Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Sept 1 2012 15:38:42

Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

By: Ina Steiner

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While many Americans are enjoying time off over the long holiday weekend, online sellers are still hard at work. Unfortunately, the programs they rely on to send out orders may also be on holiday.

Online sellers are reporting that the Norton anti-virus software installed on their computers is blocking them from accessing the USPS website, leaving them unable to estimate shipping costs (or presumably to print shipping labels). Sellers who are able to access the site are reporting a glitch impacting the Delivery Confirmation database.

An EcommerceBytes reader emailed that he was unable to access the USPS website: "It looks like the USPS has been hacked or at least infected with a virus. When I tried to access the site last night I got a malicious virus warning. When I tried to check on a delivery this morning, this time through PayPal, I received the same warning message."

There was one report of such a problem on Twitter, a Google search came up empty, but sellers were discussing the problem on the eBay boards in several threads.

"It is going to be one of those weekends. AVG (free edition) anti virus software is blocking access to the USPS website. It is a malicious site according to AVG. No estimating postage this weekend," wrote one eBay seller.

"My protection software is calling it a malicious site and will not load it," said another.

Sellers also reported another issue involving USPS DCs. eBay is apparently displaying the message, "Delivered to Processing Hub for international delivery" for all Delivery Confirmations. Sellers are concerned that buyers will "freak out" if they see that message.

Sellers reported the glitch on the Ecommerce EKG board and via email:

"I just checked the DC on one of my shipments through the ebay link and it read Delivered to Processing Hub for international delivery. I immediately emailed my buyer to see if the pkg was delivered or if it should be going for international delivery for some reason. I didn't have any international shipments so I knew it wasn't a label mix up on our end. I told her I would check with the PO if she didn't get delivery. Problem temporarily averted. I continued on to check my next item's DC - yep, Delivered to Processing Hub for international delivery. At the USPS site I found my pkgs had been delivered so I emailed my first buyer to apologize for alarming her. I'm wondering how many other alarmed people are out there this morning. Just one of the myriad of glitches I have experienced on ebay over the last 10 days or so."

On the eBay discussion boards where sellers were discussing the problem, a seller raised the point that the glitch could impact disputes - "if buyer continues to claim non-receipt will PayPal click that link and assume NOT delivered or will they check the USPS tracking," they asked.

Let us know what you're up to this holiday weekend -- and if you're hard at work, are glitches slowing you down?




Comments (14) | Leave Comment | Permalink

Readers Comments

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: TeddyElectron This user has validated their user name.

Sat Sep 1 16:07:41 2012

A bit OT:  I have had issues with USPS misdirecting parcel post packages en route and taking more time than estimated (e.g. sending a parcel from New Jersey to Illinois goes to Texas). I have been told by a supervisor at my local post office that ''Delivery Confirmation'' is not the same as ''package tracking'' like UPS and FedEx. So USPS Delivery Confirmation should only be used to confirm delivery, not ''track'' the package at every twist and turn. Makes sense since many packages go from post office to sort/distribution center, not reported for several days then magically appear at the destination post office. Perhaps someone can suggest wording to buyers to ignore USPS geolocation data unless they do not receive it within the timeframe stated.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

This user has validated their user name. by: windsorbear

Sat Sep 1 16:18:02 2012

I haven't had any issues going to the USPS website as I use Microsoft Essentials instead of Norton or AVG.  But I've got a lot of that ''Delivered to Processing Hub for International Delivery'' messages on my DCs.  In fact, old deliveries that used to say   ''Delivered'' are now saying ''Delivered to Processing Hub for International Delivery''.  So whatever has caused this delivery code mixup has altered past entries as well.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: mylifeisgood This user has validated their user name.

Sat Sep 1 17:22:20 2012

I'm using Firefox with Ad Blocker and have been in and out all day on the USPS website. I haven't had a problem checking tracking or printing labels.

We mostly use Stamps.com but do print international labels on the USPS website. Today we have printed both and had no problems what so ever.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: Scotty This user has validated their user name.

Sat Sep 1 17:39:11 2012

My guess is this has something to do with the Ebay / Pitney Bowes initiative.  The ''International Delivery Hub'' message is only when you check the tracking in ebay.  If you go directly to the USPS site and put the tracking info in, it shows the proper current status....i.e. Delivered, etc.  I have cross-checked this with 5 that have the wrong statement via the ebay status and directly with the USPS site and it is as outlined in each instance.  They are probably fooling around with their code in this area to bring the other initiative live and it they have messed up yet again.  I would tell any nervous buyers to check it directly via the USPS site, especially if they try to state it was not delivered, etc.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

This user has validated their user name. by: Basset

Sat Sep 1 18:39:36 2012

I'm thinking a hex has been put upon eBay. See the Wall Street Journal article from this week about eBay discontinuing Spells, Potions, etc.. as a category because it was a customer service nightmare.

http://online.wsj.com/article/SB10000872396390443864
204577619283259196226.html

I'm
tellin' ya - a disgruntled seller put some bad juju out on eBay. Glitches every where you turn.  

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: mylifeisgood This user has validated their user name.

Sat Sep 1 19:43:25 2012

Ebay didn't need a disgruntled seller to put a hex on it, they have the great donut, thats hex enough.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

This user has validated their user name. by: Ming the Merciless

Sat Sep 1 20:55:44 2012

I've been selling on for many years, and I have never seen as many glitches as there currently are.

1. Intermittent and inconsistent receipt of PayPal payment notification emails.

2. Payment notification emails sent to no longer used emasil addresses

3. Delivery confirmation glitvch as discussed above

4. Nightly receipt of 1-6 "Issue with Gallery Photos" from ebay requiring hours to resolve.

5. Inability to correctly relist from TurboLister (dropped listings, double listings)

6. Inability to relist from My Ebay. eceive error notices wiht no explanation and no ability to fix which require creating an entirely new listing.

7. Slow page loading.

8. Jerkiness of pages.

Why Wall Street can't see the atrocious instability of the ebay/PayPal websites are incomprehensible.

A breeze could blow down the ebay site. It's THAT glitchy.

Where is Vladuz when he's needed?


Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: Bloggo This user has validated their user name.

Sun Sep 2 03:55:53 2012

eBay ran out of floppy-discs again.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: Bloggo This user has validated their user name.

Sun Sep 2 03:59:30 2012

The big announcement coming from eBay this fall has to do with a complete re-branding of the site. The new name is going to be eBug.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

This user has validated their user name. by: Ric

Sun Sep 2 12:58:41 2012

As is customary, eBay's systems are experiencing numerous glitches... all of which eBay's customer service claims to be aware of.

What customer service is NOT aware of is the reason why these system failures are not posted on the announcement board eBay designated for this very purpose.

Once again, eBay's IT infrastructure shows its antiquity and susceptibility to failure and eBay is deliberately concealing the facts from eBay buyers and sellers as well as investors.

Childishly refusing to admit system errors to buyers and sellers shows the companies lack of user appreciation, however, concealing the daily facts of life that IT systems are failing from investors is nothing short of criminal.

When are the analysts  ( who lately have been so high on eBay )ever going to ask the tough questions and get the truth for investors instead of turning a blind eye and allowing eBay to continue the charade as if everything is working as expected.

Investors have the right to know that on an almost daily basis, one eBay system or another fails to operate properly, that the obligatory glitch of the day provides a negative experience for buyers which drives down sales, and that eBay's management has directed these facts be concealed from the public as well as investors.

Investors have the right to be informed, and if company management conspires to deliberately conceal these system failures, analysts then need to ask eBay the hard questions and squeeze the relevant facts out of the company. Investors have the right to know why systems are breaking down with such regularity, and why management has directed that no public announcements are posted when they do.
 

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

This user has validated their user name. by: Philip Cohen
Web Site

Sun Sep 2 16:25:18 2012

@Ric,

The real problem with pro eBay stories is that they are invariably no more than regurgitations of media releases from the eBay Dept of Spin, and those that aren't, are quite possibly the product of paid eBay shills ...

Regrettably, that's the way unscrupulous corporations like eBay, and much of the media, work these days ...

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: thigamajig This user has validated their user name.

Mon Sep 3 00:04:53 2012

I had the same problem but sent an email to AVG and they corrected the problem right away.  No problems since.

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: comet This user has validated their user name.

Mon Sep 3 11:28:12 2012

Did ya want some Kool-Aid with that DOnut?????

Wall Street has a don't ask don't tell attitude towards this sort of stuff.

If they don't ask they don't have to hear what you tell.

And that suits them just fine.  

As long as they think that money is going to roll right on into THEIR off shore bank accounts they don't give a rats patootie about HOW that money is obtained.

If you think this is a new and different thing then go google up the "South Sea Bubble" or for a more recent example just google up "Enron".

Nuff said.    

Perminate Link for Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info   Sellers Blocked from USPS, eBay Glitch Shows Incorrect DC Info

by: BackInBlack This user has validated their user name.

Fri Sep 7 05:16:37 2012

@Bloggo - That's absolutely wrong.  I have it on good authority that eBay has just laid in a *huge* supply of both 8'' and 5.25'' floppy discs.  It's their unannounced upgrade of the HAL 9000 from punch cards that's causing all the glitches.



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