|Mon Oct 27 2014 21:11:22|
eBay Reverses Policy on Extended Holiday Returns
By: Ina Steiner
Is it too much to expect online sellers to offer a 3-month return policy during the holidays? Apparently, as eBay is reversing one of its own policies impacting Top Rated Sellers (TRS) and returns. (See details in Tuesday's Newsflash newsletter.)
eBay had said it would take away the 20% TRS discount on any listings that didn't offer extended holiday returns. The good news: that's no longer the case, and for those sellers who feel they can offer a very generous returns policy, eBay will give them a 5% bonus discount for those listings (for a total of 25%).
The not-so-good news for sellers who dislike extended returns: eBay will highlight listings that offer extended holiday returns on item pages and search result pages starting in November. That could make it harder to get exposure to shoppers unless you're willing to accept returns through the end of January for purchases made beginning November 1st.
Many sellers object to eBay interfering in their returns policies and procedures, and some said the new returns policy was a one-size-fits-all policy that didn't take into account the types of products each seller lists.
Let us know what you think of the original policy and the new reversal, and why you think eBay decided to make the change.