies, manipulation, underlying threats for ebay's financial gain is unethical and immoral besides criminal. Having dependent (livelihood or supplemental income) sellers coerced (unspoken blackmail) into their UA agreeing to only arbitration and then abusing the hell out of them. Held up to any light, ebay is only a shell of what it use to be. It is no longer a thriving company. Ebay stands for oppression with holding back good sellers from succeeding in THEIR business with THEIR buyers. Ebay feels justified in getting carte blanche with anything written or even buried in their UA. How is this abuse of power right?  

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by: DonC This user has validated their user name.
Web Site

Mon Mar 31 00:51:13 2014

Why would anyone willingly accept the new user's agreement?

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This user has validated their user name. by: Philip Cohen
Web Site

Mon Mar 31 01:11:38 2014

"Why would anyone willingly accept the new user's agreement?"

You have other plans?

Perminate Link for eBay Overrides Sellers' Country Exclusion Lists   eBay Overrides Sellers' Country Exclusion Lists

by: Paul W This user has validated their user name.

Mon Mar 31 02:13:43 2014

''Ebay is nothing but a death trap to put it bluntly. Those staying as sellers are lined up for death row or extermination''

Good grief!  EBay may not be for you. But it works just fine for millions of sellers.  My TRS+ is safe no matter the changes eBay is making.

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This user has validated their user name. by: bitbybit

Mon Mar 31 04:19:43 2014

@Paul W

Sorry I do admit it was way overboard with that statement. Rough day on ebay with nothing selling and feel the cloak of visibility over my listings.

It does depend on what you are selling but I do wonder how many sellers feel "safe" as you claim especially with all the changes ebay is making. It must be nice.  

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This user has validated their user name. by: Rexford

Mon Mar 31 06:24:33 2014

eBay's philosophy: you don't want it?  We'll force it down your throat anyway.

What a way to run a company.  Such arrogance.  You're doing a heck of a job, Johnnie!

"we are just a venue, we are just a venue, we are just a venue, we are just a venue"

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by: ejholden This user has validated their user name.

Mon Mar 31 06:43:20 2014

A question from downunder ....

If you sell items that are tradable in the US, but are restricted exports to certain countries (eg: Ukraine) & ebay enroles you in GSP, who comes after you, the ATF or the CIA?

Perminate Link for eBay Overrides Sellers' Country Exclusion Lists   eBay Overrides Sellers' Country Exclusion Lists

by: Soggy Dollar This user has validated their user name.

Mon Mar 31 06:55:02 2014

And they don't think selling on ebay is a DICTATORSHIP?    

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by: feline This user has validated their user name.

Mon Mar 31 07:56:14 2014

Why would any seller want to use global shipping
The parcel I have on the way was picked up by Fedex 18th March and only left the UD 8 days later
Remains to be seen what condition the item is in as its breakable
I told  the item is repacked  in the smallest amount of packing and items double boxed are reduced to single box to the lower the weight and shopping cost
Its  only going to reach me end of this week if im lucky thats approx a week longer  than when the seller posts out themselves
and there is ebay allowing buyers to penalise sellers just for the delivery service being a day late parcels being a day late

good job im not an impatient buyer

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