|Mon Jan 21 2013 13:06:52|
eBay Glitch Hides Negative Feedback from Shoppers
By: Ina Steiner
What would you do if you bought something on eBay from a seller who had no negative feedback, but then discovered he or she did have some negs that were hidden due to an eBay glitch?
That may not be a hypothetical question for shoppers this week, and the issue has serious implications for eBay and its users.
Reports are coming in about a glitch on eBay that display inaccurate feedback ratings for sellers. A reader filed a glitch report on Ecommerce EKG stating, "eBay feedback system is not working correctly. It is showing stats from about 4 or 5 days ago. I called eBay and they say they are aware of the issue but have no way to fix it at this time. Sellers that had negs fall off are showing back up on their accounts."
The reader stated that an eBay customer service representative told them not to worry about it.
Seven readers gave already confirmed the eBay feedback glitch. One wrote, "I was doing some shopping and noticed the same thing. The seller's feedback totals are not correct. It showed zero negs when she had one within the last week."
Another reader sent me a screenshot of a seller's feedback that showed the feedback numbers displayed were different than those showing in the feedback grid. When I looked at the seller's feedback, it showed something completely different than her screenshot.
"Have there been any glitches reported with feedback," she asked. "I was checking this seller in anticipation of making a purchase. She has a 97.4% feedback, but if you look at the detail, it shows zero negs and neutrals. If you scroll down, she has 18 positive feedbacks and one negative in January. The tally shows only 2 positive feedbacks."
I emailed eBay's PR team on Sunday evening asking if eBay was aware of the problem, the nature of the problem, and if there was any idea on when the problem started and an estimate for when it would be fixed.
Let us know if you're seeing problems with eBay feedback, and what eBay reps are telling you about the problem.