Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 15 2013 08:16:05

eBay Incorrectly Charging for 10-Day Listing in New Promotion?

By: Ina Steiner

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eBay is running a free-listing promotion this week that includes 10-day auctions, but sellers say eBay is charging them a 40-cent fee for listing 10-day auction listings.

In this discussion board on eBay, a seller wrote:

"Free Promotion July 14-20, but when I list for 10 days, still get charged .40. Any Tech people from Ebay reading these boards? Ebay must have resolved the "are you sure you want to stay on this page" fiasco but now we have this. Do we have new people coding for Ebay. Never had this trouble before...especially back to back issues which prevent sellers from listing. Guess if this keeps up it will show up on Ebay's bottom line. Maybe that will get their attention. Very disappointed."

The promotion that eBay is holding this week is invitation only and runs from July 14 - 20, 2013. The terms state: "1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion."

Some people on the board are familiar with past promotions in which eBay allowed 10-day auctions to participate in the promotion and no pay listing fee, but pay the upgrade fee for running a 10-day listing. For example, this promotion that ran from April 20 - 29, 2013, stated: "1, 3, 5, and 7-day listing durations are included as part of this Promotion. 10-day Auction-style listings will not be charged an Insertion Fee, but will continue to be subject to the listing upgrade fee."

But the terms and conditions in this week's promotion do not state the 10-day listings will be subject to a listing upgrade fee, leaving invited sellers confused about whether the fees eBay is charging in the promotion are intentional or a mistake. And those contacting customer service reps are getting conflicting advice and are skeptical about the advice they receive over the phone.




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Perminate Link for eBay Incorrectly Charging for 10-Day Listing in New Promotion?   eBay Incorrectly Charging for 10-Day Listing in New Promotion?

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 15 08:31:02 2013

"Incorrectly charging"? Can we presume that would be overcharging, not undercharging ... http://bit.ly/YvxFEg

And, if so, why am I not surprised?

Perminate Link for eBay Incorrectly Charging for 10-Day Listing in New Promotion?   eBay Incorrectly Charging for 10-Day Listing in New Promotion?

This user has validated their user name. by: elpereles
Web Site

Mon Jul 15 08:57:14 2013

It isn't the 1rst error and mistake occur during the promos from eBay. Weeks ago, I posted some items during a promotion using Turbo Lister and one of the items was charged the fee. The item was in the same category and have all the requirement.

eBay noted the error and in the next Invoice credited it.  

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This user has validated their user name. by: Anonymous Annie

Mon Jul 15 09:01:40 2013

Incompetence reigns supreme! Glitch after glitch... but after bug... abuse after abuse. It's not even worth the effort any more, is it? Why bother?

Perminate Link for eBay Incorrectly Charging for 10-Day Listing in New Promotion?   eBay Incorrectly Charging for 10-Day Listing in New Promotion?

This user has validated their user name. by: Rexford

Mon Jul 15 10:04:29 2013

Note that the errors are NEVER in the sellers' favor.

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by: Massachusets Howler This user has validated their user name.

Mon Jul 15 15:16:30 2013

NEVER in the sellers favor.

Ina, correct me if I am wrong, but has there EVER been a glitch that FAVORED SELLERS or our wallets- NEVER- it is Absolute Theft by design.
Ebay is BEYOND ''facilitating'' fraud- THEY are the fraudsters themselves.

MH

Perminate Link for eBay Incorrectly Charging for 10-Day Listing in New Promotion?   eBay Incorrectly Charging for 10-Day Listing in New Promotion?

This user has validated their user name. by: Ric

Mon Jul 15 17:40:10 2013

eBay seems to be becoming more and more inept these days.

Whether it is imposing new policies only to find their systems are deficient and not ready, to accurately billing sellers during promotions, to maintaining essential every day systems, eBay just seems incapable and/or unable to get it right.

I guess this is what happens when a company drastically reduces staff to lower payroll in order to better conceal the drain excessive executive salaries and compensation packages are having on the profitability of the company.

In the meantime, buyers and sellers are forced to suffer system outages, glitches and other performance issues the nature of which are intentionally concealed not just from users, but from investors so that the company does not have to face the fact they cut too deep in order to coddle the millionaires at the top.

Excessive fees, broken systems, search that does not reveal all options to buyers, outsourced customer service which results in dissemination of incorrect information, ongoing browser compatibility issues, sellers cited with false violations of the new photo requirement policy... you name it, and eBay is experiencing it.

These numerous deficiencies  all contribute to the downward spiral that is eBay under John Donahoe's administration.


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This user has validated their user name. by: Al G

Mon Jul 15 17:43:23 2013

This is not a TurboLister issue - I used the Relist feature on Seller Manager.

Wow - what a shock!

I wonder whose going to be spanked for this SNAFU.

The Customer Service rep was clueless - we always charge for 10 day durations. Then she was read the promotion paragraph & would credit my account.

When I mentioned that I may list another few hundred thousand items, she kinda choked in saying that she issues credit on an item by item basis!!!!

As Otter said in "Animal House" "Oh boy, Oh boy - this is going to be good!"

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This user has validated their user name. by: Al G

Mon Jul 15 17:43:43 2013

Sorry - Flounder, not Otter.

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This user has validated their user name. by: Ming the Merciless

Mon Jul 15 19:23:30 2013

Since 2007, there has only been one glitch reported here in a seller's favor that I'm aware of which violates all known laws of statistical probability in addition to being millions of felony thefts in the aggregate.

But what should we expect from an offshore tax evading, pro Communist Chinese, anti small American business syndicate that creates, promotes, and actively encourages e-theft and other crimes against sellers?

Ebafia: where the Silicon Valley Godfather reigns over an organization constructed to engage in fraud on an unprecedented worldwide scale done one seemingly petty crime at a time.

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by: Ebay Seller-Ebay Buyer This user has validated their user name.

Tue Jul 16 00:20:36 2013

I'm running 5 day auctions with buy it now for promotion and will switch them to 10 days on the final day of promotion when I relist, so I hope this glitch is fixed. The Ebay promotions have been greatand have helped me continue my part time ebay business.  Ebay made many bad changes from 2007 to 2012 but the past year they've made a few good changes(mainly the promotions). Unfortunately many excellent sellers have quit or greatly downsized and the economy for many Americans remains poor so sales remain slow.

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This user has validated their user name. by: gettingby

Tue Jul 16 00:27:01 2013

The promotion page for the listing special does contain the wording:
''Please note: 10-day auction-style listings will not be charged an insertion fee, but will continue to be subject to the listing upgrade fee.''

This may have been revised, but it should clear up any confusion.

Perminate Link for eBay Incorrectly Charging for 10-Day Listing in New Promotion?   eBay Incorrectly Charging for 10-Day Listing in New Promotion?

This user has validated their user name. by: Bill

Tue Jul 16 01:02:52 2013

The promotion page was revised because it originally did not say that there would be a charge for the 10 day listing. It is also deceptive practices since it says 1, 3, 5, 7, 10 day auctions. The line that they added:
Please note: 10-day auction-style listings will not be charged an insertion fee, but will continue to be subject to the listing upgrade fee.
was not in the original version of the promotion page.
eBay is screwing every body again. They can cram it up the hole where the sun does not shine.

Bill

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by: twysp2 This user has validated their user name.

Tue Jul 16 01:12:43 2013

I am peeved about this b/c I marked down merch and listed over 200 for 10 days.  After reading this newsletter I check and eBay is charging me .40 for 10 days.  How do I contact them?

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This user has validated their user name. by: Bill

Tue Jul 16 01:17:10 2013

Obviously they screwed up at eBay and had the wrong code in but will not recognize the fact and changed the wording on the promo page and the dorks do not want to have to give all the refunds.

gettingby must be a shill for eBay because we always double check the promo wording before we start listing and that piece:

Please note: 10-day auction-style listings will not be charged an insertion fee, but will continue to be subject to the listing upgrade fee.

was added today because it was not there on Sunday.

As Ming says:

eBay lies and always will lie.

Bill

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This user has validated their user name. by: bitbybit

Tue Jul 16 01:47:16 2013

Does anyone have a copy of the original promotion T&C before it was revised?

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by: Dragonfyree This user has validated their user name.

Tue Jul 16 03:02:58 2013

I uploaded some on the 14th, they charged me 40 cents.  Called Ebay, they said it was a glitch and they were working on it and fee would be reversed.

Uploaded on 15th - charged again, called Ebay, this time they told me 10 days were not part of the promotion.

But the rep did credit me back all the fees for the two days.  

There may be copies of the original promotion on one of the discussion boards.  They were all over this yesterday.

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by: FREDDY This user has validated their user name.

Tue Jul 16 07:59:26 2013

ebay screwed up. It happens. The right thing to do is ''honor'' what was originally published. JD totally screwed up on this one. The bottom line would not have made a big difference(if it did- only God can save ebay). What he should have done was admit an error publicly and then said they would honor the 10 day free listings due to their error. But greed will cost you.
Reminds me of sellers that have one thing in the title, use different picture and another different description. Most of the time when I inquired what exactly was for sale - seller responded that he was forced to use ebay listing description - right or wrong.
Did someone get fired over this??? Honest mistake gets you canned - intentional destruction of the company gets you a bonus - go figure????

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by: RCL This user has validated their user name.

Tue Jul 16 08:09:10 2013

I think many of eBay's glitches are honest examples of incompetence, not profiteering :) But they DO benefit by fees we are mistakenly charged and never notice.

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This user has validated their user name. by: monkey

Tue Jul 16 11:21:14 2013

What??? Who in the world lists 10-day auctions anymore?

Buyers don't want to waste their time waiting a week and a half for the listing to end.

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by: Beth This user has validated their user name.

Tue Jul 16 12:32:41 2013

So this is what a friend, who has connections in high places and who complained about this promotion:

So here's the deal on 10 day:

Due to the confusion caused by the wording, we will credit any sellers who used the special duration fee during the promotion this week. The 0.40 fee being charged for 10 day duration auction listings for those invited to this promotion will be credited back to their accounts. We will issue a mass credit next week that will be available on their invoice on either Aug 1 or Aug 15.

That's direct from eBay customer service.

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