|Wed Sept 25 2013 22:35:51|
New eBay Billing Agreement and Missing Performance Data
By: Ina Steiner
eBay sellers are reporting problems with their seller dashboard and are also questioning a new billing agreement they are being asked to accept.
On the Seller Dashboard, sellers are encountering a message that says their performance data is "unavailable." And under the "Seller Standing" section, a message states, "We currently cannot display this information. Please check again later." (See report on Ecommerce EKG.)
One seller said eBay Customer Service had confirmed it was an issue effecting all sellers but provided no time frame for a fix. While the disappearance of the seller performance data appears to be a glitch, it follows on the heels of eBay's decision to eliminate the Policy Compliance section of the Seller Dashboard.
The reader noted that when eBay removed the Policy Compliance section, eBay customer service initially advised sellers it was a display glitch. "With eBay telling sellers that the performance display is a glitch, it is impossible to know for sure whether it is a glitch, or if it is something we will hear about in a few days as an unannounced system change."
Another mystery sellers are dealing with today is a new billing agreement they are being asked to agree to before they can make changes to listings.
We've updated the automated payment method Billing Agreement. Please review it below.
"The Billing Agreement you previously set up for your eBay account is being updated to make it easier for you to manage your eBay charges. With the updates, all charges related to your eBay selling activity, including eBay Buyer Protection charges, will be consolidated onto your monthly invoice. eBay will charge these amounts to your automatic payment method on file.
This eBay Billing Agreement ("Billing Agreement") replaces the previous Billing Agreement you accepted that set up your automatic payment on file for amounts you owe eBay.
If you reside in the United States, this Billing Agreement is between you and eBay Inc. If you reside in countries within the European Union, this Billing Agreement is between you and eBay Europe S.a r.l.; if you reside in India, this Billing Agreement is between you and eBay India Private Limited; if you reside in any other countries, this Billing Agreement is between you and eBay International AG. The relevant eBay entity is referred to in this Billing Agreement as "eBay." The eBay site refers to any eBay website you transact on.
Authorization to charge your payment method
By agreeing to these terms, you authorize eBay to charge your payment method for:
all charges related to your selling activity on any eBay site, including without limitation, seller fees, shipping labels printed on the eBay site, reimbursements to eBay for buyer refunds, charges associated with any eBay program you use and any other amounts that you authorize eBay to charge, and
- any amounts you owe eBay or its affiliated entities under any eBay Buyer Protection ("eBP") policy globally (collectively, "Authorized Payments").
In the case of eBP charges in excess of $2,000, eBay will send you a notice at least 10 days in advance of charging your payment method. eBay may charge your payment method on a one-time, sporadic or recurring basis as these charges are incurred. If there are insufficient credit/funds to enable an Authorized Payment charge, you may be charged a fee by your financial institution.
If the payment of amounts owed through your payment method fails or cannot be completed for any reason, you remain obligated to pay eBay for all unpaid amounts and you authorize eBay to charge any other payment methods you have on file with eBay (such as a PayPal account, bank account or another credit card or debit card) for Authorized Payments.
You can cancel this Billing Agreement or change your payment method by contacting us. In addition, if you change the currency of your eBay account or if you change the website of registration of your eBay account (for example, you change registration from eBay.com to eBay.ca), this Billing Agreement may be cancelled and you may need to again specify your automatic payment method for your account in the new currency or for your new website of registration. In the event this Billing Agreement is cancelled for any reason, eBay may suspend your ability to use your eBay account and you remain obligated to pay eBay for any and all unpaid amounts. eBay may amend this Billing Agreement by providing you with 30 days' advance notice via the eBay Message Center or by email and an opportunity to opt-out of any such amendments. eBay may also amend this Billing Agreement in other manners consistent with applicable law.
By clicking Agree and Continue, you agree to the above terms and conditions."
eBay recently announced changes to its User Agreement that take effect in October, but there was no mention of a new Billing Agreement in that announcement. Sellers are uncertain as to what exactly they are agreeing to. Seller reaction included the following:
"Was updating an item when out of the blue came a new eBay Billing Agreement. Not previous mention, just this big screen before I could make changes to listing."
"Have you seen this yet? I just got this message when went to launch a listing on eBay. I chose "review later" instead of accepting. I am not sure what I am actually agreeing to. Do you think that I am allowing them to do as they please as it relates to returns? When I went to launch the listing this message popped up and but I did not accept it."
"I just finished listing an item and I get this "We've updated .....Billing Agreement. Please review it below". But I have questions. I looked all over the Help and Resource sections and can't find anything. My questions:
1 Will Ebay continue to send an invoice notice each month about two weeks before, and will Ebay continue to take the amount of the invoice out of my automated payment method once each month, like they do now, on or about the first day of each month?
2 I print my shipping labels by clicking on the yellow "print shipping label" link in the email I get that says "Congratulations, your item sold, get ready to ship". The link takes me to a page where I print the label. The amount is taken out of my Paypal account, and if there is not enough in there to pay for the label, Paypal will get the money from my alternate method. Will this change, or continue as it is? Because the updated Billing Agreement seems to imply that shipping costs will now become part of the invoice."
Let us know what questions you have about the new Billing Agreement, and we'll try to get answers from eBay.