|Mon Feb 3 2014 11:57:35|
What's the Craziest Customer You've Ever Dealt With?
By: Ina Steiner
Shoppers can cause problems for retailers in a number of ways, from being picky all the way to being intimidating and threatening, a reality long before the Internet came along. eBay sellers learned this early on when paving the way for ecommerce, and devised a way of avoiding unpleasant bidders and buyers: Blocked Bidder Lists.
eBay politely says on its manage bidders help page, "While all eBay members can participate in bidding and buying, as a seller you might prefer to limit your sales to people you feel comfortable with, such as those who have positive Feedback scores." That's an understatement!
But apparently some customers are so persistent, they're able to get eBay customer service agents to reach out to buyers on their behalf. On this discussion board thread, a seller say they received a message from an eBay rep asking them to contact a blocked buyer who wants to purchase one of their items - "Please contact her on what you can do about this transaction," eBay wrote to the seller, and copied the buyer.
The seller said the buyer's messages had been "strange and aggressive" and had no plans to unblock her.
Amazingly, the seller received second message from eBay customer service, this time saying it was a "courtesy email request by the buyer" saying the "buyer would like to fix things with you and would like to let you know her side of the story."
Another seller said they had also received such requests from eBay customer service reps. Aside from the fact it's disturbing that eBay may be helping bad buyers to message sellers who are trying to avoid contact with particular members, sellers discussing the case on another thread wondered if it was a sign that eBay planned to get rid of Blocked Bidder Lists.
Let's face it, customers can get pretty worked up both online and in real life. Buzzfeed related some tales about customers trying to return items at major retail stores, along with the excuses they used and sometimes the extreme methods they employed. One called the cops, another brought a note from her therapist saying she was a shopping addict and needed to return the items. And others caused scenes in the stores, including knocking over displays.
Aside from not wanting to get negative feedback by a bad buyer, why do you block bidders? What's the craziest situation you've ever encountered in dealing with an online shopper?