|Wed July 4 2012 10:39:15|
eBay Rattles Sellers with Unannounced Shipping-Label Changes
By: Ina Steiner
When eBay sellers printed out shipping labels beginning late last week, they were surprised to see a very different looking format. Some were concerned they might encounter problems at their local post office when dropping off their packages with the new label.
eBay made changes to the format of shipping labels without giving notice to sellers who purchase online postage through eBay's system. "There is a lot of confusion amongst eBay sellers as this change started appearing with no notice and no explanation," explained an EcommerceBytes reader. "There is also an inconsistency - the system appears to be switching back and forth from the old format to the new format for the last couple of days."
The reader, a Top Rated Seller, provided the following image of the new shipping label (we've obscured the seller and buyer information).
He described how the new label is different from the old one:
- Font size for addressee is smaller as is the return address.
- The class of mail letter designation now prints in an outline instead of a solid block letter. This will save ink/toner.
- The term "Delivery Confirmation Number" Has been replaced with "USPS Tracking number."
- Barcode is smaller and the "tracking number" underneath the barcode is smaller too.
- The detail at the bottom of the label is blank where it used to print "Electronic Rate Approved # XXXXXXXX."
- eBay and PayPal logos appear slightly larger.
Some sellers report they are having problems printing the new labels on certain printers.
"Sellers were promised advance notice of policy and system changes yet somehow not only was there no advance announcement, there is no information period," wrote a seller on the eBay discussion boards.
Some sellers like the new label because it uses less ink, others complain they are too big for the size of their packages.
Let us know what you think!