|Fri Apr 26 2013 16:36:36|
eBay Adds Global Shipping Program Terms to New User Agreement
By: Ina Steiner
eBay is adding language about its Global Shipping Program to its User Agreement that takes effect immediately for new users and takes effect on July 1st for current members. It also includes changes to the process by which the user agreement may be amended, and a description of a new way through which users can acknowledge their acceptance of the user agreement called the electronic click-through.
In the announcement about the new UA, eBay wrote in part:
"We added provisions describing the Global Shipping Program, through which we may make your domestic U.S. listings available to international buyers,...
"Unless you have previously opted into the Global Shipping Program or are a new user, we may make your eligible new and existing listings available to international buyers through the Global Shipping Program only after you have indicated a desire to take advantage of this program in the form of an electronic click-through acceptance of the User Agreement or otherwise. Your participation in the Global Shipping Program will be subject to additional terms and conditions, including an agreement with that provider for the provision of its services to you."
You can read the full post on the eBay Announcement Board.
I talked to an eBay spokesperson about the GSP provision, who said, "We have from time to time experimented with different user experiences, ways of engaging our users. Today with our announcement we are bring extra awareness to the Global Shipping Program, which we believe is a very compelling, very exciting way that eBay sellers can sell across border. Through the electronic click-through, users will be able to acknowledge that they are accepting the user agreement as well as the Global Shipping provision that is part of it."
He also said, "We want to make it easy for our sellers to acknowledge acceptance of the user agreement with the Global Shipping Program and we also on the backside have provided what we consider to be a good easy way for them if for whatever reason they want to opt out of the program later, and that's in My eBay."
He referred to the FAQs, here are some of the ones I think are worth highlighting:
If I am an existing seller, does this update to the User Agreement mean that I have to agree to have my items sold through the Global Shipping Program?
No, you are not required to sell through the Global Shipping Program. The update specifically states that, unless you have previously opted into the program, eBay will not make your items available through the program unless and until you indicate your desire to take advantage of the program. If you decide to use the Global Shipping Program, simply accept the User Agreement in the form of an electronic click-through, when it is presented to you at log in.
As an existing seller, if I don't accept the User Agreement by the electronic click-through, does that mean I can no longer buy and sell on eBay?
No. If you do not accept the User Agreement by the electronic click-through and you have not already opted in the Global Shipping Program, you will not be able to take advantage of the Global Shipping Program. However, all other provisions of the User Agreement will still apply. This means you can still buy and sell on eBay.
Do I have to accept the User Agreement by electronic click-through in order for my listings to be offered through the Global Shipping Program?
Yes. Unless you've already opted in to the Global Shipping Program or are a new user, accepting the User Agreement by electronic click-through is currently required in order to make your listings available to international buyers through the Global Shipping Program.
See all of the Frequently Asked Questions here.
The spokesperson said users who do opt in to the Global Shipping Program (GSP) still have the ability to mark a listing as ineligible for the program (there are lots of restrictions on what can be shipped internationally), and that it's also possible to opt out of the program after you've opted in.
I expressed concern that users might feel they had to click through and agree they acknowledged the User Agreement, but then be opted in to the GSP program. Will users see two checkboxes, one for accepting the User Agreement, and one for accepting (and opting in to) the GSP? "We're still designing the experience based up on feedback from users," the eBay spokesperson told me, "but I would anticipate it would be as we've announced, a very easy, familiar experience for sellers and buyers."
The new user agreement goes into effect for current users on July 1. If you see an electronic click-through asking you to acknowledge the new UA, look at it carefully if you don't wish to join the GSP program. Because eBay is still designing it, they can't send me a screenshot of what it will look like.
If you do wish to join the Global Shipping Program, be sure to look at the Terms - you are giving Pitney Bowes Power of Attorney to act on your behalf, and of course you have certain responsibilities including ensuring that your sale and exportation of GSP Items complies with all laws and regulations.
As for the new UA, read it over and let us know what you think!