Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Jan 19 2014 20:57:06

eBay Working on International Shopping Cart

By: Ina Steiner

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eBay provided some color into its shopping cart last week, revealing that it's working to provide multi-currency capability that will make the cart work across international sites, and said it has plans to add a shopping cart to the eBay Canada website.

"We're hoping to have Shopping Cart on eBay.ca sometime this year - an announcement will be made when this feature is ready to be used," according to a community manager posting on the eBay Canada discussion boards on Wednesday.

The issue was raised by a Canadian seller on a recent "board hour" session held weekly on eBay discussion boards where moderators attempt to answer questions from users.

The eBay moderator said the existing cart available on other international sites such as eBay.com and eBay.co.uk is "currency-specific," so shoppers on those sites cannot add foreign items into their cart. For example, "You wouldn't be able to add items listed in $CAD or (British pounds) to the US Cart," the employee explained. "There's something that we needed to fix in order to launch Cart in Canada since our listings are both in $CAD and $USD."

Once eBay has adds multi-currency capability to its shopping cart, "you'll be able to add any BIN item to the Cart, regardless of what site the seller listed it on, or more specifically, what currency the item was listed in."

The seller who raised the issue explained the problem, writing that shoppers could only purchase one item at a time from any one Canadian seller because of the lack of a shopping cart. That, combined with eBay's removal of "the commit to buy page which forces the person after 1 purchase to pay it with paypal," is, the seller said, "the worst it error I seen in my 10 years of selling on eBay."

The moderator said even without a shopping cart on eBay Canada, "buyers still have the option of paying for multiple items at once. Let's say if a buyer won a few auctions, they can go through checkout in one go. The same with Fixed Price listings - unless they've got Immediate Payment (in which case those items must be paid for individually)."

That sounds easy, but I hear complaints from sellers about difficulties with buyers unable to get combined-shipping discounts - or is that a topic for another blog post?

Given eBay's priority on cross border trade, it's surprising its shopping cart remains site-specific, and quite surprising that eBay Canada has no cart at all.

It seems a good time to ask readers' opinion of marketplace shopping carts - what are your pet peeves, and what are marketplaces doing right when it comes to encouraging shoppers to purchase multiple items?



Comments (13) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: Ming the Merciless

Sun Jan 19 22:59:04 2014

Buyers making multiple purchases being forced to pay for them one at a time is no "error."

Sellers are charged a per transaction fee in addition to a percentage. PayPal has unfairly made millions from this scam.

I can't wait for this one. Ebay's new international shopping cart will undoubtedly be thoroughly tested and be glitch free when rolled out.

What a cluster this will be. Just like every other platform change ebay makes.

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: bitbybit

Sun Jan 19 23:42:02 2014

As usual ebay will roll this out and then work backwards to try and fix (or not) the glitches. Thoroughly testing anything before implementing is not in ebay's DNA.

Oh that poor monkey who could run ebay was purged and given a pink slip.  

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

by: arrjay This user has validated their user name.

Sun Jan 19 23:51:13 2014

I have had MORE International sellers in the past year who have 'not' been able to combine their purchases, than I have had in the 12 years prior.
First poster is correct. I then have to refund overage to protect my status and get no relief from the original fee that Paypal took.

Indeed, to me, it often feels like a 'scam'.

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

by: arrjay This user has validated their user name.

Sun Jan 19 23:52:33 2014

I should also add to the above, that it has applied to many 'domestic' transactions as well (for the past year or so).

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jan 20 00:32:37 2014

“Lucky Few Receive Fee-Free eBay Listings in January”
http://www.ecommercebytes.com/cab/abn/y14/m01/i20/s01>
“eBay
is running a promotion in which sellers can list up to ten auction or fixed-price listings and pay no insertion fees and pay no final value fees. eBay rarely includes final value fees as part of its promotions, making this a rare opportunity for sellers who receive the invitation.”

Listing AND FVF-free! Now that definitely has the smell of death about it …

“Yet Another eBay Promotion: Lowering the Cap on Commission Fees”
http://www.ecommercebytes.com/cab/abn/y14/m01/i20/s02
R>“eBay
is encouraging sellers to list high-value items in what is yet another promotion kicking off in January. This promotion is limited to Store subscribers who are often excluded from sales.”

Having earlier in 2013 replaced the tiered FVF price structure with a flat percentage, which naturally resulted in a flight from eBay of higher-priced items, they are now …

Phew, that “dead” smell, I can smell it all the way from over here in Australia.

"Ignorance can be fixed, stupid is forever." - Don Wood ...
[Clearly, eBay's Johnny Ho's condition is forever ... ]

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

by: Go tell the Spartans This user has validated their user name.

Mon Jan 20 01:32:05 2014

PayPal isn't the problem when it comes to refunding their fees - the problem is eBay. The only time they refund anything is when you raise hell, and only then when you're speaking with a US agent. eBay's off shore agents are just a bunch of zombies!

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

by: Bloggo This user has validated their user name.

Mon Jan 20 02:58:58 2014

Hooray! It's time for eBay to roll out yet another dysfunctional feature.  

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: Anonymous Annie

Mon Jan 20 10:55:36 2014

Ming posits: ''Ebay's new international shopping cart will undoubtedly be thoroughly tested and be glitch free when rolled out.''

Oh, Ming! :-) You crack me up!  

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: Puck

Mon Jan 20 11:33:04 2014

"Hooray! It's time for eBay to roll out yet another dysfunctional feature."

"Get changes out there fast and and fix 'em on the fly..." - Meg W.

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: Puck

Mon Jan 20 17:50:07 2014

The odds of eBay getting this international shopping cart right within six months of "roll out" are less than odds of watching a post-2005 movie that doesn't have Morgan Freeman in it.

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

by: sickandtired This user has validated their user name.

Mon Jan 20 22:00:38 2014

The old adage of "be careful what you wish for" certainly applies here.

I'm a Canadian seller who has been on ebay since 1998 and originally listed on .com.  When ebay pushed for postage to show in the listings I had to switch to .ca because there was only a US rate calculator on the US site. The majority of my items require calculated postage

Some sellers might be happy with a shopping cart, but I see a disaster in  my future. I have never been able to use any formula for shipping discounts for multple item purchases...it just doesn't work for me.  Depending on what the piece is, adding another item may not change the postage or it could double it. Really large orders would be a nightmare.

If ebay adds a shopping cart on .ca I'm pooched if it adds the postage for each item.....means I have to refund if there is an overcharge BUT don't get back the excess on shipping fee ebay gouges.

Alternately ebay may decide to require that we have a multiple item shipping policy imbedded in our listings which means I will  

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

by: sickandtired This user has validated their user name.

Mon Jan 20 22:02:28 2014

oops.......  That means I will not get enough from the buyer in most cases to cover the actual shipping cost.  Cannot and will  not absorb any mailing costs.

Perminate Link for eBay Working on International Shopping Cart   eBay Working on International Shopping Cart

This user has validated their user name. by: ebayisajoke
Web Site

Wed Jan 22 12:22:40 2014

eBay has a great track record going, 10 features don't work to it's 1 feature that will be rolled out soon!.

eBay, why don't you fix your system glitches, you ripped me off over $800 in fees last month on one of my seller accounts I drop ship from. I didn't say anything about it or call "customer Zombie service" because I've been told by Griff to chalk it up as part of doing business on eBay.



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