eBay Apologizes over Changes to Markdown Manager

by: WhatWas

Apology gladly accepted, thank you!

Now I will just get back to work typing more listings like a good little seller.

WTF - Broken listings, unannounced glitches, work arounds, and then a backward engineered fix OR not fixed?

Clearly a sign that things are deteriorating fast. These guys are like a bunch of Kids playing business. What idiots!
 

by: Ming the Merciless

Another pitiful admission that ebay's outsourced, low paid Pacific Rim programmers can't walk and chew gum at the same time.

Hackers, PLEASE bring down this pathetic corporate criminal entity ASAP until every last algorithm is eliminated from search except Ending Soonest.

ebay's "apology' is seven years too late.

by: aim04744

Ebay gets another defect.  

by: joshua

I am curious if eBAlibaba will be any better?

by: nsc

Don't hold your breath for eBay-alibaba. I am sure Jack Ma is considering a purchase. But I feel pretty sure that the last line on his research reads "the price is likely to be cheaper after eBay reports a few quarters as a standalone company."

by: comet

@MING----

They are not ALLOWED to chew gum in the Philipines

Which explains a few things

by: Ming the Merciless

@Comet-

Gum is illegal in India?

If that's the case, then shoddy programming ought to be capital offense.

by: Massachusets Howler

ATTENTION JACK MA:

DO NOT buy this RANCID company!

by: Ed Gadfly

Hello Sellers.

Now you see how far an apology will take you. Just be sincere, promise good customer service and all is forgiven.

If Griff reads this, I need work.

eBay Seller Tip #86: Buyers want things explained easily. Include some chocolates with a note that brags "BUY in December and decide until MAY!" This way you have eStablished Buyer Expectations and there is nothing to worry about.

Thanks Uncle Griff!
Cousin Ed

by: Al G

I don't understand it. It's just code. Code can be fixed. If a piece of code breaks another piece, either remove it (which they've done - it's called a rollback), or put on your thinking cap and design a solution. You may have to keep the rollback in place for awhile until your solution is implemented, but so what?

The tragedy is that THE UPGRADE WASN'T TESTED PROPERLY! Ebay's internal testing procedures are somewhat flawed. That means the beta network is flawed. Usually you have your QA department do the testing - which means you need to have people who know how to sell involved, what features to use, how real sellers use them, etc., etc. And you keep trying to break the system.

I keep trying to offer my services to eBay (for a fair honorarium though), but I never even get a response - much like this last crisis. I'll guess I'll not have the opportunity to share my life experiences with the pimply-faced IT management. Arrogant of them - eh?

by: Toledo Maude

This morning looking at my list of sales items did I discover what those sneaking little devils at eBay were up to.  I doubt if the programers are at fault, they make way too little money to make this kind of decision.

But what nightmares are the braintrust at eBay working on as we survive this latest great idea?

eBay has become another “Skunkworks”.  What are those cracker jack MBA’s working on now in the dark of the night that will be introduced unannounced during this Christmas season?

Something “nifty” that will create a train wreck of my best selling months November and December I bet.

How about an new rule that to make things fair for all small sellers such as sellers sales will not be allowed to exceed their worst month of the prior 12 months for the Christmas season?

Or let’s do one better than Paypal 180 day returns.  How about giving the buyer a 180 days to ask for a refund then squeeze the seller to give them DOUBLE the original price including shipping?  And the buyer gets to keep the item, even though the seller has voluntarily  included in the refund the cost of return shipping?  

Amazon put that up your pipe and smoke it!!!!

by: ElizabethP

I look for announcements on the ebay website Announcement link. I'm unable to find ebay's Facebook page. Does anyone have a link?

by: mazelgirl

Still not "fixed" as of this morning.

by: Ric

Another example of eBay's inability to properly code features.

Another example of eBay imposing untested changes in order to have users test them live.

Another example of eBay's failure to keep their promise to announce seller facing changes in advance.

Another example of how the value proposition for sellers using eBay has declined under leadership which does not buy or sell on the platform.

Another day, another epic fail for eBay, and another defect for eBay, yet they continue not to care.

The new CEO needs to do a lot of damage control to restore seller confidence in this marketplace.

by: gutspiller

6 months ago or so I completely left Ebay. For six months I've visited this blog daily. For six months reading these stories every single day I think: "thanks god I left Ebay". Life has become a lot sweeter since.

I'm now my own boss. I decide for myself how to run my business. No PayPal, no DSR, no defects, no fraud, no race to the bottom,...

My Ebay business went down the toilet: no sales, no profit and more problems than ever before.

On my own website the last quarter I saw a 3 digit grow. Yes 3 digit: more than 150% growth. Selling exactly the same stuff as on Ebay. With one big difference: Ebay not interfering in every part of my business. I guess I won. No longer need Ebay. And so glad I no longer need it.

by: Xander

Good job Gutspiller.

There is life after ebay.

We were cautious when we ventured off on our own but were pleasantly surprised to see we were once again, king of our castle. Something which we had lost sight of on ebay.

by: ignatz

Here's another "unannounced change" - listings that were created with "3 free relists" are only being given one free relist, and then ended.

by: Shop and Ship

That's right: the engineers that maintain Turbo Lister got right on it and will put a fix in place ASAP. No worries, mate!  

by: reproretro

The problem is still in place.
And please note that eBay WILL be implementing this change early next year, it is only a temporary roll back