|Sat Sept 1 2012 15:38:42|
Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info
By: Ina Steiner
While many Americans are enjoying time off over the long holiday weekend, online sellers are still hard at work. Unfortunately, the programs they rely on to send out orders may also be on holiday.
Online sellers are reporting that the Norton anti-virus software installed on their computers is blocking them from accessing the USPS website, leaving them unable to estimate shipping costs (or presumably to print shipping labels). Sellers who are able to access the site are reporting a glitch impacting the Delivery Confirmation database.
An EcommerceBytes reader emailed that he was unable to access the USPS website: "It looks like the USPS has been hacked or at least infected with a virus. When I tried to access the site last night I got a malicious virus warning. When I tried to check on a delivery this morning, this time through PayPal, I received the same warning message."
There was one report of such a problem on Twitter, a Google search came up empty, but sellers were discussing the problem on the eBay boards in several threads.
"It is going to be one of those weekends. AVG (free edition) anti virus software is blocking access to the USPS website. It is a malicious site according to AVG. No estimating postage this weekend," wrote one eBay seller.
"My protection software is calling it a malicious site and will not load it," said another.
Sellers also reported another issue involving USPS DCs. eBay is apparently displaying the message, "Delivered to Processing Hub for international delivery" for all Delivery Confirmations. Sellers are concerned that buyers will "freak out" if they see that message.
Sellers reported the glitch on the Ecommerce EKG board and via email:
"I just checked the DC on one of my shipments through the ebay link and it read Delivered to Processing Hub for international delivery. I immediately emailed my buyer to see if the pkg was delivered or if it should be going for international delivery for some reason. I didn't have any international shipments so I knew it wasn't a label mix up on our end. I told her I would check with the PO if she didn't get delivery. Problem temporarily averted. I continued on to check my next item's DC - yep, Delivered to Processing Hub for international delivery. At the USPS site I found my pkgs had been delivered so I emailed my first buyer to apologize for alarming her. I'm wondering how many other alarmed people are out there this morning. Just one of the myriad of glitches I have experienced on ebay over the last 10 days or so."
On the eBay discussion boards where sellers were discussing the problem, a seller raised the point that the glitch could impact disputes - "if buyer continues to claim non-receipt will PayPal click that link and assume NOT delivered or will they check the USPS tracking," they asked.
Let us know what you're up to this holiday weekend -- and if you're hard at work, are glitches slowing you down?