|Tue Apr 9 2013 22:44:42|
eBay Forces eChecks Payments, Buyers Beyond Irked
By: Ina Steiner
If you're an eBay seller wondering why you're suddenly receiving an increase in the number of e-check funded payments via PayPal, it appears that PayPal is experiencing a glitch that started last month. The eBay boards are full of frustrated buyers and sellers, and it's not just an issue of inconvenience.
(See update below.)
Buyers who think they are paying with their credit card on file get several nasty surprises - PayPal withdraws the funds from their bank account instead of pinging their credit card, and paying with eChecks slows down delivery time.
PayPal explains, "an eCheck is a payment that you make directly from your bank account. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient's PayPal account."
And therein lies the problem - many sellers won't send items until the e-check clears - wrote one seller, "Some buyers will not realize how they're paying, delivery times will suffer, then I will suffer. But Paypal keeps nearly all the fees, no cc company to share it with."
Many sellers used to block e-checks until eBay took away that ability in 2008, much to sellers' consternation.
I asked PayPal about the e-check issue on March 29, they have yet to provide an answer, Cappnonymous reported the problem on April 2nd.
Here are some of the threads in which buyers and sellers are reporting the problem.
TROUBLE WITH PAYPAL (PayPal Board)
E-checks (eBay Stores Board)
You Might Check Your Paypal Profile (Seller Central)
SERIOUS PROBLEMS WITH USING PAYPAL FOR 3 WEEKS still (Checkout Board)
Update 4/10/13: PayPal provided the following statement on Wednesday evening:
"We are aware of an issue where some of our customers are intermittently directed to purchase items with an eCheck via PayPal as the only payment option. We apologize for the inconvenience this has caused for both our buyers and merchants. We are working to resolve the issue as quickly as possible. We encourage any affected customers to contact Customer Service with any concerns."
Asked if Customer Service could help a buyer change their funding source, a spokesperson responded, "We don't have a workaround for the issue at this time. We are working to get this issue resolved quickly. We apologize for the inconvenience this has caused for our customers."
She confirmed the problem is happening on and off eBay.