|Tue Dec 23 2014 13:05:48|
eBay NARUs Employee Account of Bean Spiller
By: Ina Steiner
eBay NARU'ed the account of an employee who publicly posted internal documents about the company's customer service practices earlier this month. A reader tipped us off yesterday, and we sent an inquiry to eBay spokesperson Ryan Moore asking about the latest development in what has been a controversial case.
The employee went by the name firstname.lastname@example.org and identified himself as Jarvis. In response to a question from a seller earlier this month, he pasted information that Moore later confirmed to EcommerceBytes had been taken from an internal customer service knowledge base that detailed eBay's seller limits, including a "silent limit" that eBay had never publicly revealed to sellers.
There are several types of limits that sellers may experience when selling, Jarvis wrote, including "Silent limits (limits placed on an account that can't be seen by the seller)."
Some readers concluded that eBay secretly prevented some sellers from growing their sales no matter how much they invested in trying to grow their business, and without informing them that hidden limits even existed.
When attention was drawn to Jarvis's post, someone at eBay initially deleted it from the discussion board thread and later restored it. Here's a link to EcommerceBytes coverage.
We sent an email to Moore and the PR team on Monday asking if Jarvis was still employed with eBay, why his user ID was NARU'ed, and whether it was related to his post about seller limits. We've not heard back as of midday Tuesday.
Whatever the case, deactivating the account brings yet more attention to it and the issue of seller limits - something eBay is likely trying to avoid.