Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Apr 2 2013 15:03:12

Did eBay Forget to Extend Media Promotion?

By: Ina Steiner

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eBay media sellers got a rude awakening on April 1st, and it was no April Fool's joke. As Tuesday's Newsflash article explains, eBay failed to renew the special promotion that let sellers list books, music, movies & DVDs and video games for just five cents, with free sub-titles.

One seller explained on the eBay boards that his fees jumped from 5 cents to $2 with no advance warning (50-cent listing fee plus $1.50 sub-title fee). Because eBay listing fees vary depending on whether you have a Store (and the Store level) and the listing duration, the end of the promotion hits media sellers differently - but it's a fee increase for all  of them.

The failure to extend the promotion could be an oversight on eBay's part. In December, eBay waited until I published an article about the media-promotion expiration before extending it through March 31st. If it was a planned move, it's inexplicable as to why eBay didn't give media sellers some advance notice.

The action (or rather, inaction) certainly appears to have unintended consequences. Some sellers say they will pull their catalog from eBay because of the enormous increase in fees and won't bother relisting in May when some of eBay's new fees go into effect.

Check out today's news story, and if you're a media seller, let us know what this means for you!




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Perminate Link for Did eBay Forget to Extend Media Promotion?   Did eBay Forget to Extend Media Promotion?

by: PowerSeller2007 This user has validated their user name.

Tue Apr 2 16:10:28 2013

ebay's Bait and Hook.

ebay to small American sellers
"We will get you sooner or later."

Perminate Link for Did eBay Forget to Extend Media Promotion?   Did eBay Forget to Extend Media Promotion?

This user has validated their user name. by: Anonymous Annie

Tue Apr 2 18:14:38 2013

It's been about a year ago... but I recall receiving a call from an eBay rep letting me know that I could add ''free'' subtitles to my listings until such-and-such date.

Without hesitation, I replied that I wasn't interested.

The eBay rep was astonished! She persisted and reminded me again that it was FREE! She wondered how could I not be interested in something that was FREE.

I explained to her that even ''free'' wasn't worth the trouble of editing my listings twice (once to add the subtitles, and again to remove them after the promotion was over). --- I also mentioned that the RISK and COST was too great in the event that I missed the deadline and my GTC listings auto-renewed at the more expensive rate when the promotion was over.

There was a silent hesitation on the other end... and she conceded with ''I see what you mean.''

If an ordinary listing isn't worth 50-cents... HOW ON EARTH WOULD A SUBTITLE WARRANT PAYING $1.50 extra??!!

I don't get it!

With no notice that the L-O-N-G T-E-R-M promotion was coming to an end, eBay knew EXACTLY what they were doing!

One great big, cynical, mean-spirited ''GOTCHA!''

Lull the sellers into complacency... give NO NOTICE that the ''promotion'' is going away... then STEAL THEM BLIND!!

Nice, eBay. Nice.

Perminate Link for Did eBay Forget to Extend Media Promotion?   Did eBay Forget to Extend Media Promotion?

This user has validated their user name. by: Ming the Merciless

Tue Apr 2 21:00:50 2013

What else should we expect from this viciously greedy corporation?

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by: PowerSeller2007 This user has validated their user name.

Tue Apr 2 22:22:15 2013

Fees for eBay Media Sellers Jump 3900 Percent on April 1st, No Joke ??

It would be cheaper to rent a U-Haul Truck.  Load all your merchandize onto the truck.  Drive it to JD's house and give them all to him for FREE.   This way, sellers will have less headache selling them and would probably avoid more losses trying to sell them on ebay.

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This user has validated their user name. by: iheartjacksparrow

Tue Apr 2 22:40:51 2013

Could this be a calculated move by eBay to rid itself of a bunch of sellers before the May changes kick in?  

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This user has validated their user name. by: Rexford

Wed Apr 3 08:17:20 2013

Ebay management still have not realized that they need small sellers.  Pure stupidity.

Ebay management, do you have no clue as to what once made eBay an unprecedented e-commerce success?   Small sellers.  STUPID, STUPID, STUPID!!!!!

Perminate Link for Did eBay Forget to Extend Media Promotion?   Did eBay Forget to Extend Media Promotion?

This user has validated their user name. by: permacrisis

Wed Apr 3 10:02:36 2013

The REAL San Jose 'sharks' do not play hockey...

Perminate Link for Did eBay Forget to Extend Media Promotion?   Did eBay Forget to Extend Media Promotion?

by: pace306 This user has validated their user name.

Wed Apr 3 10:08:34 2013

"Ebay management still have not realized that they need small sellers."

ummm they know quite well ... its all calculated.

They want medium to large resellers (no more garage sale/grannies attic/part timers) cluttering up ebay - and they aim to "fix" it - one way or another.

They have said it OVER AND OVER - they want gold level sellers or higher, they want people with 99.X% and higher FB ratings and thats it if you arent in the old NM group who pays nothing in FVFs and where DSRs dont count.

eBay prefers that thier listings and catalogs are streamlined - no oddball antiques, old toys, things without UPCs etc.

I heard this all a year ago when they sent thier outreach team to visit east coast sellers.

They are pricing out the small sellers who cant afford to do it part time - they want COMMITMENT - thats why theres so much of a push for stores ...

The "funny" part is .... eBay cant buy itself any respect from anyone - even large sellers - NO MATTER WHAT THEY DO.....  

Perminate Link for Did eBay Forget to Extend Media Promotion?   Did eBay Forget to Extend Media Promotion?

by: Tiffee Jasso This user has validated their user name.

Wed Apr 3 11:10:26 2013

No I believe they did exactly what they were planning to do, make a huge windfall profit in one scoop. I do not use auto relisting because of such traps just like this one and I noticed the fee increase on the fist book and so removed the once free subtitle. Unfortunately, I think many Ebay sellers will end up owing huge bills this month that will sink many. Example take a seller with  1000 media items (auto listing on good to cancelled) with subtitles, who did not catch the new fees until they get the bill of $15000 plus regular fees. Ebay will make millions and millions of dollars off those who are already on the edge with their margins. Some may have to file bankruptcy. "Ethics be damned!" is the new business model for almost every big corporation, utility company, bank, etc., and Ebay is no exception.  

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This user has validated their user name. by: Ric

Wed Apr 3 11:17:20 2013

Yet another in a long string of shameless eBay money grabs necessitated by exorbitant salary increases bestowed upon executives who do not buy or sell under the systems and policies they implement.

In order to have the income necessary to cover the outrageous salaries and compensation packages  without cutting into profits, eBay has to resort to shameful underhanded revenue raising tactics.

 

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This user has validated their user name. by: iheartjacksparrow

Wed Apr 3 12:34:27 2013

@Tiffee

In your example, it should be $1,500.00 not $15,000.00. Still a huge, unexpected bill that will probably cause many sellers to flee.

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by: comet This user has validated their user name.

Wed Apr 3 13:26:24 2013

I can see a whoooooole buncha ebay sellers on the way to their banks right at this moment to cancel their old-Paypal linked accounts and switch to NEW non-PP ones to AVOID the fee grabs that are SURE to follow this shameful hijack of ordinary sellers money.

FOR SHAME EBAY

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by: retiredcatlady This user has validated their user name.

Wed Apr 3 13:32:55 2013

I wish eBay was like it was in 2000... but moving on....I don't understand the fee structure and every now and then can't figure out what the heck is going on with eBay and I am convinced they knew exactly what they were doing and did it. There are enough sellers that won't speak up and make a stink and they have that money

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by: tb This user has validated their user name.

Wed Apr 3 16:08:52 2013

I sell on eBay, Amazon and my own site, and luckily my own site gets the bulk of the business by far. But being that I spend most of my time working on my site, I don't know about all the intricacies of eBay.

Subtitles are free with months that have a "Y" in it only if your picture size is 500 pixels or greater or you've got a Premium store unless you have a Basic store where fees are double and you don't place a phone number in your listing unless you provide tracking within 24 hours except on Saturday.

It's just pure chaos and I don't understand how everyone is keeping track of all this nonsense!

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by: mindelec This user has validated their user name.

Wed Apr 3 17:41:28 2013

like annie, this is why i never added the "free" subtitle or use anything else that is unneccessary and "free".

fortunately i'm a premium store so the increase didn't affect me, but it does make me wonder if the .05 rate will be limited to catalog books in may.  i know another poster said it would be all books, but i can't find the chart he referenced on ebay.

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This user has validated their user name. by: iheartjacksparrow

Wed Apr 3 18:38:42 2013

I had another thought: Several people post at length about how eBay needs to look good for Wall Street in each quarter. So I wonder if this was calculated to bump up the Second Quarter's (or whatever quarter eBay is currently in) revenue.

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by: Shellyrae37 This user has validated their user name.
Web Site

Wed Apr 3 19:51:33 2013

Ebay is making it so hard for sellers to make any money, it seems like waste of my time, not to mention the space it takes up in a household. Nickle, Dime & Dollar us to death anywhere they see money, as bad as the Government.. Now thats robbery.. Where would ebay be without sellers.  When I see the fee increase letter today from Skip,  I had just about decided to quit selling on Ebay, I have been here since, 1998... Time to retire..  

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This user has validated their user name. by: Ming the Merciless

Wed Apr 3 22:08:43 2013

These unconscionable, bloodsucking fee increases that many of us are facing will ensure ebafia's creative bookkeeping will produce positive results for the remainder of this calendar year into Q1 of 2014.

These corporate slugs create nothing but resentment, anger. stress, and poverty for others while usuriously enriching themselves by any and all means necessary.

They manufacture nothing but BS.

They provide spectacularly substandard customer service.

In the name of paying obscene salaries to worthless management teams, they look the other way while shilling crooks like she whose name can't be mentioned, the Communist Chinese, and criminal buyers defraud honest buyers and sellers.

hey only enforce policies when it doesn't harm their bottom line or to get rid on "undesirable" sellers.

Don't forget -- this is a corporation that in addition to stealing products and funds from sellers actually steals user IDs from us "little people" to give them to corporate accounts.

This is a company that recommended buyers return alleged SNAD items to one of their warehouses and was then re selling these returned items while refunding the buyer from the seller's account.

This is a company that pays people to police the internet for anti ebafia posts and attempts to neutralize them with lies, distortions, and the manipulation of search engine results.

This time they've gone too far and more negative word of mouth about these corporate slime buckets will result in fewer sellers and then fewer buyers.

If I owned ebafia stock, I'd be asking if John Donahoe is a corporate plant from Amazon.

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by: books wes This user has validated their user name.

Sat Apr 6 13:19:06 2013

Either they did forget, or they are realizing now what a boneheaded move they made. Today I received an email from eBay stating:

As you know, eBay has been running a series of promos offering 5¢ Insertion Fees on fixed price listings in the Books, Music, Movies & DVDs, and Video Games categories when you list with the eBay catalog. On December 19, 2012, eBay announced that this offer would be extended only through March 31, 2013.

We did this because of a major fee change coming in May that will officially lower the selling fees for these categories.

We know this timing created a temporary fee increase. As a courtesy, we'll be crediting you for the difference between the old promotional rate and the current non-promotional rate for listings during the days impacted—April 1 through April 30—until the new pricing takes effect. This credit will include any fee paid for subtitle for fixed price and Auction-style items listed with the catalog. You should see this credit posted to your account in May.

(end of eBay message quote)

I have an eBay store, and a later part of the message makes reference to that. It's not clear to me if the discount/rebate for March applies only to store subscribers or all sellers.

Of course, one wonders why, if this was done because they knew they were making a May 1 fee change, they did not extend the promotion through April 30.

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by: books wes This user has validated their user name.

Sat Apr 6 14:18:00 2013

Previous message should have said "discount/rebate for APRIL" not March.

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