|Thu June 13 2013 23:22:39|
eBay Tweaks Fees and Wants to Manage Sellers' Returns
By: Ina Steiner
eBay made two announcements today in areas of critical concern to sellers: fees and returns. The first announcement was that it would lower final value fees in two collectibles categories - Coins & Paper Money and Stamps.
Sellers who don't have a Store continue to pay a 10% final value fee in all categories. But Store sellers will see a decrease in the commissions they pay for items that sell in the Coins & Paper Money category from 7% to 6%, and in the Stamps category from 9% to 6%.
It would be interesting to know what data prompted eBay to decrease those fees after just having set them in the spring. And it would be just as interesting to know what the data showed eBay that made it only change fees in those two categories and not in any other categories.
eBay also announced today a promotion to encourage sellers to use its managed returns program. This is an area of great sensitivity to sellers - returns are a major issue to all retailers, online and off, on eBay and off.
It's one thing for sellers to deal with returns for items not as described or damaged in shipment, but otherwise, there is no one-size-fits-all policy for returns. There are many variables that make some sellers less willing to accept returns - the category in which they sell, the condition of the items they sell, the price point, etc.
If you've used eBay's Managed Returns program, let us know how it performed for you, and let us know what you think of eBay's changes in fee structure in Coins and Stamps!