|Tue Oct 8 2013 17:13:51|
eBay Seller Purge 2.0
By: Ina Steiner
Some eBay users are reporting there is another seller crackdown taking place on this week. In August, eBay confirmed it had taken action on some seller accounts in response to our inquiry about rumors it had suspended 15,000 sellers. Sellers suspect there is another mass purging of accounts today.
A reader wrote this afternoon, "Judging from a lot of the posts in Seller Central this morning, there's a general consensus that a new purge of small sellers may have started at eBay."
While eBay sets out seller performance standards, sellers are not clear on the criteria eBay uses when it takes actions such as the August crackdown. "I think they are using bot algorithms and tweaking them on a regular basis," said one. "No one knows for sure the criteria. DSR, FB, violatons, name, race, take your pick."
A seller who was suspended today said he was told it was because he failed to refund buyers. "I had my listings removed today and received an email that my selling privileges are Indefinitely restricted...... which is nonsense because I have great feedback," he wrote. "When I called eBay they told me it was because there have been three instances in which I didn't refined buyers in cases and eBay had to. I wasn't aware that was problematic.....when I believed the buyer was engaging in fraud..t any rate....I asked the rep how I can appeal to be reinstated and she put me on hold twice and then finally said "my business is not right for eBay." What type of b.s. is this??? Seems like an odd way to treat someone who has been selling on there for 15 years. Can anyone help????"
Another replied, "If you don't willingly refund a buyer when they open a case and force eBay to take the money from you then you get a mark on your account."
In August, eBay spokesperson Ryan Moore told EcommerceBytes, "eBay regularly reviews seller performance and may limit or restrict selling activity for those sellers who do not meet our minimum requirements. Recently, we took action on certain seller accounts that were below performance standards based on a variety of criteria."
People and businesses who sell on eBay are often buyers as well. One seller said she'd never make another purchase on eBay again after learning today the company had suspended her account. "I to had the same thing happen to me today, and I am freaking out. 13 years I've been selling and now a few customers have brought me down. They don't want "our type" on here any longer, so I guess they don't want my money any longer either. I will NEVER buy anything off of this site again."
It's difficult to dissect the performance of a seller who has been suspended, some commentors said there may be other factors at play that are not visible to those posting on the discussion boards.
What makes sellers uneasy about hearing reports of eBay crackdowns is the fact eBay does not disclose all of the criteria it uses to decide whether to suspend a seller. In the recent August crackdown, a seller wrote, "Sellers need to ask themselves a question.... How many purges will it take before YOUR ratings put you at the bottom of the list and you are targeted for extermination under eBay's new secret purge criteria?"
What do you think of eBay's seller crackdowns - and is there enough transparency when it comes to seller suspensions?