|Tue Apr 17 2012 21:16:09|
eBay Could Reconsider What Tracking Means for TRS
By: Ina Steiner
Did eBay realize how many of its Top Rated Sellers would be impacted by new requirements that they upload tracking on the majority of orders in order to maintain their TRS status? While some sellers are unaffected, those who sell items that can fit in a simple envelope and be mailed with a 45-cent stamp say they are unable to comply, and will lose the 20% discount on fees they had been receiving.
Sellers of stamps, postcards, decals and other small items face higher costs and have urged eBay to reconsider the new policy.
A source has told us that eBay may be in the process of testing to see if an IMB (Intelligent Mail Barcode - not to be confused with the IMpb Intelligent Mail PACKAGE barcode) can count as a tracking number for the purposes of its new TRS requirement.
The IMB is the barcode used on First Class Mail letters and flats and looks quite different from an IMpb. While it does not provide proof of delivery like Delivery Confirmation, the IMB does provide some tracking information and would show eBay that the seller sent the item. Sellers would have to use online postage in order to be generate the barcode information.
During its Town Hall meeting after announcing the policy as part of the 2012 Seller Spring Update, three separate sellers said they might be forced off of eBay once the new policies take effect. And it's not clear that buyers want to pay a lot more money for tracking on what used to cost just 45 cents.
TRS sellers will also have to include 1-day handling and a 14-day or longer return policy with a money-back option in order to qualify for the greatest average boost in Best Match and 20% final value fee discount.
Would it make sense for eBay to allow IMB to count as "tracking" for purposes of its new TRS policy, and would it matter to you?