|Sun May 26 2013 13:12:59|
ToysRUs Caught Using eBay Seller's Photo?
By: Ina Steiner
eBay seller Eric Saeger said it was pure luck that he discovered that one of his product photos was included in some other merchant's listing. But it wasn't just any merchant - it was a listing on the website of large retail chain ToysRUs.
In an email sent to me this morning Saeger wrote, "We're a medium-sized toy seller on eBay. Toys R Us stole our picture of one item and not only used it on their eBay listing but on the Toys R Us website as well." The item was for a Ben 10 Omniverse Action Figure- Kickin Hawk. "It was pure dumb luck that a customer noticed it," he wrote.
He said he knows it's his photo because of the watermark in the image - see the screenshot below that shows the watermark enlarged taken from the ToysRUs website. We've reached out to the ToysRUs public relations department for comment.
Saeger operates Cyberontix.com. He has emailed ToysRUs including its legal department asking for a quick settlement. He also forwarded a note he left on the eBay PowerSellers Board in which he expressed his opinion that ToysRUs tries to kill the smaller sellers on eBay and wrote, "I getting sick of eBay helping large corporations bumble around like Godzilla, wrecking everything for anybody who has dreams beyond a life sentence in a colorless cubicle."
I wrote about the issue of photo and listing theft here on the EcommerceBytes Blog just a few days ago. While marketplaces and retailers can use product catalogs for commodity items which often include stock photos provided by manufacturers, many sellers spend a lot of time and resources taking their own images and writing detailed, unique descriptions that can help them get better placement in search results and entice shoppers to purchase their items over a competitors.
We'll keep you posted as this particular story develops!