|Tue Sept 24 2013 21:35:46|
Did You Receive Credit Stemming from eBay Outage?
By: Ina Steiner
eBay promised last month to credit sellers impacted by a major outage that occurred on August 23. A longtime reader wrote on September 17 that she had yet to receive any compensation.
The eBay outage policy spells out in what circumstances eBay will credit fees and/or extend listings. In the case of the August 23rd outage, eBay spokesperson Ryan Moore told me this week that eBay has credited all associated fees for listings that were scheduled to end between 11:45 pm PST on August 22 through 8:00 am PST on August 23, and issued credit for the 10-cent Promotional Fee on any 10-day listing that was running during the outage, regardless of the scheduled end time.
Of course, fees are not the most costly part for sellers - outages such as this one result in lost bids that can result in selling an item for far less than it would have otherwise, and result in lost sales from shoppers who go elsewhere to purchase an item. (And technical issues plagued the site well beyond 8:00 am PST.) Here's a screenshot showing some reaction from eBay sellers on Twitter that day.
eBay promised to protect sellers from bad feedback that might have resulted from its outage - see more details in Wednesday's newsletter.
Let us know how the outage impacted your bottom line, and if you received any compensation from eBay.