|Sun Sept 29 2013 19:35:46|
eBay Buyers and Sellers Frustrated by Recurring Photo Glitch
By: Ina Steiner
eBay sellers were again stymied as they listed items on Sunday thanks to a glitch that prevented them from uploading photos (or that "disappeared" the photos after uploading), but buyers are frustrated as well. The problem appears to be identical to the glitch that occurred a week ago.
As noted in covering last week's glitch, the problem is happening on eBay's busiest day of the week, but because it's a Sunday, it appears to get less attention from eBay staff.
The problem is especially apparent when sorting search results by "Newly Listed."
As with last week, the eBay Picture Hosting discussion board was full of reports from sellers experiencing the problem, but again, eBay failed to post a report on its Systems Announcement board.
Some sellers began reporting intermittent problems on Wednesday - "I upload them and then they disappear, some do not upload, others upload and then go away," wrote one seller. "Sick of trying." Or perhaps those reports stemmed from latent issues from last Sunday's glitch.
EcommerceBytes readers reported the problem again on the Ecommerce EKG board. But it's not just sellers who are frustrated by the glitch - buyers are frustrated as well.
"I'm having this issue as well, not as a seller but as a buyer. I'm shopping right now on Ebay and half the photos of items I'm trying to look at are not showing up when I click through to the listings. Am just saving them in my watchlist to look at later, but not good if I'm interested in buying an item that's ending before Ebay gets this fixed. Ebay, I need to see photos to know what I'm buying!"
Let us know if you're having an issue by giving the report a "thumbs up" or "thumbs down" on Ecommerce EKG, where reports are flooding in, and let us know how it impacts you in the comments below.