|Wed Nov 12 2014 22:12:58|
Watchdog Questions eBay's Handling of Fakes
By: Ina Steiner
Manufacturers who back a site called the Counterfeit Report are unhappy with how eBay is handling the problem of counterfeits, and this week, they scored a major publicity win.
The Counterfeit Report, which ironically uses a logo that looks strikingly similar to the one used by Consumer Reports' Consumerist website, issued a press release accusing eBay of banning it for reporting fakes for sale on the site.
Craig Crosby, publisher of the Counterfeit Report, accused eBay of retaliating against him and said eBay removed comments that warned consumers of counterfeit listings.
eBay said its systems had identified him as a bad buyer. After all, what kind of buyer keeps making purchases on a site if they report having poor experiences over and over again. (How many readers can relate?)
Is eBay too easy on the issue of counterfeits for sale on its site?
On the one hand, we've received reports over the years that eBay ignores reports against sellers of counterfeit goods. On the other hand, we've received reports from sellers who say eBay's VeRO program designed to protect brands' Intellectual Property is one-sided in favor of manufacturers.
It certainly appears there are plenty of sellers and manufacturers who are unhappy over the issue of counterfeits.
You can read the full story in Thursday's Newsflash newsletter - and let us know how well you think eBay - and other marketplaces - handle the problem of counterfeits.