|Mon Apr 8 2013 22:14:30|
Two Policies eBay Doesn't Talk About
By: Ina Steiner
eBay sellers have been reporting two types of encounters on the site in recent days that they hadn't run into previously. And though they aren't necessarily resulting from new policies, it's news to these sellers and likely signals an increase in implementation and enforcement on the part of eBay.
I'm talking about eBay Seller Limits and mandatory Buyer Protection Funding, two areas eBay doesn't talk much about. If you haven't heard of them yet, you may soon find yourself encountering them on eBay.
eBay Seller Limits
In the letter eBay sent the seller quoted above, who wished to remain anonymous, eBay wrote, "Many members already have limits placed on their account. Account limits allow us to learn about your selling activity and make sure you're adhering to our selling practices policy and performance standards. Limits vary by seller and can change over time."
- "I am forwarding you an email that I just received from eBay Trust and Safety. I am confused and unhappy that eBay suddenly decided to impose a selling limit on my account. I have been a successful full-time seller on eBay for 10 years. I am currently a TRS gold powerseller with a 99.9% feedback rating. Absolutely nothing has changed regarding my stellar and consistent performance history so why does eBay find it necessary to take such a step, which in my opinion only creates ill will? Although I have done nothing wrong, I feel as if my business practices are suddenly suspect. Have I not already proven myself after 10 years? Is there really now a "trust" issue between my business and eBay? Granted the limit is high and since I am listing less and less on the platform, I do not expect to exceed these limitations (although I would have several years ago). This unnecessary move on eBay's part does not sit well with me, but it does motivate me to speed up the process of moving my business elsewhere." - T.
eBay also informed the seller: "If you do reach one of these amounts during the course of a month you will be unable to list additional items or increase the price or quantity of your active items until some of your items end without a winning bidder or until the 1st of the next calendar month, (If you are still exceeding the selling limit at the first of the next calendar month your selling activity will continue to be blocked.)"
Many sellers are unaware that eBay places limits on how much they can sell, even though it has been widely discussed among sellers (and readers) since 2011. This letter from a Top Rated Seller in January is pretty typical of the reaction from sellers ("eBay Spooks PowerSellers with Selling Restrictions").
Mandatory eBay Buyer Protection Funding
- "I went to complete a listing. I got a screen that I had to enter a payment method for eBay to charge me when they pay a refund under there Buyer Protection scam. I had to authorize a credit card for them to use. It NEVER ends." - Blaumann
- "Looks like eBay's no longer just covering refunds to buyers. I just got a bunch of listings bounced for lack of an authorized payment method to cover eBay's reimbursements under Buyer Protection. Well, I guess we all know how this is going to play out. eBay decides for the buyer, whether or not the claim is legitimate, and automatically pays out of the seller's funds. My exit from eBay just got a step closer." - Pam
eBay sellers are reporting they are suddenly seeing a screen when trying to list on eBay called, "Set up an automatic payment method" that explains they must place an automatic payment method on file to pay for the following: "Reimbursements for claims under eBay's Buyer Protection Policy."
- "I can't relist ANYTHING unless I do this new reimbursement policy so eBay can side with the buyers and take my hard earned money away without even making the buyers return the items? I think they finally figured out a way to get rid of all the mom and pop stores for good! I think I'm really DONE with listing anything on eBay if this is their way of treating sellers. OH they will give u better placement in searches?. Thoroughly DISGUSTED!" - EX ebayer
eBay explains, "The policy generally covers buyers if an item they purchase is not as described or doesn't arrive. If eBay pays the buyer up to the full purchase price plus original shipping costs for claims covered under eBay's Buyer Protection Policy, we'll charge this amount using the payment method you select below. Learn more about what eBay Buyer Protection means for sellers. By choosing a payment method below, you authorize eBay to collect eBay Buyer Protection Reimbursements. You can change your payment method by going to My eBay. eBay may charge the payment method you select on a one-time, sporadic, or recurring basis. You can always change your selected payment method in My eBay or cancel your automatic payment method by contacting us."
eBay links to a page titled, "What does eBay Buyer Protection mean to sellers?" where there's more information for sellers.
Let us know what you think of eBay Seller Limits and Buyer Protection and when you first encountered them on eBay.