|Tue Oct 28 2014 10:37:01|
eBay Spells Out How They've Protected Sellers
By: Ina Steiner
eBay is sending emails to sellers thanking them for the service they provide to buyers and spelling out what actions it has taken recently to protect their selling accounts. Here's a copy of a letter received by a reader (we've removed the exact numers):
Thanks for consistently delivering exceptional service to your buyers. We're here to provide you a marketplace where you can sell with confidence. That's why we've taken the following steps during the past month to protect your account:
- Removed (number redacted) transaction defect(s) from your seller dashboard
- Upgraded (number redacted) of your detailed seller rating(s) to five stars
- Prevented buyers from prematurely asking for a refund or a replacement on (number redacted) transaction(s) during the past 2 months
We've already updated your seller dashboard to reflect these changes, which are for transactions made during the past year. When we remove transaction defects, your transaction defect rate may not go down if you had transactions that received more than one defect.
We'll continue to improve our monitoring, detection systems, and policies to protect sellers like you. To see these updates, go to your Seller Dashboard.
Sellers are also discussing this on the eBay discussion boards here and here.
Did you get this letter, and what do you think of it?