|Mon Jan 28 2013 15:08:34|
eBay Ads and PayPal Glitches Pose Challenges for Sellers
By: Ina Steiner
PayPal is having glitches on its site that impact the ability to checkout on eBay, and to process payments on merchants' own websites. "Paypal's IPN is down," wrote a seller on the Ecommerce EKG System Announcement board. "When someone makes a purchase on our website using paypal, paypal is not sending the information to the backend of our website. So we do not see the order.. Thanks Paypal....."
Another seller wrote on Ecommerce EKG, "It is down, the last transaction received was at 12:49am Central Time." Shoppers also had problems checking out with PayPal on eBay overnight.
PayPal explained on Sunday evening, "We are experiencing a system issue affecting Instant Payment Notifications (IPN) on the Live Site. Merchants may not be currently receiving IPNs for transactions. We are working towards resolving this issue."
Its latest update on Monday morning said, "Our technical teams are fully engaged and are actively working on a resolution. While we have observed some marginal improvement in IPN delivery, the majority of IPNs are still delayed. We will provide next update by Jan 28, 2:00 PM PST (Jan 28, 10:00 PM GMT) or sooner if there is a change of status."
You can track the progress of the PayPal glitch on X.com, the company is offer assistance through Twitter.
See update in Tuesday's EcommerceBytes Newsflash.
eBay Sends Valentines Day Shoppers to Rival Jeweler
Meanwhile, shoppers perusing jewelry on eBay for Valentines Day presents have a lot to choose from, including vintage, costume and fine jewelry. But eBay is sending those actively engaged shoppers to a rival retail site.
When shoppers click on an item such as a Kenneth Jay Lane necklace, eBay displays an advertisement on the listing for Ice.com, which is number 270 on Internet Retailer's list of the top 500 retail websites.
The ad appears to the right of the top description area directly underneath the eBay Seller Informatin section. In this case, the ad for Ice shows rings with the words "Valentine's Day Gifts Extra 25% Off Jewelry - Free Shipping - Check it out."
The ad takes them to the Ice.com homepage rather than a landing page. We noticed ads for competing products on eBay listings last month as well as eBay gears up its on-site advertising.