|Mon Feb 18 2013 17:38:28|
eBay Turbo Lister Glitch Leads to Lower Exposure in Search
By: Ina Steiner
eBay sellers are frustrated over a glitch in Turbo Lister that's impacting Item Specifics, which are crucial to getting exposure in search results. Turbo Lister is a free listing tool that lets sellers edit listings in bulk. A moderator acknowledged the problem on an eBay but has not provided an ETA on a fix.
In January, a seller wrote on the eBay boards that Turbo Lister was arbitrarily dropping Item Specifics from a few random listings, but was not letting her reenter the Item Specifics. Another seller replied, "If I bulk edit my listings to change category, format, etc., the specs are retained but if I edit a single item it drops all the item specs and then won't allow me to access the radio buttons to put them back in."
Two weeks after the first report, an eBay moderator wrote, "I do apologize for the inconveneince (sic) this has caused you. This is an issue we have just recently had reported to us. Our developers are aware of this at this time and are working to get this issue resolved."
On February 14, another moderator posted that eBay did not yet have an estimate of how long it's going to take to fix the problem, "but our Tech team is working to correct it as quickly as possible. I apologize for any inconvenience this may have caused."
The same day, the problem was reported on Ecommerce EKG: "Ebay's TurboLister continues to have problems, won't allow editing of item specifics. If item specifics are missing then you can't bulk upload from TurboLister but yet Turbolister says item specifics are completed???? Anyone? Tried all available work-a-rounds and nothing works so you have to either find a different upload program or enter items directly into Ebay one at a time!"
The seller wrote today to say the problem is causing her listings to get reduced exposure in search.
"I always use item specifics. This morning I uploaded from Turbo Lister a very collectible set of glassware that should have had at least 5 immediate "views" for those that have an automated search set up and there was only one. So I went in and manually entered item specifics on my item I uploaded using Ebay's revise your listing and after completing the item revision, checked the number of views and it jumped to 6."
One seller on the eBay boards said, "My workaround adds an extra 5 minutes to EACH new listing I have to do."
I sent an inquiry to eBay's Ryan Moore this afternoon to see if there is a workaround and to learn more about the problem and expected-fix.
Item Specifics (and product attributes on other marketplaces) are important to getting found in search - how much attention do you pay them?