|Mon Feb 4 2013 19:52:33|
eBay Policy Changes Coming in April
By: Ina Steiner
The updated Buyer Protection Policy takes effect on April 9, 2013. eBay spokesperson Ryan Moore said eBay will require buyers to contact sellers first to resolve any issues. Sellers will have at least 3 business days to respond before a buyer can ask eBay Customer Support to review and make a decision. Opened cases will no longer count towards seller performance standards. No reason was given for the delay in introducing the new policies.
Moore said the communication process between buyers and sellers will occur via the eBay Resolution Center - not My Messages, as previously announced. "When the buyer first contacts the seller regarding an "Item Not Received" or "Item Not As Described," a case will be created in the Resolution Center to bring all communications in relation to the issue into one place. Cases opened in the Resolution Center will be an opportunity for direct communication between buyers and sellers, without eBay getting involved."
Moor said the change would consolidate all communications for sellers, and would be an advantage in the event that the case gets escalated to eBay Customer Support, "because our Customer Service representatives will be able to evaluate the full interaction between the buyer and seller."
The eBay announcement is online, and stay tuned to Tuesday's Newsflash newsletter for more information. In the meantime, let us know what you think of these changes and how they will impact you!