|Wed Oct 8 2014 18:41:01|
eBay Apologizes over Changes to Markdown Manager
By: Ina Steiner
eBay said it is reversing an unpopular (and unannounced) change it had made last week to the Markdown Manager tool.
We asked eBay on Friday (and again today) whether reports that sellers could no longer put their listings on sale if they also used the Best Offer feature were due to a glitch or to a policy change. Without hearing back from eBay, we wrote about the issue in Monday's EcommerceBytes Newsflash, where you can find more details.
Yesterday eBay seller advocate Griff had said during the eBay Radio program that eBay had made an "emergency decision" to prevent Markdown Manager from being used on listings where sellers used the Best Offer feature because listings were breaking.
This evening, eBay spokesperson Ryan Moore sent us a link to a statement on the Technical Issues discussion board that says eBay will be rolling back the change, but he provided no reason or background on the incident. eBay stated:
eBay is aware of the issues you are encountering; here is the official statement regarding Markdown Manager: "Last week, eBay implemented a change to Markdown Manager that prevented sellers from adding Best Offer items to their Markdown Manager promotions. We are rolling back that change over the coming days. We are committed to ensuring that these features work smoothly for both sellers and buyers. We will give sellers advance notice of changes. Meanwhile, we apologize for any inconvenience."
Keep an eye out for more information in tomorrow's newsletter, including information about how sellers use the feature and why this is such a big deal, especially leading up to the holiday shopping season.