|Fri Aug 3 2012 14:24:11|
eBay Glitch Makes Critical Data Disappear from Some Listings
By: Ina Steiner
eBay sellers are reporting that critical information from their product listings are disappearing today from some - but not all - of their listings. Wrote one seller on the eBay Technical Issues board, "Just got off the phone with eBay customer service. The representative I spoke with examined my listings, tried to input the vanishing information himself, and confirmed that indeed the system is not retaining data regarding item specifics, shipping details, and return details, on some listings."
Above: shipping information is missing from seller's listing.
The seller was told to urge anyone else having similar problems call eBay customer service and report it. "The more people who report this bug, the sooner it will be fixed."
Could the glitch affect sellers' Top Rated Seller status? Wrote one seller, "When I go to My eBay, it says "You should update 5 listings to meet the service requirements for Top Rated Seller" - but all the listings were 100% compliant when I listed them."
Right: How shipping information is supposed to look on eBay listings.
Update: See Monday's EcommerceBytes Newsflash for latest developments.