Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue June 25 2013 09:38:32

eBay Boards Down, Users Redirected to LiveWorld.com

By: Ina Steiner

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eBay discussion boards are down - and what's worse, trying to access them results in a long wait followed by being redirecting to the LiveWorld website. As we reported in May, eBay cancelled its contract with LiveWorld, and since then has migrated the discussion boards in Canada to its new platform provider, Lithium, with plans to roll out the rest of the international forums in the following weeks.

eBay's Director of Community Jeff Terrell told EcommerceBytes it was a "mutual parting" between eBay and LiveWorld, but this redirect, however unintentional and whose ever fault it may be, ultimately results in users being "hijacked" to LiveWorld.

Yesterday, eBay posted a message to users informing them the eBay.com discussion boards would go into read-only mode on July 1st while it migrated the boards to the new platform. So even when the transition occurs, the boards are supposed to remain accessible.

It's uncertain whether eBay is aware of the problem, there's no message about the problem on the System Announcement board. It's disconcerting that an ecommerce platform the size of eBay could have its boards redirect to another website. It would be interesting to know what's behind the "glitch."

In the meantime, feel free to comment here and to use the EcommerceBytes forums to communicate with your peers. We'll continue to keep an eye on this issue right here.

Update: At 11:19, eBay posted the following notice on the Systems board:

Hello,
We are aware that members are currently experiencing problems accessing the eBay Community Center. We are working on a resolution for this issue as quickly as possible and will keep you updated.

Regards and apologies for the inconvenience,
The eBay Team

Update: A check of the boards at 2:15 pm show they are back online.




Comments (24) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: Rexford

Tue Jun 25 10:30:54 2013

"There's no message about the problem on the System Announcement board."

Classic eBay!

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: Ric

Tue Jun 25 11:22:45 2013

eBay lives in fear of publicly admitting their many system failures to the public.

eBay executives achieve much of their income by selling off gifted shares of stock received as part of their bloated compensation packages.

Those same executives are more concerned about concealing technical issues which, if they became public, would cause investors to lose confidence in eBay's ability to maintain their IT infrastructure and have a fully functioning marketplace.

If Wall Street analysts and investors were able to know on a daily basis the details surrounding the myriad of system issues that confront eBay buyers and sellers on a daily basis, they would realize that eBay's feeble IT infrastructure is crumbling and causing sales across the marketplace to be unstable.

Anything that might cause investors to pull back and subsequently drive down eBay stock value is a locked away and concealed from release to the public because it is in the best interests of management to do so out of unmitigated greed.

eBay management fears that their frequent system glitches and system breakdowns/failures becoming public knowledge would bring unwanted Wall Street attention and pressure to resolve each and every issue on a timely basis with a permanent fix.

eBay would rather continue to expose buyers and sellers to incessant glitches and outages than dedicate the revenue necessary to resolve these cascading issues once and for all.

Perhaps if eBay's top management were not drawing double digit million dollar compensation packages, there would be more transparency, and more revenue to address and resolve issues permanently.

 

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: Ina

Tue Jun 25 11:40:23 2013

eBay now aware of the problem.

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: RCL This user has validated their user name.

Tue Jun 25 11:57:56 2013

eBay really needs to break up its businesses into manageable profit centers before it loses them to its gross incompetence and mismanagement.

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: iheartjacksparrow

Tue Jun 25 12:07:50 2013

eBay may now be aware of the problem, but I just tried to get on the discussion boards, and was immediately taken to the site shown above. And if you look at the logos of the clients toward the bottom, eBay is still shown as a client.  

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: askalice59

Tue Jun 25 12:42:32 2013

Maybe it's because Live World is giving them, eBay, the big "take off" you know?

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: go-figure This user has validated their user name.

Tue Jun 25 13:29:22 2013

Hmm, I wonder if Live World pulled down ebay's forums because the photos being used for avatars weren't the prescribed 500 x 500 pixels? For shame ebay, your photos are too small!!!

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: 5StarCord This user has validated their user name.

Tue Jun 25 13:31:57 2013

What's funny is Live World still shows Ebay as one of their users upon their site.

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: Patricia This user has validated their user name.

Tue Jun 25 14:01:46 2013

I think the only ones who care are the handful who stick to certain boards.  I can't remember the last time I went on one of those boards so I wasn't even aware they were down....and now that I know, I still don't care ;-)

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: InternetCarScams
Web Site

Tue Jun 25 14:12:32 2013

Looks like it's a normal 404 redirect when a page can't be found. The time it takes to hit the home page is because liveworld's server is looking for eBay's forums, when they can't be found it redirects requests to the home page.

I would guess that eBay's network engineers failed to update their routing tables to the new providers IP. Or possibly eBay and Liveworld got into a squabble and lw pulled the plug early.  

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: Ina

Tue Jun 25 14:19:41 2013

Most recent check shows boards are back online, looking no worse for wear. (2:15 pm)

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: Ed Gadfly

Tue Jun 25 15:07:29 2013

Wasn't Lithium the fuel that ran that Star Wars ship?  

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: COH This user has validated their user name.

Tue Jun 25 18:50:49 2013

Ed Gadfly - no, that was Dilithium Crystals.  (Or Dylithium - not sure how to spell it!)

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: COH This user has validated their user name.

Tue Jun 25 18:51:54 2013

Ed Gadfly  - Lithium is what they give Bi-Polar patients...

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: Massachusets Howler This user has validated their user name.

Tue Jun 25 20:13:46 2013

Very odd that troll/cheerleader sightings are higher than ever??

Go to the ebay boards and QUICKER THAN EVER if you post neg stuff @ ebay they are all over you more than ever before??!

I think all this is PUFFERY- perhaps liveworld is just changing their name- or re-naming a new secret division- (LOL)?

Ebay- run your own boards- no more multi-level HIDING for ebay.

PS ebay: can I just sell?

MH

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: Hannaford Crump This user has validated their user name.

Tue Jun 25 21:19:56 2013

9:19PM ET and the eBay PowerSeller forum is still down. Rather than going to the LiveWorld home page, now endlessly requesting eBay login.

EMT's working tirelessly to resuscitate Loucoins. Nosnevada already lost.

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

This user has validated their user name. by: iheartjacksparrow

Tue Jun 25 23:46:15 2013

Dilithium Crystals are from Star Trek, not Star Wars.

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: ruthie This user has validated their user name.

Wed Jun 26 00:28:28 2013

Forums are up but I can't log in, 12:28 AM EST. I know several people in the same situation.  

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: comet This user has validated their user name.

Wed Jun 26 00:35:08 2013

LOL---Lithium is one of THE most wasteful and inefficient minerals to mine--the evap of water in the DESERT uses as MUCH water as the REST of the ENTIRE US for that DAY.  One would think they might make some attempt to CAPTURE and RECYCLE that precious DESERT WATER--but--no.

Gee---This has a suspiciously ebay sort of ring to it don't it.

I did get that redirect earlier---but then later on a lark decided to go and see what might turn up on a question I had.  I did manage to get on and happy to inform all that the people posting to MOST of the boards I looked at were just as nasty and back biting as ever.

Same old same old.

Perminate Link for eBay Boards Down, Users Redirected to LiveWorld.com   eBay Boards Down, Users Redirected to LiveWorld.com

by: rjrkea This user has validated their user name.

Wed Jun 26 03:27:55 2013

I did not have service this morning, then had it for about 2-3 hours, then totally lost access to the PowerSellers Board and my posting ability on any domestic boards at about 2pm.

I called eBay CS and reported the issue. I still have no posting ability anywhere and can't even access the PS board.

I do have full access to the eBay.ca boards which are under the Lithium program.

So much for the 1 July deadline.

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