Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Nov 24 2014 08:50:53

eBay Acknowledges Disruptive Technical Issues Monday Morning

By: Ina Steiner

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eBay is experiencing severe technical issues, which it acknowledged on its UK Announcement Board. It has yet to acknowledge the problem on the U.S. board. It's a tough day for online sellers, as reports surfaced that the Craigslist site was hacked on Sunday and is still experiencing problems.

eBay UK posted the following announcement at 5:06AM ET.

Hello,
Due to a technical issue, some eBay customers may notice a problem with key areas of the eBay site.

We’re working to solve this problem and apologise for any inconvenience. Please try to complete your transaction at a later time.
Regards,
The eBay Team


eBay sellers have reported via email, Ecommerce EKG, and the eBay boards that seller pages are not loading. A seller in the UK wrote at 4:30 am ET that he was unable to access the eBay SYI page so was unable to list new items for sale. The timing couldn't be worse in the run-up to the busiest shopping period of the year.

On Ecommerce EKG, a reader said the seller page was totally blank. "Haven't been able to access it for over an hour. Photographs on auctions, not just mine, are not showing or not enlarging if they do show."

On the eBay Technical Issues board, a seller reported a similar problem with blank pages. "For the past several hours (between 1am and 6am) I've been not been seeing my seller page appear....it's blank. However, I can get some pages, like "Purchase History", Feedback, Account, Messages, etc., but my selling page is nearly blank. Does anyone know if eBay is having technical issues, as I can't access any customer info or see any of my auctions in my eBay summary. 85% to 90% of the page is blank."

Even more perplexing for one reader - he is getting the German version of the "page not responding" error message when attempting to edit or upload.



eBay has been experiencing a lot of disruptive technical issues this year. One reader said in an email to EcommerceBytes this morning, "So many "down" times it is like the 90s all over again (but on a bigger scale)," a reference to eBay's well publicized technical problems from the 1990s.

As a result of today's technical issues, he is unable to take advantage of eBay's free listing promotions.



As the above screenshot shows, eBay has been having a busy morning responding to queries about today's technical issues.

Update 11/24/14 12:42 pm ET: eBay posted a message on the eBay.com announcement board at 12:26 pm ET:  "Some customers may be experiencing issues in creating or modifying listings. This issue should be resolved shortly. eBay appreciates your patience and apologizes for any inconvenience caused."

The company had updated the UK announcement at 9:47 am ET with the following message: "Following a maintenance issue, some customers may notice interruptions to editing or finalising listings. Buying and selling on eBay continues as normal, and this maintenance issue should be resolved shortly. eBay appreciates your patience and apologises for any inconvenience caused."

Update 11/24/14 7:03: At 5:17 pm ET, eBay spokesperson Ryan Moore provided an update stating the issue was resolved.




Comments (52) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Orwellwasright This user has validated their user name.

Mon Nov 24 09:06:37 2014


Yes, the "slight" technical problem that "some" users are experiencing, is that on what would argueably be the busiest posting day of the year, the sell item function is down and has been going on half a day  

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Volvo351 This user has validated their user name.

Mon Nov 24 09:07:02 2014

Yep, it's screwed all right. All the window dressing is there...but the stuff you NEED to see - your selling/sold items - isn't populated just white space.  Obvious Q is: What "Disruptive Disruption" did they pull this time?  You think anyone will be held accountable - ie. FIRED - for this?  Naw..this is eBay, where [mis-]management reigns supreme. Nothing to see here, Folks...just move along! Wait an hour, a day, or Who Knows how long, and our "crack" IT team in the Third World Heck Hole will make it all better.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Orwellwasright This user has validated their user name.

Mon Nov 24 09:09:49 2014


Note also that when the selling function is restored, that pent up demand will result in an avalanche of items being posted, and thus ending at the same time, thereby diminishing the final realized price and further burying the items within a massive flood of postings...

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: sasikat9 This user has validated their user name.

Mon Nov 24 09:35:14 2014

My five year old grandson could program this site better than the useless morons Fleecebay currently has,,,

Not only should housecleaning on Fleecebay begin at the top it shouldn't stop until it falls to the bad programers and useless customer service drones.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

This user has validated their user name. by: Rexford

Mon Nov 24 09:42:29 2014

I feel pretty sure that they've hidden small sellers' items for 90% of the time until after the holidays so it's nice to know that Donahoe's Diamonds will know what it feels like to suffer financially.

So how many days are left before we can say goodbye to the man who destroyed eBay? Anyone counting?

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Orwellwasright This user has validated their user name.

Mon Nov 24 09:47:19 2014


Why do you assume the diamonds are also having trouble posting?

I don't

Also I would be elated If my items were hidden only 90% of the time, instead of the small infrequent appearences they make for an hour or two every few days

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Volvo351 This user has validated their user name.

Mon Nov 24 10:13:02 2014

10:10 AM EST - site still effectively dead. Now, there had to be some new software that was DEPLOYED to cause this and competent IT management would order an immediate roll-back.  But, this is eBay we're dealing with, not some professionally run organization.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

This user has validated their user name. by: shabbychick

Mon Nov 24 10:13:21 2014

I just got this message at Ebay Customer Service. (10 AM)

Website issue:
Due to a technical issue, some eBay customers may be having difficulty selling on the eBay website. We're working to resolve this issue and apologize for any inconvenience. Please try completing your transaction at a later time. Thank you.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Volvo351 This user has validated their user name.

Mon Nov 24 10:15:06 2014

Note to poster "Rexford" - don't hold your breath waiting for the corrupt BOD to can The Hoe. He survived the hacking cover-up and compared to that scandal this is small potatoes.  

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

This user has validated their user name. by: Rexford

Mon Nov 24 10:23:39 2014

"Also I would be elated If my items were hidden only 90% of the time"

If this were a company with morals and ethics your (and our) items would be searchable 100% of the time.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Orwellwasright This user has validated their user name.

Mon Nov 24 10:48:23 2014


Why does everyone assume that a long term outage during the busiest period of the year,  blocking the mass of disposable sellers from listing is accidental?

Remember people they HATE us. They want us GONE. They want their mega sellers to have a clear field..

Seem to me that this technical glitch , goes right along with their goals

 Also for those of you keeping track, The long term glitch wherin tracking information which is uploaded to ebay does NOT compile correctly, with the result that the sellers on time percentage is LOWER then it should be

I've been reading about this forever... Why is it still happening ?

wanna guess??

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: mykee3d This user has validated their user name.

Mon Nov 24 10:58:38 2014

Ebay is tore up from the floor up . Today it has sent me to Germany and when i try to revise a future schedule listing it says there is a problem and to click here for the announcement board . . . which of course has absolutely nothing about the problem there. Thank goodness for this site to confirm the issue. At least here everyone can check with a group of people that know this notorious and dubious company better than it knows itself. Whewww. . .  

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

This user has validated their user name. by: Ric

Mon Nov 24 11:42:35 2014

.... "  It has yet to acknowledge the problem on the U.S. board. "....


Of course they have not posted the issue to the US announcement board.

It is eBay company policy to hide minor and especially major technical issues from view of Wall Street and investors unless and until their hand is forced to announce.

eBay would rather keep it's users in the dark than admit publicly to their investors that their IT infrastructure is cobbled together with spit and glue.

No doubt, eBay's Q4 numbers are going to be dismal at best.  

What better way to conceal management's obvious failures and miscalculations than to have widespread technical issues on one of the busiest days of the year which will be blamed for the horrible sales figures eBay will announce.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Volvo351 This user has validated their user name.

Mon Nov 24 12:58:41 2014

Selling page now loading but Sell Item / Relist still dead.  

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: JQ This user has validated their user name.

Mon Nov 24 14:02:36 2014

I am a US based seller. I have been unable to create listings for over 24 hours. Each time I attempt to do so Ebay rejects the listing because it has been determined to contain prohibited URL addresses. The listings do not contain any URL addresses of any sort.

Two conversations with Ebay customer service resulted in no information, no time frame in which  I could expect the site to be functional again, and a flat out refusal to even discuss the matter of compensation and/or a refund of seller subscription fees. I was instead told that since this was a technical ''glitch'' I could not expect it to be fixed quickly, maybe not for several days, and I should just continue to try to list items as eventually the problem would be resolved and I would know this had happened when my listings were no longer rejected. You can imagine how frustrating this conversation was for me.

I have been waiting since yesterday for a call back from a supervisor.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Massachusets Howler This user has validated their user name.

Mon Nov 24 14:21:00 2014

JQ- You know that "call from a supervisor" is never going to come, right?

Do not waste your time brother,
MH

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: Boso This user has validated their user name.

Mon Nov 24 15:00:47 2014

eBay *DESERVES* to be disrupted -- it produces and spews the most toxic noise as advertising on television since the belligerent boombox industry jumped into new cars with subwoofers.

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: val2525 This user has validated their user name.

Mon Nov 24 15:00:53 2014

Anyone keeping count?  What outage number are we up to now?

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by: erratic*attic This user has validated their user name.

Mon Nov 24 16:17:51 2014

It's 4:12pm EST,and I am still unable to list or relist. I'm in Ct.

My friend from California, who is visiting, is sitting across from me listing her first items as I type. I'm teaching her how to sell while she's here.

We are both using firefox and windows 8.1. The only difference is that her computer's location is California.

Why can she sell, and not me?

Perminate Link for eBay Acknowledges Disruptive Technical Issues Monday Morning   eBay Acknowledges Disruptive Technical Issues Monday Morning

by: JQ This user has validated their user name.

Mon Nov 24 16:20:59 2014

@MH

No, the sad thing is that I do not actually expect that call back. Which is actually a very damning statement about Ebay as a company.

I broke down and called Ebay back myself as I still cannot list items on the site. The agent I spoke with said she had been on the phone all morning with upset sellers, that there are many different problems hitting at this time, and that she would like to set my expectations for the problems being solved in "the next few days." I should not expect to be able to list items for sale on the site for the next few days.

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