|Mon July 15 2013 08:16:05|
eBay Incorrectly Charging for 10-Day Listing in New Promotion?
By: Ina Steiner
eBay is running a free-listing promotion this week that includes 10-day auctions, but sellers say eBay is charging them a 40-cent fee for listing 10-day auction listings.
In this discussion board on eBay, a seller wrote:
"Free Promotion July 14-20, but when I list for 10 days, still get charged .40. Any Tech people from Ebay reading these boards? Ebay must have resolved the "are you sure you want to stay on this page" fiasco but now we have this. Do we have new people coding for Ebay. Never had this trouble before...especially back to back issues which prevent sellers from listing. Guess if this keeps up it will show up on Ebay's bottom line. Maybe that will get their attention. Very disappointed."
The promotion that eBay is holding this week is invitation only and runs from July 14 - 20, 2013. The terms state: "1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion."
Some people on the board are familiar with past promotions in which eBay allowed 10-day auctions to participate in the promotion and no pay listing fee, but pay the upgrade fee for running a 10-day listing. For example, this promotion that ran from April 20 - 29, 2013, stated: "1, 3, 5, and 7-day listing durations are included as part of this Promotion. 10-day Auction-style listings will not be charged an Insertion Fee, but will continue to be subject to the listing upgrade fee."
But the terms and conditions in this week's promotion do not state the 10-day listings will be subject to a listing upgrade fee, leaving invited sellers confused about whether the fees eBay is charging in the promotion are intentional or a mistake. And those contacting customer service reps are getting conflicting advice and are skeptical about the advice they receive over the phone.