Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Sept 24 2013 21:35:46

Did You Receive Credit Stemming from eBay Outage?

By: Ina Steiner

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eBay promised last month to credit sellers impacted by a major outage that occurred on August 23. A longtime reader wrote on September 17 that she had yet to receive any compensation.

The eBay outage policy spells out in what circumstances eBay will credit fees and/or extend listings. In the case of the August 23rd outage, eBay spokesperson Ryan Moore told me this week that eBay has credited all associated fees for listings that were scheduled to end between 11:45 pm PST on August 22 through 8:00 am PST on August 23, and issued credit for the 10-cent Promotional Fee on any 10-day listing that was running during the outage, regardless of the scheduled end time.

Of course, fees are not the most costly part for sellers - outages such as this one result in lost bids that can result in selling an item for far less than it would have otherwise, and result in lost sales from shoppers who go elsewhere to purchase an item. (And technical issues plagued the site well beyond 8:00 am PST.) Here's a screenshot showing some reaction from eBay sellers on Twitter that day.



eBay promised to protect sellers from bad feedback that might have resulted from its outage - see more details in Wednesday's newsletter.

Let us know how the outage impacted your bottom line, and if you received any compensation from eBay.




Comments (16) | Leave Comment | Permalink

Readers Comments

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: pace306 This user has validated their user name.

Tue Sep 24 23:59:39 2013

To quote Moe (3 stooges) "You'll get nothing and like it!"

I got zip from eBay (besides the gift of no sales).

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: Tiffee Jasso This user has validated their user name.

Wed Sep 25 00:25:36 2013

I would take an open search engine for everyone for a week over any credit. It would bring in millions for sellers across the globe. Better than a 10 cent credit any day of the week.  

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This user has validated their user name. by: WatchCount.com
Web Site

Wed Sep 25 04:15:06 2013

We are eBay affiliates and did indeed receive the stated courtesy credit for the August outage.

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

This user has validated their user name. by: Rexford

Wed Sep 25 07:28:35 2013

I looked outside to see if pigs were flying.  No, we did not.

I'd take some visibility instead of credit.  We had three great days over the weekend and SLAM, they've "shut our server" down.  Guess we hit that magic sales number where we go POOF!

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: go-figure This user has validated their user name.

Wed Sep 25 07:37:52 2013

@lythium louie: man, you must REALLY love koolaid!

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: go-figure This user has validated their user name.

Wed Sep 25 07:40:01 2013

@rexford: We couldn't find any flying pigs here either. One can be fairly certain that any "comp" is minimal at best and is probably only given to their diamonds.

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by: innerpuppie This user has validated their user name.

Wed Sep 25 08:23:15 2013

Nope, nada, not a thing.

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: cybergirl This user has validated their user name.

Wed Sep 25 09:18:51 2013

Everyone needs to check their seller dashboard. I had a strange credit show up last night on my eBay account. This morning my account shows PAST DUE on the seller dashboard, but when I go to account summary is shows $0 due. Looks like a major glitch that could impact more than just me!

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: NetWatch This user has validated their user name.

Wed Sep 25 09:54:01 2013

It has been suggested that this outage and previous "rolling blackouts" at ebay are connected to blocking site visibility on certain sellers' listings. Search DOES seem to be affected afterwards every time there is an outage accotding to many ebay sellers. The general concensus is that during these "outages" ebay is tinkering with the Cassini search and not in a way that is beneficial to many sellers.

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

This user has validated their user name. by: FIERCEI
Web Site

Wed Sep 25 12:02:05 2013

$4.27 credit.. Not much but I will kindly accept it.

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: pace306 This user has validated their user name.

Wed Sep 25 13:35:30 2013

The outages WERE Cassini related - it was simply downtime while the new search was being loaded on all the servers.

"Proof" in the pudding (for me at least) was that before the outage I did 8-12 sales a day, after that 2-3.

eBay wont provide me with any credit(s), that they agree to do it for others is a g-d da_n miracle.

Of course its a pittence for eBay and it looks like they care, AND its a good PR stunt. "WOW, eBay does care - there was an outage and they sent me $5!.

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: Gina This user has validated their user name.

Wed Sep 25 14:20:55 2013

glitches to remove credit given due to glitches?  Sounds like eBay!
I had nothing listed at the time...I got no free listings this month!

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This user has validated their user name. by: Ming the Merciless

Wed Sep 25 15:43:48 2013

No credit for me from the credit nazi!

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: tc This user has validated their user name.

Wed Sep 25 19:56:11 2013

Why would Ebay give credit to affiliates for lost revenue but they won't give credit to sellers for lost sales?

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: Bloggo This user has validated their user name.

Thu Sep 26 15:17:24 2013

''courtesy credit'' Ha ha.

Perminate Link for Did You Receive Credit Stemming from eBay Outage?   Did You Receive Credit Stemming from eBay Outage?

by: Massachusets Howler This user has validated their user name.

Sat Sep 28 22:11:41 2013

They want to keep their affiliates.
Ebay values their affiliates almost as much as the diamonds as they keep the $$ machine going.
MH
No credit here.



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