Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Nov 10 2014 11:51:35

US Postal Service Hacked, Click-N-Ship Appears Safe

By: Ina Steiner

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The U.S. Postal Service issued a statement saying some of its databases were hacked. Highly sensitive information about employees was potentially compromised, including employee names, dates of birth, Social Security numbers, and addresses.

However, Postal Service transactional revenue systems in Post Offices as well as on usps.com where customers pay for services with credit and debit cards have not been affected by this incident, according to the agency.

"There is no evidence that any customer credit card information from retail or online purchases such as Click-N-Ship, the Postal Store, PostalOne!, change of address or other services was compromised."

That said, the "cyber security intrusion" did compromise call center data for customers who contacted the Postal Service Customer Care Center with an inquiry via telephone or email between Jan. 1, 2014, and Aug. 16, 2014.

The Washington Post said the Postal Service was notified of the breach by the FBI and other federal agencies in mid-September, and the newspaper said experts suspect Chinese government hackers.

The full statement from the USPS follows:

Postal Service Statement on Cyber Intrusion Incident
The Postal Service has recently learned of a cyber security intrusion into some of our information systems. We began investigating this incident as soon as we learned of it, and we are cooperating with the investigation, which is ongoing. The investigation is being led by the Federal Bureau of Investigation and joined by other federal and postal investigatory agencies. The intrusion is limited in scope and all operations of the Postal Service are functioning normally.

Information potentially compromised in the incident may include personally identifiable information about employees, including names, dates of birth, Social Security numbers, addresses, beginning and end dates of employment, emergency contact information and other information.  

Postal Service transactional revenue systems in Post Offices as well as on usps.com where customers pay for services with credit and debit cards have not been affected by this incident. There is no evidence that any customer credit card information from retail or online purchases such as Click-N-Ship, the Postal Store, PostalOne!, change of address or other services was compromised.
    
The intrusion also compromised call center data for customers who contacted the Postal Service Customer Care Center with an inquiry via telephone or e-mail between Jan. 1, 2014, and Aug. 16, 2014. This compromised data consists of names, addresses, telephone numbers, email addresses and other information for those customers who may have provided this information. At this time, we do not believe that potentially affected customers need to take any action as a result of this incident.

The privacy and security of data entrusted to us is of the utmost importance. We have recently implemented additional security measures designed to improve the security of our information systems, including certain actions this past weekend that caused certain systems to be off-line. We know this caused inconvenience to some of our customers and partners, and we apologize for any disruption.

We began communicating this morning with our employees about this incident, apologized to them for it, and have let them know that we will be providing them with credit monitoring services for one year at no charge to them. Employees also have the personalized assistance available to them provided by the Human Resources Shared Services Center. We are committed to helping our employees deal with this situation.




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Readers Comments

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

by: Stanislav This user has validated their user name.

Mon Nov 10 12:30:26 2014

I believe Russian hackers decided to hack the entire US economy.

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

This user has validated their user name. by: Basset

Mon Nov 10 13:32:17 2014

Lately every other day seems to bring news of a hack or data breach with some more major than others, most downplayed.  Why? - Societal Disruption?  The new face of war? Data theft entrepreneurs?  


Aside from retailers and eBay getting hit, there is the government: White House, VA, DOD, National Weather Service, to name a few - now USPS.  

Last week I was reading Homeland Security issued a warning last month re: hackers accessed the utilities and power grid - electric, water, some nuclear, oil and gas, etc.. and left a trojan horse. BlackEnergy. ABC had a report on this a few days ago.  Scary stuff.


I can't decide if life these days is like a chess game, a video game or an episode of 24.  


SME (shaking my ears) - Outside of normal precautions (be wary of emails from USPS, I deleted one today) not much we can do, it seems. Guess I'll be proactive about stocking up on water and kibble.

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

This user has validated their user name. by: iheartjacksparrow

Mon Nov 10 16:55:44 2014

"... experts suspect Chinese government hackers."

I thought the Chinese were getting special deals on postage from the U.S.

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

This user has validated their user name. by: Al G

Mon Nov 10 18:41:25 2014

I don't know whether the hackers are as big a threat as pickpockets on the trolley car......

The sky is falling, the sky is falling. No, the horizon is moving up....

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

by: val2525 This user has validated their user name.

Tue Nov 11 00:17:37 2014

"and the newspaper said experts suspect Chinese government hackers"

Remind me again why we do business with this country?

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

by: JustMe This user has validated their user name.

Tue Nov 11 00:22:50 2014

I don't understand why the Chinese or Russians would want to hack USPS. Their employees are bottom of the barrel, one step above flipping burgers at McDonalds. Then again, China is a dork country. They can't even screw in a lightbulb without 45 workers. It's like the battle of the ignorants.

Perminate Link for US Postal Service Hacked, Click-N-Ship Appears Safe   US Postal Service Hacked, Click-N-Ship Appears Safe

by: JustMe This user has validated their user name.

Tue Nov 11 00:23:41 2014

For American merchants... nothing to worry about.  



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