|Wed Oct 23 2013 22:46:43|
Survey on eBay Changes to Feedback and Bidder Anonymity
By: Ina Steiner
eBay rolled out yet another unannounced change to its site today in a series of changes this month, all of them resulting in reduced transparency on the site. Today, readers discovered eBay began masking the User IDs of buyers on sellers' feedback pages.
In the graphic above, you can see that eBay hides purchase information for the buyer's transactions (you can't see what he purchased or how much he paid) but reveals who the seller was, but when the user sold an item himself, eBay displays what he sold but masks his buyer's ID.
Last Wednesday (Oct. 16), users began noticing that eBay removed purchase details from users' feedback pages. And on Monday (Oct. 21), eBay removed the ability for sellers to research bidders using eBay's Advanced Search, meaning users are no longer able to research bidders.
eBay confirmed the first two changes prior to the changes that began rolling out today, saying they were based on customer feedback from both buyers and sellers.
eBay is now displaying information about the item that buyers purchase on the seller feedback page - but you can't see the buyer IDs, and it is hiding information about the item that the buyers purchase on the buyer feedback page. The bottom line - eBay is increasing bidder anonymity.
We'd like to quantify what readers think about these changes. Please take our survey on SurveyMonkey and let us know what you think.