|Sun Nov 30 2014 20:14:46|
Should eBay Give Sellers More Control over Blocking Risky Buyers?
By: Ina Steiner
Fraud is a problem all retailers face, offline and online. eBay has a system in place that lets sellers block potentially problematic bidders and buyers, but does it give them enough control, especially when it comes to high-value goods?
The issue came up this week when a reader said he had made a $7,000 sale on eBay, only to discover that the buyer had registered only an hour before placing the order, had zero feedback, and was from another country.
That raised red flags, and he decided to go in and change his blocked buyer settings on eBay, but says they don't give him the control he needs.
"A seller of a $10 used DVD must go through a ton of hoops before they receive their payment, including verifying bank information, identity, shipping and receipt information and waiting for feedback," he said. "Yet a person can place a $7000 bid within minutes of setting up their account."
Should eBay itself impose limitations on brand new buyers who set up an account to prevent them from immediately placing orders for high-value goods?
We delve into the issue in Monday's Newsflash, and wondered what readers thought of eBay's settings. Would you like the ability to fine-tune the blocked-buyer settings on eBay?
On the other hand, putting obstacles in the way of bidders can reduce sales. Where do you draw the line?