Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Dec 23 2014 13:05:48

eBay NARUs Employee Account of Bean Spiller

By: Ina Steiner

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eBay NARU'ed the account of an employee who publicly posted internal documents about the company's customer service practices earlier this month. A reader tipped us off yesterday, and we sent an inquiry to eBay spokesperson Ryan Moore asking about the latest development in what has been a controversial case.

The employee went by the name jaknox@ebay.com and identified himself as Jarvis. In response to a question from a seller earlier this month, he pasted information that Moore later confirmed to EcommerceBytes had been taken from an internal customer service knowledge base that detailed eBay's seller limits, including a "silent limit" that eBay had never publicly revealed to sellers.

There are several types of limits that sellers may experience when selling, Jarvis wrote, including "Silent limits (limits placed on an account that can't be seen by the seller)."

Some readers concluded that eBay secretly prevented some sellers from growing their sales no matter how much they invested in trying to grow their business, and without informing them that hidden limits even existed.

When attention was drawn to Jarvis's post, someone at eBay initially deleted it from the discussion board thread and later restored it. Here's a link to EcommerceBytes coverage.

We sent an email to Moore and the PR team on Monday asking if Jarvis was still employed with eBay, why his user ID was NARU'ed, and whether it was related to his post about seller limits. We've not heard back as of midday Tuesday.

Whatever the case, deactivating the account brings yet more attention to it and the issue of seller limits - something eBay is likely trying to avoid.





Comments (71) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: LDS Brother

Tue Dec 23 13:48:22 2014

We need more Jarvis's to come forth, or to at least tell your Supervisor's and the upper crust at eBay to make it a more level playing field !

Wake up eBay employees on the low end ( Reps, etc. ) You mean as much to Donahoe and probably Wenig also, as us small sellers who have been beaten down, destroyed, and exterminated !

3,000 of you are getting a pink slip !

And many more thousands to come most likely, unless Wenig evens the playing field, or splits eBay into 2 halves - BIG BOX and CHINESE on 1 site, Small sellers and Mom and Pops on the other !

Yes lower level eBay employees, you see Donahoe is taking off with $23,000,000 while small sellers future is bleak and uncertain, now you lower level eBay employees futures are just as bleak and uncertain !

We ALL suffer from the Top Brass at eBay stuffing their coffers while throwing our livelihoods under the bus !

Wake up eBay lower level employees ! Make your voices heard also !

eBay IS dying ! And you need to speak up also against the idiocy ! Your the ones on the phones all day listening to us screwed sellers from the idiocy your CEO and Wenig inflicted on us good sellers !

2015 does not look promising for us small sellers and eBay lower level employees, the article I read looks like Wenig is going to continue with the same ole same ole

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: LDS Brother

Tue Dec 23 13:55:35 2014

Hey eBay employees as another poster noted you 3,000 getting canned should get a golden handshake in my opinion, as the other poster said $7,666.00 each !

Your the ones who were on the front line handcuffed from doing what was right and helping sellers who were screwed from the lunatic policy's of John Donahoe

What a shame ! $23,000,000 for him and Pink slip and $0.00 for you !

I think after your service, if he was a good guy, he would like in the mirror and say I don't deserve this, and split his $23,000,000 up 3,000 ways so you all get a severance of $7,666.00

In my opinion

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: thehosst

Tue Dec 23 13:59:28 2014

I just saw 2 accounts with about 20,000 sales for the month, only 200 feedbacks show, 1 China seller, offering a few hundred items 20 to 50% UNDER WHOLESALE COST, FREE SHIPPING. eBay has clearly arranged this to happen and has now been hiding feedback to avoid people to find out what has happened to the sales. eBay just gave 60% of all business to a handful of very big sellers in different categories. This is WORST than any seller limits, this is a general selling limitation. A new seller with NO issues selling 20,000+ items from the start. Does anyone know any new seller who can sell even more than 100 items a month right from the start??

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: Puck

Tue Dec 23 14:07:56 2014

eBay caught burying another body under the corporate hollyhock bushes.

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: iheartjacksparrow

Tue Dec 23 14:52:00 2014

eBay deleted Jarvis' account because he's now at the bottom of San Francisco bay with cinder blocks tied to his ankles.  

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: abfab This user has validated their user name.
Web Site

Tue Dec 23 15:04:51 2014

I just couldn't help myself. I have  lurked here for years getting the most updated and honest information about ebay. the sparrow comment has me howling! Best comment ever! Good show! Thank you all and Ina for the most informative ''venue'' for us long time small sellers. It had been and will be a rocky road. And hats off to LDS, MH, Phil Cohen to name a few. Merry Christmas.  

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: Marie

Tue Dec 23 15:09:18 2014

The only surprise to me is that it took them so long.  I would also bet that Jarvis knew his days were numbered the moment he posted what he did.

And maybe he was planning this for awhile.  If so, we could hear from him again on some other venue with even more information we'd all love to know about.  One can hope.

I do sincerely hope he had a plan as I'm confident none of us would want this person to suffer financially.

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: bb6 This user has validated their user name.

Tue Dec 23 15:12:22 2014

Cmon...we all saw this one coming a mile away. Whistle blower...now sitting in a shack in Alaska with no electricity. Sad thing is he probably didn't even know he wasn't suppose to post that information. Cats out of the bag now.

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: Winkle Me Evilbay This user has validated their user name.

Tue Dec 23 15:14:15 2014

Wait. Ebay was getting paid for listings ... listings that Ebay secretly knew they had no intention of ever letting see the light of day because of limits that they denied year after year ... they said they didn't exist.

If I see someone a service or a product, accept the money and then don't deliver that product ... and never intended to deliver that product but never told my customer that ... what is that exactly?

Ebay legal department - what is that called? Did you study that in law school? Would that be covered in your contracts class or your criminal law class? Can you answer? Anyone? Michael Jacobson? Jack Kristen? Shipman? Any attorney over there... you must have taken and passed the bar ... so what again is this called?

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: Russ This user has validated their user name.

Tue Dec 23 15:16:34 2014

In this season of miracles and wonder, Jarvis should feel blessed...being NARU'd by eBay is a true blessing.

Jarvis will no longer be able to ''sell'' on this deteriorating POS they refer to as an ecommerce platform.  No more rentals, no more full refunds with complimentary items. The list could go on and on as everyone knows.

And, if in fact, Jarvis is/was an eBay employee guess we know the person getting or got Pink Slip Number One!  Only 2,999 (at least) to go...

Merry Christmas!!

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: The End

Tue Dec 23 15:26:34 2014

To the tune "Walking in a winter Wonderland" :

Spilled the beans,
thanks to Jarvis..
Your store gone ?
know that ours is.
A golden handshake,
it keeps us awake,
Left us in a bankrupt dead wasteland.

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: Ric

Tue Dec 23 15:27:52 2014

Jarvis should not have been NARU'd, he should have been promoted to CEO as his whistle blowing shed light that sellers have long been searching for - answers as to why their business fails to grow on the eBay platform.

The information Jarvis leaked confirmed what many small sellers have suspected since the days of Meg Whitman - eBay intentionally limits the success of small sellers..

In addition to search algorithms being stacked against small sellers, sellers now have it in writing from eBay's own internal documents that the company sets limits ( visible and invisible) on small sellers.

eBay investors and more importantly, Wall Street analysts should have serious concerns going forward with regard to keeping their eBay investments in place after the split since eBay's consistently poor GMV growth is self inflicted by it's own ill conceived policy.

It is obvious that eBay policies not only limit small sellers success and destroys the ability of small sellers to grow their eBay business, but these same policies limit eBay's ability to grow sales at the same time.

What investor in their right mind wants to place their hard earned money into shares of a company that internally and secretively works against it's own success with self defeating policies like seller limits?

What seller in their right mind is happy in the knowledge that the so called business partner is charging them fees for listings that may never be seen, and intentionally placing limits on their ability to convert sales in the event the Cassini search engine actually allows their items to be presented to shoppers?





Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: LDS Brother

Tue Dec 23 15:36:52 2014

Also eBay lower level emplyyee's make your voices and concerns heard to your supervisors and upper crust ASAP, the SS eBay is sinking !

See 3,000 of your shipmates are getting tossed overboard, after being dedicated to Donahoe and it got them nowhere !

Now you remaining lower level employee's do you want to be next ????

SPEAK UP FOR FAIR POLICY'S !

You see, Donahoe and Wenig concoct lunacy for policy's ! Unfair, and downright stupid, then you reps answer the phone and hear all the please and cries from sellers being destroyed  unfairly !

Then after your service of hearing complaints from unfair policy's destroying peoples lives unfairly, and most of you Reps know this, but your handcuffed from doing anything about the lunacy, and the harm it causes real good people sellers !

So all the bombardment you take from Doanhoe and Wenig's lunacy, and you still 3,000 get a pink slip !

And unless you remaining ones start encouraging those in command to start making it fair again, your as vulnerable as us small sellers stressing and worrying to death on a day in day out basis from the utter lunacy put in place by those at the top filling their coffers !

eBay has become so bad under Donahoe ! He literally declared war on the small sellers and lower level eBay employees in my opinion !

We ALL need to tell those at the top to stop the madness !!!!

Happy Holidays to you also abfab !

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: Toy Boy This user has validated their user name.

Tue Dec 23 15:41:50 2014

This Jarvis was probably a rookie and was lazy so he did a copy and paste to educate all in the forum...
He would have been fired next year anyway like the rest of the 3000 to go.
They may give him a lil extra money and a contract to shut up...and again all quiet at the western front...
What I do not understand is that some here really think that their complaints are of any impact whatsoever. Ebay and the rest of the world gives a crap about the opinions expressed here, yet there is hope to get things turned to the better for you guys?
Wake up...I am applying now for jobs after 14 years self-employment and a huge chunk of that was Ebay sales. I am soooo  tired of Ebay and the changes....this is not a platform for me to sell. The other venues COMBINED are not even getting close to the sales I had before the crash.
The Future is: Ebay is going to be a big box outlet for China and US based BIG companies. Small sellers remain NOISE and will be phased out as planned. Rules will only be enforced on the small sellers, do not forget that ! Trafic remains funneld to the BIG ones, the "non existing" limits will do the rest to small sellers.
Ebay is then ready to get sold to a company that want to take over the new business plan. No Way Back !

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: Toy Boy This user has validated their user name.

Tue Dec 23 15:43:23 2014

Hi LDSBrother, you are in denial when you think you call for action is of an impact to anyone. Stop the NOISE.

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: ajeweler This user has validated their user name.

Tue Dec 23 15:47:50 2014

we all knew that was going to happen, I just hope jarvas knows there is a whistle blower law, and I sincerely hope he uses it!!!,
more employees should stand up and be truthful with e bay's income winners (sellers) in addition we all are doomed!!!!!!!!!!
if you stop selling the DEFECTS will rise as sales lower (however with ebay not showing them) could not be worse. I just feel bad for the people to whom invested many thousands of dollars with all the false promises ebay gave them, now stuck with inventory, they have to remain there to sell off their inventory. and just accept the 1% to 3% exposure ebay allows them.

ebay Every Buy Against You

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: ajeweler This user has validated their user name.

Tue Dec 23 15:50:36 2014

on the 8th day of Christmas
ebay fired jarvus
and your listings got lower visibility!!!!!!

ebay = Every Buy Against You

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

by: FREDDY This user has validated their user name.

Tue Dec 23 16:03:02 2014

Guess that is what is meant by ''level playing field''.

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: LDS Brother

Tue Dec 23 16:12:36 2014

No I will not stop the noise ! It is obvious the noise did not work like we all planned, there is no hope left but for more Jarvis's to either wake up and realize their future is bleak like ours, and speak out pronto !

And if they don't then they have nobody to blame but themselves also !

Have fun applying for your job, if it makes you happy fine, I will not tell you not to, but don't tell me to stop the noise !

Everyone needs to keep seeing the noise, till the plug is pulled entirely on eBay

Maybe yer tapping out dude, but not me yet, even though I know it is coming sooner rather than later, but not tapping out yet !

Perminate Link for eBay NARUs Employee Account of Bean Spiller   eBay NARUs Employee Account of Bean Spiller

This user has validated their user name. by: Philip Cohen
Web Site

Tue Dec 23 16:26:26 2014

Indeed, most probably Jarvis is at the bottom of San Francisco bay; he committed the cardinal sin of being naively honest; of exposing—albeit probably unintentionally—eBay for being the most unscrupulous entity that it anyway so obviously is; more likely Jarvis simply did not read the “top secret: not for public disclosure” heading on that “internal” knowledge database. But, typically, the cretins at eBay are too stupid to have left his email address active to hide the probability that they have sent this hapless scapegoat to the abattoir ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

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