|Wed July 10 2013 15:50:18|
eBay Users Report Privacy and Photo Problems with New Groups
By: Ina Steiner
After eBay moved its community areas to a new platform from Lithium Technologies, users are reporting that previously private conversations in closed Groups are now visible to anyone. "With their new boards rolled out, eBay has just committed a massive violation of user's privacy," an eBay user wrote to EcommerceBytes. Other users reported that eBay did not migrate photo albums to the new platform.
The user who wrote to EcommerceBytes said that since the move to the new platform, the thoughts that members had shared in private, "secure in the knowledge that the general public had no access to them," were now visible to other eBay members and by "anyone who wanders through."
"Members dealt with the deaths of loved ones, and that's now disclosed. A member related the saga of trying to get help through the welfare system for an autistic child. That's now public. Members shared details about their pregnancies and posted pictures of the baby after he or she was born - all now revealed. Members organised Christmas Card exchanges, posting their real names and home addresses. All of that has now been revealed to the public at large.
"People relied on that promised privacy to share intimate details of their lives and feel safe doing so. Now eBay has unilaterally and without warning removed that privacy and thrown all closed groups open to public viewing. This is an extreme violation of these people's privacy."
The user went on to say, "What's worse is that eBay doesn't seem to care. Despite the problem being brought to their attention, they have done nothing to fix the situation. They refuse to even acknowledge that it exists. They have violated these people and the damage hasn't begun to show. already the trolls that eBay allows to operate unchecked on the boards are mining all of those groups and posting about their findings."
In one discussion, an eBay member described another ramification: "Some of these groups also discuss wrongdoing and now it would seem that all and sundry can read about it, or read about themselves. This is just another example of the gross incompetence with which this change has been introduced." (Some members of closed Groups discussed bad experiences with their trading partners, for example.)
It appears some eBay group members have learned how to return their groups to closed status, but others - at least initially - had problems, as described in this thread, where an eBay moderator also confirmed that photo albums within Groups were not transferred to the new platform. Users also reported problems with the new eBay Groups on the Ecommerce EKG board.
Yesterday we asked what you thought of eBay's new discussion boards - now let us know what you think of eBay's new Groups.