Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Oct 8 2013 17:13:51

eBay Seller Purge 2.0

By: Ina Steiner

Sponsored Link

Some eBay users are reporting there is another seller crackdown taking place on this week. In August, eBay confirmed it had taken action on some seller accounts in response to our inquiry about rumors it had suspended 15,000 sellers. Sellers suspect there is another mass purging of accounts today.

A reader wrote this afternoon, "Judging from a lot of the posts in Seller Central this morning, there's a general consensus that a new purge of small sellers may have started at eBay."

While eBay sets out seller performance standards, sellers are not clear on the criteria eBay uses when it takes actions such as the August crackdown. "I think they are using bot algorithms and tweaking them on a regular basis," said one. "No one knows for sure the criteria. DSR, FB, violatons, name, race, take your pick."

A seller who was suspended today said he was told it was because he failed to refund buyers. "I had my listings removed today and received an email that my selling privileges are Indefinitely restricted...... which is nonsense because I have great feedback," he wrote. "When I called eBay they told me it was because there have been three instances in which I didn't refined buyers in cases and eBay had to. I wasn't aware that was problematic.....when I believed the buyer was engaging in fraud..t any rate....I asked the rep how I can appeal to be reinstated and she put me on hold twice and then finally said "my business is not right for eBay." What type of b.s. is this??? Seems like an odd way to treat someone who has been selling on there for 15 years. Can anyone help????"

Another replied, "If you don't willingly refund a buyer when they open a case and force eBay to take the money from you then you get a mark on your account."

In August, eBay spokesperson Ryan Moore told EcommerceBytes, "eBay regularly reviews seller performance and may limit or restrict selling activity for those sellers who do not meet our minimum requirements. Recently, we took action on certain seller accounts that were below performance standards based on a variety of criteria."

People and businesses who sell on eBay are often buyers as well. One seller said she'd never make another purchase on eBay again after learning today the company had suspended her account. "I to had the same thing happen to me today, and I am freaking out. 13 years I've been selling and now a few customers have brought me down. They don't want "our type" on here any longer, so I guess they don't want my money any longer either. I will NEVER buy anything off of this site again."

It's difficult to dissect the performance of a seller who has been suspended, some commentors said there may be other factors at play that are not visible to those posting on the discussion boards.

What makes sellers uneasy about hearing reports of eBay crackdowns is the fact eBay does not disclose all of the criteria it uses to decide whether to suspend a seller. In the recent August crackdown, a seller wrote, "Sellers need to ask themselves a question.... How many purges will it take before YOUR ratings put you at the bottom of the list and you are targeted for extermination under eBay's new secret purge criteria?"

What do you think of eBay's seller crackdowns - and is there enough transparency when it comes to seller suspensions?




Comments (151) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: RCL This user has validated their user name.

Tue Oct 8 18:46:22 2013

I take anecdotal info with a grain of salt--and I guess I may be hoping ''it couldn't happen TO ME''. When it does, I'll know for sure that years of satisfied customers and continuous sales don't count for much from a small seller. Right now, I am just appalled that any of this could be true. I DO NOT ACCEPT RETURNS because I do not want a 14 day return cycle, and eBay gives me no latitude. I have guaranteed satisfaction from my first sale, and I still do; but my ''preferences'' say no returns. Maybe they'll boot me out, too.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: JOHNNY MASADA This user has validated their user name.

Tue Oct 8 19:09:41 2013

well, I hope ebay stops asking for new sellers, they can't seem to educate and work with the ones they have.

accepting ebays list of best practices as if they were MANDATORY are probably essential to staying the course.

DO as DSR Ratings suggest you do or, they will DO you in.

Don't sell CRAP on ebay, even if you call it crap - you loose, sell it on craigslist or donate it for the business deduction you will need!

DO Raise your price to include shipping cost and provide "free shipping"

DO Choose a one day handling time and DO ship within that window, your buyer usually does not care you have the use of only one arm and are blind in one eye.
They want it NOW. does not matter how happy they are with your item or what glowing positive feedback you receive, those 1 and 2 ratings are a killer.

DO accept returns, choose 60 days - it comforts and calms a legitimate buyer.

DO Choose your battles wisely - don't fight for 5 dollars, don't fight with a thief - report, and whatever you do don't F with a legitimate customer,  keep records and take the deduction on a forced return as a business loss.

DO familiarize yourself with the ins and outs of the vero program.

Watch out for accidental policy violations, you will find there is no defense.

This is not your ebay, this is ebay's ebay.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: NetWatch This user has validated their user name.

Tue Oct 8 20:03:55 2013

Selling on ebay as a small seller and remaining there for any length of time these days is analogous to walking through a mine field successfully.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

This user has validated their user name. by: Ric

Tue Oct 8 20:05:23 2013

It's been discussed since shortly after John Donahoe first joined eBay... John Donahoe does not like small sellers.

This second purge of sellers shaves another unknown number of small sellers allegedly from the bottom of the seller list.

The problem with these regular purges is that with every purge, good sellers find themselves closer to the bottom and prime candidates for being in the next group to be pushed out the door.

eBay wonders why sales do not grow...let's see....

Endless stream of system glitches.

Search that is completely dysfunctional.

Seller purge # 1, and the subsequent loss of those sellers as buyers.

Ludicrous changes to the User Agreement.

Admissions that eBay deliberately hides seller listings even though they still collect listing fees for listings they intentionally make invisible.

Forced participation in the Global Shipping program.

Forced participation in eBay's managed returns program.

Removing eBay gift certificates from stores.

Seller purge 2.0, 3.0, 4.0 etc...

The list is endless, and yet eBay's management continues to be unable to see the self inflicted wounds they are creating. Soon, the wounds will be too numerous and deep and the patient will not survive.

One day, when eBay crashes under the weight of too many useless poor decision making executives and too few buyers and sellers, they will look back on the self inflicted problems they themselves created which led to the slow and painful death of eBay's marketplaces.

People say there will never be another eBay.... but the way this iteration of eBay is run, nobody wants another.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

This user has validated their user name. by: iheartjacksparrow

Tue Oct 8 20:14:53 2013

This should be a wake-up call for small sellers, if the first purge wasn't, that selling on eBay is a dangerous proposition.  

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

This user has validated their user name. by: Map

Tue Oct 8 20:43:06 2013

On This Day in History:

August 6th ebay purge 1.0 nuked 15,000 sellers.

August 6th was also the day that the atomic bomb was dropped over the center of Hiroshima, Japan.

Sept 11 2013 was the day that ebay came out of the closet with the new user agreement that says they can hide seller listings and not show them.

However sellers have known the TERROR of EBAY has been hiding seller listing since last fall when CANTSEEME search engine was up and running.

October 8th: If reports are true that ebay purge 2.0 has began then on this day in history was the Great Chicago Fire.

On this day, flames spark in the San Jose barn of John Donahoe.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

This user has validated their user name. by: Rexford

Tue Oct 8 21:02:16 2013

I'm speechless.  It defies logic.  If  they are going to purge sellers, they should at least divulge the reasons why.  To have the sellers guessing and not knowing why they were purged, and then to have other sellers reading about it and wondering if they will be next just isn't good business.

It seems to me like most companies would take corrective action with some warnings and tips to under performing sellers, who as others have mentioned, are also buyers.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: cybergirl This user has validated their user name.

Tue Oct 8 21:05:46 2013

Ebay not disclosing the criteria and the lack of transparency on how they decide to suspend a seller is exactly why I am in the process of closing my ebay store. Also the ridiculous policies they keep trying to force on sellers. I have been selling on ebay for almost 9 years, have always had 5 star dsr's in all categories, 100% feedback, a 14 day return policy, one day handling, etc. The constant glitches, the "we might or might not" show your listings in search results, the global shipping program, managed returns, and the constantly broken search has me totally fed up. Over the past several years my sales have been going down further and further. It has become apparent ebay no longer welcomes the small seller, even if you have glowing feedback and try to implement all of their stupid programs/policies they push on you. I decided to take all my items down to wholesale price a month ago, go back to a basic store and try to get out of ebay before I lose my ass. With the debt I incurred trying to keep my ebay store running for the past 3 years, I had to refinance my house to pay off all my bills, so now I have no worries or obligations to sell off my remaining stock and get out as soon as I can. I could even close my store tomorrow with absolutely no worries. I am just so very tired of playing the ebay game.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: Xander This user has validated their user name.

Tue Oct 8 21:14:33 2013

In case anyone was wondering why ebay removed the policy compliance feature from their seller’s dashboards, here lays the answer.

It would be difficult for ebay to purge sellers if their accounts showed ''High Compliance'' in their dashboards. Now that the compliance feature is absent, ebay can claim any reason, real, erroneous or otherwise to suspend sellers who do not jump high enough to be part of today’s ebay.

It’s just a matter of time before the site is only big business and low cost import sellers which is a far cry from what made ebay attractive in the pre-Donahoe era.

I've often wondered; how Pierre Omidyar could sit on the board knowing how far ebay has strayed from it's roots? I certainly have a lot less respect for him now. How much of a humanitarian can one be to sit silently on the board of directors and watch JD pervert his original creation?

Ebay wants sellers who will comply with ebay’s every desire without hesitation. Sellers who cannot see the writing on the wall now will become toast in the future.

Those who remain in eCommerce will be diversified with their distribution campaign. The time where a seller could root-in to one venue has passed.

Years ago, a close friend who came back from overseas military duty had a button on his hat which read-
F*** it before it f***s you. If you have not already diversified your distribution portfolio, time to get on the bandwagon.
Xander

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: StickAForkInIT This user has validated their user name.

Tue Oct 8 21:33:49 2013

Google "eBay Guardrail eBay Quick Decline Program" and you will know what the criteria are, which eBay is using to suspend sellers.

For a Small Seller, if you are unlucky enough to get two sets of low score in the same month, Guardrail will eat you up and spit you out.

http://www.youtube.com/watch?v=sxxyDmWWrYA

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: StickAForkInIT This user has validated their user name.

Tue Oct 8 21:53:08 2013

Johnny Masada,

A seller can do EVERYTHING that ebay asks of them: follow eBay's best practices, check the Dashboard and run the reports daily to determine the DSR's received, sell impecable products, do free shipping, have NO communication with your customers thru eBay, 1 day handling, 14 day returns, GSP, managed returns, Thanks You notes on the shipping label and in the package, perfect discriptions, 100% product guarantee, a product that is not covered by the vero program, no account or duplicates infractions … squeeky clean.  

But if a Competitor decides to run you out of business, a Buyer has a bad day, they leave feedback on an iPhone, A Seller gets low scores and decides to take it out on another Seller, a Buyer decides to play "trash the Sellers Account," or a Sport Bidder or eBay Terrorist make you the victim of their games, and you are unlucky enough to receive several POSITIVES and ALL low scores, not all the "Best Practices" in the world will help you.

EBay will show you the door.


Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

This user has validated their user name. by: ebayisajoke
Web Site

Tue Oct 8 22:06:49 2013

eBay's stock today was down 5% but it won't be long before share holders start feeling the crunch because of eBay's policies. Oh WAIT!, they cook the books over at eBay!!!! never mind.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: Santini This user has validated their user name.

Tue Oct 8 22:39:35 2013

Motley Fool just posted a video:
What's the Future Look Like for eBay?
http://www.youtube.com/watch?v=rV0bWwM5xe4

Their verdict: meh...

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: mjr55 This user has validated their user name.

Tue Oct 8 22:56:01 2013

First off, bad business decision to let Ebay refund a buyer instead of you.

Also, correct me if I am wrong, but we all have known that Ebay marks you down if they have to take the refund from you (meaning it's a case closed in buyer's favor). I would suspect if you are a small seller that 1 or 2 of these could put you over the 0.30 threshold for that.

I hate refunding fraud buyers as much as anyone....but when it comes to weighing refunding $25 versus a mark...it's an easy business decision for me.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: StickAForkInIT This user has validated their user name.

Wed Oct 9 01:37:06 2013

mjr55,

The Seller says that the Buyers claimed they didn't get the items.  He says the items were delivered, and he had tracking numbers, but eBay ignored them.

http://community.ebay.com/t5/Seller-Protection/I-ve-been-
quot-indefinitely-restricted-quot/m-p/17769755#M1767

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: windywillow This user has validated their user name.

Wed Oct 9 02:03:56 2013

Some must not realize everyone is not cut out for selling on line. This purge is less than 1% so the total amount getting the axe is good for ebay and buyers.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: FeelingFroggy This user has validated their user name.

Wed Oct 9 05:40:43 2013

If the truth were 99% of these sellers know why they have been cut but just won't admit it.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

This user has validated their user name. by: The End

Wed Oct 9 06:02:20 2013

"...she put me on hold twice and then finally said "my business is not right for eBay."
So then the question is > What was this guy selling ?
Are they returning to vintage and used stuff ?
Are they removing New Stuff ?
Could they possibly think they could compete with ETSY ('cause that ain't hapnin')?
AND > Is there anybody out here that will finally create JUST A VENUE (shut up and just let us sell anything we want and accept any form of payment we want) ?

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: RCL This user has validated their user name.

Wed Oct 9 06:23:42 2013

Haaaaa in the early years when eBay was ''just a venue'' it was like the wild west and we sellers staked out our hopes with hard work (remember when you had to get up at 6 AM to list an item in under 15 minutes?); now, it's a dictatorship but for one small savings: we are free & welcome to leave anytime. I suffered some horrendous rip-offs way back in the 1990s and eBay shrugged. NOW I WOULD PAY BIG to have ''just a venue'' again. I'm at Etsy--it's okay, but many of us will never see again the money that we used to make at the good old eBay.

Perminate Link for eBay Seller Purge 2.0   eBay Seller Purge 2.0

by: justsaying This user has validated their user name.

Wed Oct 9 07:32:40 2013

What eBay is doing and has been doing for a long time is shocking!  It's nothing more that unethical and deceptive to the buyers, sellers, and to stockholders--in other words, to everyone it has a relationship with.  But I would like to put a different spin on it:  I contend that corporate management has created an ebaykenstein, and they do not have a clue in he** how to fix it, nor do they wish to go public and admit any failure of their course of action for the past many years.  They simply have decided to handle it by "firefighting", which is NOT that way to run a giant worldwide corporation like eBay.  The proof is in the pudding.  First, eBay decided to pursue the idea of becoming a retail outlet for big box sellers, so in order to do that, they needed to be able to manipulate the search, which the old search engine, Voyager.  So along comes Cassini, which would be able to anticipate what you were searching for before you even knew yourself.  Here was the first very foundational problem of their current course of action.  The very premise of designing the new Cassini search was wrong from the start!  Ebay searchers do not search like say one would want to by using Google or Bing (and Bing being from where the designer of Cassini hailed from).  So, the idea and very foundation of this new course of action was totally off-course for what eBay was!  Also, moving to Cassini would allow eBay to use fewer and smaller (cheaper and regionally sectional) servers.  These cheap servers from China are throw-aways!  Ebay had to start rolling blackouts and regional sales because each of these servers could only handle so much (and much less to be sure!) information at one time, in contrast to the old, reliable, and powerful servers that Voyager used to run on (which could handle worldwide amount of transactions at once--meaning that our listings could be seen all the time by the whole world at one time).  Well, now that they've spent tens of millions on this new infrastructure and new search engine, does anybody really think that they're going to admit failure?!  Well, the smartest corporations have done so in the past...remember when Coke tried to change it's original recipe, or more recently when J C Penney's backtracked on it's attempt to stop having sales, but rather just have low prices all the time--neither of these worked.  But the CEO's were smart enough and humble enough to admit their errors, change their courses, and the public praised them.  Success!  The only thing that we could possibly hope for is that the corporate management of this ebaykenstein that now exists would admit they were wrong, get back on (the old) course, chuck Cassini, and bring back the old reliable servers--now that would be a success story!

Click to view more comments
1 2 3 4 5 6 7 8  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.