|Tue Jan 22 2013 09:54:06|
eBay Hides Selling Prices of Some Completed Sales
By: Ina Steiner
eBay is now hiding the selling price of any item that sold with a "Best Offer." The company has not notified buyers and sellers that it changed the display or the reason for the new practice. This leaves buyers and sellers on eBay unable to determine what certain items typically sell for on eBay, an important part of the buying and selling process, especially for unusual or collectible items.
On January 9th, we wrote about eBay's decision to display the listing price instead of the selling price for Best Offers in search results. But clicking through to the listing did allow visitors to see the actual selling price at that time. The example used was for a vase that showed a selling price of $1,400 in its Completed Item search results, but had actually sold for $850, which eBay displayed in the listing.
But now, eBay displays the listing price crossed out, and the actual selling price is invisible and completely inaccessible.
This is detrimental to both buyers and sellers doing research to find out what items sell for on eBay. And the new practice could also present a problem to consignors who list items on behalf of clients. The clients have no way of discretely verifying the selling price the consignor has reported to them for items that sell with Best Offer.
An eBay seller wrote on the discussion boards, "eBay eliminated the ability to see what a Best Offer item sold for ??? Why?"
An EcommerceBytes reader said an eBay customer service representative told her the new practice was a deliberate policy change. She said for now, the data remains available on Terapeak, a paid tool that licenses eBay data.
Some eBay users have wondered which selling price eBay includes in GMV numbers reported to shareholders - "I still would lay odds that the higher asking price now feeds into the GMV number they report to Wall Street," wrote one seller. (Best Offers are always lower than the listing price.)
Another eBay user wrote, "I just thought of one other reason: they may be short of bandwidth, and wish to free some up by no longer offering the ability to see Completed Listings. What ebay wishes to eliminate, they first make hidden and/or useless."