|Mon Nov 25 2013 21:41:34|
eBay and Amazon Help Set Expectations around Shipping
By: Ina Steiner
Ecommerce growth barreled along at great speed during its formative years, a time when shoppers generally paid the shipping costs and waited for the mail to get delivery of their items. Now, retailers have set different expectations around shipping speed and costs, and eBay and Amazon are among those setting expectations even higher.
In today's Newsflash article, "Different Strategies to Fast Delivery: Amazon Prime versus eBay Now," you can see how differently Amazon and eBay are approaching the brass ring of same-day delivery. Amazon is using a vast logistics network, while eBay is partnering with retailers for pickup and delivery services.
During the holidays, speed of delivery becomes even more important, and this year, Thanksgiving comes later, with 6 fewer days between that holiday and Christmas. At the same time, more and more merchants run free shipping offers this time of year to try and gain a competitive edge (or at least keep up with their competitors).
Given the pressure it exerts on sellers to offer free shipping, it was surprising to see eBay considering eliminating the "Shipping Charges" criterion from its Detailed Seller Ratings in its recent Feedback Survey.
What do you think - are eBay and Amazon setting unreasonable expectations around the speed and cost of shipping, and how do eBay and Amazon's shipping initiatives impact third-party merchants?
How do you entice shoppers who are in a hurry to get their items yet don't want to pay for shipping?