Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Aug 28 2012 16:48:50

Could Using Mobile Wallets Land You in Jail?

By: Ina Steiner

Sponsored Link

Could using a mobile payment checkout system land you in jail? That's what one teenager said happened to him at the Apple store when he used the store's mobile app EasyPay option on his phone.

This article in MacWorld is eye-opening for anyone who has used or has considered using a smartphone to pay for items at a brick-and-mortar retailer.

According to MacWorld, the teen said he paid for headphones using the EasyPay option on his phone but, unbeknownst to him, the transaction did not go through. "When you successfully complete a transaction, the Apple Store app clearly states that, to get a bag, "just show a specialist your receipt." Shine says the Apple Store employee he spoke to didn't ask to see his receipt, compounding his own error with the app."

There's likely to be fraud with any self-checkout system, but - with mobile apps in particular - glitches and user error as well. This story highlights the need for retailers and payment services to take a deep breath in the race for the mobile/digital wallet, ensure a good user interface, and recognize that consumers need to be educated about such technology.

Imagine the person who for 50 years or more has never left a store without going through a checkout counter; the distracted parent with kids in tow; the generally absent minded person or the technology-challenged. (Don't we all cringe when we leave a store and the alarm sounds - even when we're sure it's because the clerk forgot to deactivate the anti-theft device on the product we purchased?)

As smartphone adoption increases, the retail industry needs to ensure that early adopters of self-checkout systems don't have to spend the night in jail just because they used your service!




Comments (10) | Leave Comment | Permalink

Readers Comments

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: Grandma_Fish This user has validated their user name.

Tue Aug 28 22:16:33 2012

Wow! Poor kid, thinking he's doing the right thing using the new, modern technology. What if he'd gotten all the way out to the parking lot and gotten stopped for shoplifting? I think I'll wait until they get all the bugs worked out before using mobile checkout in a store. I don't even like those self-checkout scanners at the grocer.

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: JustTheFacts This user has validated their user name.

Tue Aug 28 22:37:00 2012

I do not use the self checkout purposely because they are designed to ELIMINATE the cashiers putting more people out of work.

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: JustTheFacts This user has validated their user name.

Tue Aug 28 22:50:25 2012

This story actually reminds me of the guy who got a refund check from Chase bank.  When he went to cash it they claimed it was a a fake then had him arrested. He ended spending 65 days in jail because Chase did EVERYTHIGN wrong and FAILEd over and over again to FIX their TERRIBLE error.  he ended up geting his car towed it was sold at auctuon and chase did  basically NOTHING
to make it up to the guy.

Here is a link to the story.

http://www.king5.com/news/125105599.html

Let this story be a good lesson at how these corporations NEVER admit they are wrong nor do they EVER plan to fix their mistakes unless they are SUED!

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

This user has validated their user name. by: bitbybit

Tue Aug 28 23:23:51 2012

He spent Thursday to Monday in jail and NOT 65 days! Still Chase is another greedy Bain type company who would throw their mother under a bus for a penny. Chase needs to make this guy whole.

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: comet This user has validated their user name.

Tue Aug 28 23:50:49 2012

CHASE can give this guy a million dollars a day every day for the rest of this guys life and NEVER  "Make him whole".

Make him feel better--maybe.  Make him think a million times  about using CHASE again---surely.  Make him look over his shoulder at EVERYTHING all the time forever?  Certainly.

Whole?  Never.  

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: NullApps This user has validated their user name.
Web Site

Wed Aug 29 00:19:42 2012

It doesn't look like that guy was much better than the bank.  Either that or he has a tendency of being falsely accused of crimes.

http://www.king5.com/news/crime/Chase-check-customer-ar
rested-for-car-theft-129663683.html

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: JustTheFacts This user has validated their user name.

Wed Aug 29 09:37:42 2012

"He spent Thursday to Monday in jail and NOT 65 days".

I did not notice until you pointed it out I said 65 days.. I meant 5.

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: Moonwishes This user has validated their user name.
Web Site

Wed Aug 29 12:44:08 2012

>>I do not use the self checkout purposely because they are designed to ELIMINATE the cashiers putting more people out of work. <<

I too avoid self checkouts for that very same reason. Plus the one and only time I tried using it when they first came out it took longer and had more glitches than checking out with a trainee cashier. I would much rather wait for my favorite cashiers to check me out.

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

by: JoJo This user has validated their user name.

Wed Aug 29 14:23:51 2012

I hate self checkout and refuse to use it.  But this story is a good warning for everyone.  What a nightmare.

Perminate Link for Could Using Mobile Wallets Land You in Jail?   Could Using Mobile Wallets Land You in Jail?

This user has validated their user name. by: permacrisis

Thu Aug 30 16:07:51 2012

There is a RL scam having to do with B&M self checkout, where the perps load up the shopping cart, put the goods on the conveyor belt and scan half of it, then pretend to get 'exasperated' with the technology. They then huff off and go to leave. As the miscreants are mostly the older set, it looks very believable.

Then some hot little attendant comes running over "No, no, it's OK, we can help" and then completes the transaction and sends the evildoer on their way... with this huge, overloaded cart for 50 bucks.

If you are ever in the store, and see someone putting the expensive groceries on TOP of the self-checkout setup, you can bet this is what they're up to.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.