|Mon Feb 4 2013 14:20:03|
PayPal Hides Buyer Email Addresses in Notification Emails
By: Ina Steiner
Sellers are reporting that PayPal notification emails are missing the buyer's email address, for both eBay and off-eBay transactions. A seller on the eBay boards explained that normally when someone buys a product, "the email you receive has their email address in the FROM line. This allows sellers to setup an automated response, thanking customers and directing them with additional instructions, links etc. As of 2/1 all of our notification emails have this in the FROM line: MEMBER@PAYPAL.COM. The customer's name still appears, but no longer their email address."
The seller said sellers who have autoresponders setup to send an automatic email to buyers will receive failure notices of delivery. "I TRULY hope this is a glitch, and not a permanent change. This will impact 1000's and 1000's of sellers," the eBay seller wrote.
An EcommerceBytes reader also wrote in about the problem and wondered if it was a step toward anonymizing buyer email addresses.
"When you click reply, the email address still shows up to send an email to, but is this the first step towards anonymizing? So that we're forced to communicate within the eBay Message system? I send a personal email to all my Buyers after I ship, and use that PayPal email to reply to, in order to try to not run afoul of the "No communication is good communication" bs for my DSR's."
The seller was referring to the policy in which eBay gives sellers automatic 5-star DSRs on the Communication criterion for transactions in which there is no communication between the buyer and seller (announced in last Spring's seller release).
I've sent an inquiry to PayPal and will update this post when I learn more.