Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Oct 8 2014 18:41:01

eBay Apologizes over Changes to Markdown Manager

By: Ina Steiner

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eBay said it is reversing an unpopular (and unannounced) change it had made last week to the Markdown Manager tool.

We asked eBay on Friday (and again today) whether reports that sellers could no longer put their listings on sale if they also used the Best Offer feature were due to a glitch or to a policy change. Without hearing back from eBay, we wrote about the issue in Monday's EcommerceBytes Newsflash, where you can find more details.

Yesterday eBay seller advocate Griff had said during the eBay Radio program that eBay had made an "emergency decision" to prevent Markdown Manager from being used on listings where sellers used the Best Offer feature because listings were breaking.

This evening, eBay spokesperson Ryan Moore sent us a link to a statement on the Technical Issues discussion board that says eBay will be rolling back the change, but he provided no reason or background on the incident. eBay stated:

eBay is aware of the issues you are encountering; here is the official statement regarding Markdown Manager: "Last week, eBay implemented a change to Markdown Manager that prevented sellers from adding Best Offer items to their Markdown Manager promotions. We are rolling back that change over the coming days. We are committed to ensuring that these features work smoothly for both sellers and buyers. We will give sellers advance notice of changes. Meanwhile, we apologize for any inconvenience."

Keep an eye out for more information in tomorrow's newsletter, including information about how sellers use the feature and why this is such a big deal, especially leading up to the holiday shopping season.




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Readers Comments

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: WhatWas This user has validated their user name.

Wed Oct 8 19:35:51 2014

Apology gladly accepted, thank you!

Now I will just get back to work typing more listings like a good little seller.

WTF - Broken listings, unannounced glitches, work arounds, and then a backward engineered fix OR not fixed?

Clearly a sign that things are deteriorating fast. These guys are like a bunch of Kids playing business. What idiots!
 

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

This user has validated their user name. by: Ming the Merciless

Wed Oct 8 20:44:07 2014

Another pitiful admission that ebay's outsourced, low paid Pacific Rim programmers can't walk and chew gum at the same time.

Hackers, PLEASE bring down this pathetic corporate criminal entity ASAP until every last algorithm is eliminated from search except Ending Soonest.

ebay's "apology' is seven years too late.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: aim04744 This user has validated their user name.

Wed Oct 8 21:08:48 2014

Ebay gets another defect.  

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: joshua This user has validated their user name.

Wed Oct 8 21:14:02 2014

I am curious if eBAlibaba will be any better?

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: nsc This user has validated their user name.
Web Site

Thu Oct 9 00:24:04 2014

Don't hold your breath for eBay-alibaba. I am sure Jack Ma is considering a purchase. But I feel pretty sure that the last line on his research reads "the price is likely to be cheaper after eBay reports a few quarters as a standalone company."

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: comet This user has validated their user name.

Thu Oct 9 00:24:52 2014

@MING----

They are not ALLOWED to chew gum in the Philipines

Which explains a few things

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

This user has validated their user name. by: Ming the Merciless

Thu Oct 9 03:09:59 2014

@Comet-

Gum is illegal in India?

If that's the case, then shoddy programming ought to be capital offense.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: Massachusets Howler This user has validated their user name.

Thu Oct 9 06:15:31 2014


ATTENTION JACK MA:

DO NOT buy this RANCID company!

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

This user has validated their user name. by: Ed Gadfly

Thu Oct 9 07:38:43 2014

Hello Sellers.

Now you see how far an apology will take you. Just be sincere, promise good customer service and all is forgiven.

If Griff reads this, I need work.

eBay Seller Tip #86: Buyers want things explained easily. Include some chocolates with a note that brags "BUY in December and decide until MAY!" This way you have eStablished Buyer Expectations and there is nothing to worry about.

Thanks Uncle Griff!
Cousin Ed

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

This user has validated their user name. by: Al G

Thu Oct 9 07:44:52 2014

I don't understand it. It's just code. Code can be fixed. If a piece of code breaks another piece, either remove it (which they've done - it's called a rollback), or put on your thinking cap and design a solution. You may have to keep the rollback in place for awhile until your solution is implemented, but so what?

The tragedy is that THE UPGRADE WASN'T TESTED PROPERLY! Ebay's internal testing procedures are somewhat flawed. That means the beta network is flawed. Usually you have your QA department do the testing - which means you need to have people who know how to sell involved, what features to use, how real sellers use them, etc., etc. And you keep trying to break the system.

I keep trying to offer my services to eBay (for a fair honorarium though), but I never even get a response - much like this last crisis. I'll guess I'll not have the opportunity to share my life experiences with the pimply-faced IT management. Arrogant of them - eh?

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: Toledo Maude This user has validated their user name.

Thu Oct 9 09:20:29 2014

This morning looking at my list of sales items did I discover what those sneaking little devils at eBay were up to.  I doubt if the programers are at fault, they make way too little money to make this kind of decision.

But what nightmares are the braintrust at eBay working on as we survive this latest great idea?

eBay has become another “Skunkworks”.  What are those cracker jack MBA’s working on now in the dark of the night that will be introduced unannounced during this Christmas season?

Something “nifty” that will create a train wreck of my best selling months November and December I bet.

How about an new rule that to make things fair for all small sellers such as sellers sales will not be allowed to exceed their worst month of the prior 12 months for the Christmas season?

Or let’s do one better than Paypal 180 day returns.  How about giving the buyer a 180 days to ask for a refund then squeeze the seller to give them DOUBLE the original price including shipping?  And the buyer gets to keep the item, even though the seller has voluntarily  included in the refund the cost of return shipping?  

Amazon put that up your pipe and smoke it!!!!


Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: ElizabethP This user has validated their user name.

Thu Oct 9 09:35:05 2014

I look for announcements on the ebay website Announcement link. I'm unable to find ebay's Facebook page. Does anyone have a link?

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: mazelgirl This user has validated their user name.

Thu Oct 9 10:44:00 2014

Still not "fixed" as of this morning.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

This user has validated their user name. by: Ric

Thu Oct 9 12:08:24 2014

Another example of eBay's inability to properly code features.

Another example of eBay imposing untested changes in order to have users test them live.

Another example of eBay's failure to keep their promise to announce seller facing changes in advance.

Another example of how the value proposition for sellers using eBay has declined under leadership which does not buy or sell on the platform.

Another day, another epic fail for eBay, and another defect for eBay, yet they continue not to care.

The new CEO needs to do a lot of damage control to restore seller confidence in this marketplace.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: gutspiller This user has validated their user name.

Thu Oct 9 13:37:59 2014

6 months ago or so I completely left Ebay. For six months I've visited this blog daily. For six months reading these stories every single day I think: "thanks god I left Ebay". Life has become a lot sweeter since.

I'm now my own boss. I decide for myself how to run my business. No PayPal, no DSR, no defects, no fraud, no race to the bottom,...

My Ebay business went down the toilet: no sales, no profit and more problems than ever before.

On my own website the last quarter I saw a 3 digit grow. Yes 3 digit: more than 150% growth. Selling exactly the same stuff as on Ebay. With one big difference: Ebay not interfering in every part of my business. I guess I won. No longer need Ebay. And so glad I no longer need it.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: Xander This user has validated their user name.

Thu Oct 9 22:05:51 2014

Good job Gutspiller.

There is life after ebay.

We were cautious when we ventured off on our own but were pleasantly surprised to see we were once again, king of our castle. Something which we had lost sight of on ebay.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: ignatz This user has validated their user name.

Fri Oct 10 08:48:57 2014

Here's another "unannounced change" - listings that were created with "3 free relists" are only being given one free relist, and then ended.

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

This user has validated their user name. by: Shop and Ship

Fri Oct 10 11:14:12 2014

That's right: the engineers that maintain Turbo Lister got right on it and will put a fix in place ASAP. No worries, mate!  

Perminate Link for eBay Apologizes over Changes to Markdown Manager   eBay Apologizes over Changes to Markdown Manager

by: reproretro This user has validated their user name.

Sat Oct 11 23:01:30 2014

The problem is still in place.
And please note that eBay WILL be implementing this change early next year, it is only a temporary roll back



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