Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Dec 2 2014 22:17:49

eBay Willing to Remove Defects to Nudge Sellers,...

By: Ina Steiner

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eBay will remove defects from sellers accounts when they receive negative feedback and low DSRs for ship time under certain circumstances, and while it likely won't impact a large percentage of transactions, nevertheless it's an unprecedented move.

As we report in Wednesday's Newsflash, eBay announced Tuesday it would expand seller protection as an incentive for sellers to ship to 34 high-risk countries.

Upon first reading the announcement, I got the idea eBay would actually remove the neg or low DSR, and ignore INR claims. That's definitely not the case. eBay will only remove the defects - and that's assuming "you have resolved any issues promptly with your buyer."

Will eBay's promise to extend seller protection to countries from Argentina to Zambia make any difference in your willingness to ship to these countries? Let us know what you think.




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Readers Comments

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: Ric

Tue Dec 2 23:52:03 2014

Defect removal for Global Shipping transactions, like so many other eBay policies is written with plenty of wiggle room (for eBay of course )to enable them to deny removal of defects once they appear on a sellers record.

This announcement demonstrates how desperate eBay is for sales, and how the company is willing to throw sellers under the bus as a negative reward for participating in cross border trade.

Seems to me the more intelligent choice for sellers is to refuse to participate in the Global Shipping process through eBay in order to completely avoid getting defects which eBay will be unlikely to remove despite this announcement.

Sellers who believe transactions "might" qualify for removal will still have wait hours to be connected to an eBay Peggy. That Peggy will no doubt be trained by eBay to find the smallest detail that will enable eBay to deny the defect removal due to the built in "gotchas" of eBay's vaguely written policy.

This announcement is for sellers who are foolish enough to fall for eBay's latest seller killing trap.

eBay appears to still be hell bent on leading their sellers to slaughter.  

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by: aim04744 This user has validated their user name.

Wed Dec 3 00:01:01 2014

No one is buying from the US because we have chased off all the good sellers. Now we need these new suckers we have lured in to ship to these high risk countries through our money grubbing Global Shipping Program.  

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: Massachusets Howler This user has validated their user name.

Wed Dec 3 00:14:41 2014

Ebay says: Sell international- they spend xyz MORE than US buyers".

GUESS WHY??

The entire United States is FURIOUS AT EBAY and they just are not willing to spend here. The NOIZE has gotten out.

THAT is THE reason internationals now pay more than the US.
The quality of overall items available in the US has been mixed with mass-marketed JUNK- that has brought down US sales totals too.
MH

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: Massachusets Howler This user has validated their user name.

Wed Dec 3 00:22:08 2014

Thank you leader may I have another

(Smack)!

Thank you leader may I have another

(Smack)!

etc.

MH
(How come Rush week has lasted 7 years at this Fraternity)?

Sellers DESERVE SEVERENCE PAY!

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: Ogri This user has validated their user name.

Wed Dec 3 02:14:24 2014

Not sure that will help very much much from my UK sellers aspect, I ship to any country in the world (except one).  Have shipped to most of N & S. America, Middle East, Europe, Scandanavia, Asia, Oceana and some of Africa.
Only country now have blocked is Latvia as nearly everythng sent was 'lost in the post'.
Worst for INRs is Italy as their post service is rubbish, but improving.  Generally customers in high risk countries understand and are prepared to wait a long time, and sort out problems mutually.

Curiously my worst country by a long way for per-centage of shipments with defects is...the US.
(Not trying to start another Lexington, great country and I drive a car imported from US - just looking at the numbers).

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: eBankrupted

Wed Dec 3 02:49:27 2014

This is another lie. I had an INR filed on day 4 for an item shipped USPS Priority and scanned the SAME DAY. It delivered on the 10th day. I called ebay 3 times to have the 'defect' removed and they would remove it. Ebay's estimated delivery date is to blame, and the ease at which they direct the buyer to file the INR INSTEAD of calling the post office who has their package!

Another example of, 'here are the rules', but they're not really the rules, or maybe they are the rules, but we're not changing them, until we change them, then don't enform the

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: eBankrupted

Wed Dec 3 02:53:13 2014

This is another lie. I had an INR filed on day 4 for an item shipped USPS Priority and scanned the SAME DAY. It delivered on the 10th day. I called ebay 3 times to have the 'defect' removed and they would remove it. Ebay's estimated delivery date was to blame, and the ease at which they direct the buyer to file the INR INSTEAD of calling the post office who has their package!

Another example of, 'here are the rules', but they're not really the rules, or maybe they are the rules, but we're not changing them, until we change them, then don't inform the CSR bots of the rollback of the change to the changed rule, in some cases, don't count on it, but its true, until ebay forgets they made it up, then forgot about it.

Complete and total garbage from the idiots at ebay.

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: Philip Cohen
Web Site

Wed Dec 3 03:04:50 2014

“eBay announced Tuesday it would expand seller protection as an incentive for sellers to ship to 34 high-risk countries.”—the latest eBay pea and thimble strategy …

Between all the “buyer protection” and now all this latest “seller protection”, only one thing is obvious, things must be getting really desperate in the eBay executive suite …

Clearly, the lunatics have long ago taken over the asylum …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: maxmad This user has validated their user name.

Wed Dec 3 05:21:40 2014

Their holiday sales must be absolutely dismal, They are trying a last ditch 4th quarter '' hail mary ''



Looks like the real genius turned out to be JD, he's walking away with the money, a true ebay success story.









Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: sasikat9 This user has validated their user name.

Wed Dec 3 07:18:02 2014

Never have and never will sell international...

Ebay speak with forked tongue about most things. They try to build up your confidence about selling overseas and then wack
you when something happens. In all of America Ebay is number one for dishonesty even beating Government Motors.

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: Orwellwasright This user has validated their user name.

Wed Dec 3 08:42:35 2014


The Defect system was designed to eliminate sellers period
 Any tiny tweaks are equivalent to putting a pillow on an electric chair
 
 In addition to that ebay has less then zero credibility

 They have been consistently dishonest with their seller base, and continue their unrelenting Pathological war against us every minute of every day

 Until the defect system has been eliminated entirely, anything management has to say about seller protection is nonsense

 As far the latest idiocy I suspect the number of removed defects will be about the same as the number of people who got their $100 unicorn rebate from ebay when they found out how horrible their iphone selling on ebay experience was

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: angryllama This user has validated their user name.

Wed Dec 3 09:02:40 2014

TRIPE. 100 percent FDA Condemned Tripe... Unfit for even Animal consumption. What even Semi-Friendly company would have this mindless policy of Shooing their money paying clients/sellers into a KNOWN Mine Field?  Yes, this is clearly desperation. Desperation has driven eBay front office to Sacrifice FUTURE revenue in 2015 by suckering in Simple-Minded Newbie and Current sellers solely to get the bump from such FOOLS selling to HIGH RISK countries.  This makes No sense and just for comparison consider that Car Insurance companies charge 2 to 10 times extra to insure a HIGH RISK 19 y.o. Male driver with 2 moving violations vs. a healthy 50 y.o. clean record female driver.  Shipping low profit items that COULD sell relatively safely INSIDE USA to 49 acknowledged High Risk countries is too stupid for words. Maybe the real reason is that they are TRYING to Destroy the GSP?  Makes just as much or little sense either way.

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: RCL This user has validated their user name.

Wed Dec 3 09:36:04 2014

I don't think John Donohoe feels like a success--and I think his blunders and short-sights outweigh the eBay ramp up to mobile sales. GREAT to read that desktop sales are GROWING. I will give eBay credit for a great tv commercial--but it sounds like only eBay sells the items hawked. Could that even be true? (Well, when has that mattered?)

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: Rexford

Wed Dec 3 10:13:07 2014

"eBay will remove defects from sellers accounts when they receive negative feedback and low DSRs for ship time under certain circumstances"

"under certain circumstances" is the gotcha. Since eBay has lost the trust of the sellers whom it has continually abused, sellers will have to see eBay do something really big to even begin to get some trust back.

I think doing away with the defects system altogether would be a start. Short of that, I don't think anything they do will change anything.  They are going to have to make some really BIG changes.   Return to your roots eBay.

A seller will never feel protected just because eBay remove a defect when the seller is out of the price of the item shipped and the cost of shipping the item.

This is a NO-GO.

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: quirkyantiques This user has validated their user name.

Wed Dec 3 10:53:57 2014

lol@orwellwasright!!! $100 unicorn rebate....*snicker*
Actually I just received an Ebay coupon for a whole $5 for being such a stellar seller-over the last 8 years. Gee, 75 cents a year. How lucky am I to get this windfall?-and at Christmas no less!!!
Thanks Santa!!! ........

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Wed Dec 3 11:23:18 2014

I sell globally and have never had an issue with a buyer. I've had one package in my years get lost.  I've had several come back never to hear from the buyers again.  Weird. Recently I shipped a package TO CHINA.  It went to 3 different places in the US before making it to Shenghai. It then came BACK to the US before going back to China.  The buyer asked where his package was. I told him that they blew it and he should have it shortly. It did arrive and he is happy.  Mind you, I hardly ever get orders from countries that would be considered high risk. But as far as Canada, Australia, NZ, UK, Most western European Countries, Japan, HK, any buyer should ship there with confidence.  But do it yourself.DO NOT use Ebay's program.  

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Wed Dec 3 11:24:05 2014

I meant seller :)

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: rhawk This user has validated their user name.

Wed Dec 3 11:31:55 2014

SCAM. MESS. EXTREMELY DIFFICULT. UNFAIR.IMMORAL. NOT TRUSTWORTHY. STAY AWAY.  These are all words I use in conversations when talking about ebay.

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: LightWing This user has validated their user name.

Wed Dec 3 11:48:16 2014

Big Deal.

Perminate Link for eBay Willing to Remove Defects to Nudge Sellers,...   eBay Willing to Remove Defects to Nudge Sellers,...

by: JQ This user has validated their user name.

Wed Dec 3 14:07:14 2014

Ebay ignored the core problem its global shipping policies have created. Any overseas buyer who claims to not have received their item or claims it was delivered not in condition stated (including claims of shipping damage) receive an automatic refund. If the buyer claims the item was not received this refund includes the original shipping charge. Ebay does not provide this refund, they simply seize it from the seller's paypal account. Ebay refuses to even consider denying the refund demand unless the seller purchases delivery confirmation service for the package, which can cost over $100 even for small packages sent to many nations.

For about two years I offered overseas shipping for all items I sold on Ebay. I reevaluated this policy and dramatically reduced the number of items which I am willing to sell overseas a few months ago. I have shipped roughly 3,000 domestic orders and only had two not delivered. In contrast I have shipped roughly 150 overseas packages and had six claims of non-deliver. Each claim ended up costing me $40 to $50 for lost postage and lost merchandise.

Unless Ebay allows sellers to conduct overseas sales outside of the company's overall buyer protection policies it just does not make economic sense for most Ebay sellers to ship overseas. I would be willing to expand my overseas shipping again if Ebay allowed me to set my own return/refund policies, but as long as I have to confirm to the company's ''always side with the buyer'' policy it just does not make sense to run the increased risks with these transactions.

Ebay's willingness to remove defects is a small step in the right direction, but until they are willing to either pay for any refunds they give out to buyers, or allow sellers to conduct overseas sales on a ''no refund'' basis for packages that can be shown arriving at customs, I and many other Ebay sellers, simply will act in our own best interest.  

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