Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Apr 4 2012 09:27:36

eBay Puts Sellers on Alert over Spring Update Policy Changes

By: Ina Steiner

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eBay is sending various emails to sellers reminding them about how its Spring Update will affect their listings, including one email about its new Top Rated Seller requirements, and another about its modified Duplicate Listing policy affecting auctions.

One seller, who wished to remain anonymous, said he received the following email from eBay:

"We recently notified you about changes to the Duplicate Listing policy that was announced in the recent Spring Seller Update. According to the Duplicate Listing policy which ensures sellers don't list in a way that clutters the buying experience and hurts the overall marketplace, sellers should not list duplicate Auction-style listings. If you have duplicate Auction-style listings, we may remove them at our discretion. Only inventory that lends itself to the auction format-such as hard-to-find or high-demand inventory and sells at nearly 100% of the time should be listed as duplicates.

Please be reminded that these updates to the policy replace the 30% sell-through rate requirement we communicated earlier. If you create too many listings that don't sell nearly 100% of the time, it may result in removal or reduced visibility of your listings. Be sure to review your duplicate Auction-style listings now to ensure they follow these new guidelines. Continued violation of the policy may result in being subject to a range of actions, including limits to your buying and selling privileges and suspension of your account.

Have a great day and thank you for selling on eBay,
eBay Selling Team"

The seller who received the auction notice from eBay asked, "So this is actually changing the policy removing the 30% rule?"

eBay rolls out major Updates impacting sellers 2 - 3 times a year, and sellers often find it difficult to keep up with all of the changes. The duplicate policy changes seems particularly confusing ("Now for identical items, Auction-style listings with the Buy It Now option will be considered duplicates to Fixed Price listings or to other Auction-style listings with the Buy It Now option. Also, sellers shouldn’t list duplicate Auction-style listings as eBay may remove, block, or reduce the visibility of duplicates that don’t sell nearly 100% of the time.")

As noted in today's EcommerceBytes Newsflash, eBay also sent emails to Top Rated Sellers (TRS) explaining how they would be affected by the changes to new TRS requirements. One email sent to a Top Rated Seller stated, "You already upload tracking information, so you're on track to keep your Top-rated status.To maintain your discounts, add the combination of 1-day handling and a minimum 14-day return window with a money-back refund option to as many of your listings as possible."

Are you receiving customized notices from eBay, and how are you coping with the Spring changes?




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Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: 16mmfilmseller This user has validated their user name.

Wed Apr 4 10:40:40 2012

I got a few of these emails - my intentions:
1) To stick with 5 day handling (I try to get stuff out long before that, but I need the flexibility) and therefor lose the 20% discount
2) To change from 7 day returns to "no returns" and leave my own return policy spelled out in the listing (I'll still accept returns, but I wont be forced to use ebay's requirements)
3) Switch from UPS Daily (discounted) rates to UPS Retail for shipping charges to make up some of the 20% discount.
4) Add a handling charge to all of my listings.

Since I wont have the 20% discount, I don't need to care so much about DSRs to keep the TRS badge.. In my area, everyone is selling one of a kind items, so people don't use best-match - it's meaningless. So the only benefit to TRS was the 20% discount....

Somehow I don't think this is what ebay wants me to do...

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: JustTheFacts This user has validated their user name.

Wed Apr 4 11:21:54 2012

The problem with the tracking requirement is that it is NOT accurate.

I USED to use ebay shipping /labels 100% of the time and when ebay first roled out this info box it showed me at like 85%.  That seems IMPOSSIBLE seeing that it adds the tracking automatically when using ebay.  I do not use them now but I do still add the tracking but of course it is still NOT showing the accurate percentage.

My guess is WHY ebay is now requiring the tracking info is because one of their next changes is going to be that we MUST use ebay shipping.  Of course this is becuase ebay makes MONEY from EVERY shipping label printed through them.

However, if we do not have 1 day handling and a 14 day return we do not get the discount nor the 5 stars so there is no incentive to add the tracking within a day either (although I do).

The FACT is, ebay has TAKEN AWAY any ral incentives for sellers to jump through hoops anymore.  So I guess in a way, by makingthe carrot so hard to obtain they did us all a favor and removed a LOT of stress.  Granted they still have made ebay a THIEFS PARIDISE but sellers nolonger have a reason to give "free shipping, add tracking unless thre is an issue nor work 24/7.
As e have all said, 98% of buyers pay NO attention to the TSR badge and 99% pay NO attention to the DRS unless they are really bad.

Most people look at feedback and even take it with a grain of salt, unless of coruse it too is really bad.

ebay REFUSES to understand that MOST of their buyers are actualy SELLERS and because sellers know how ROTTEN and BIASED the TRS,FB and DSRS are, they are pretty much IGNORED!  Therefore leaving them pretty WORTHLESS and ebay with a BIG BLACK EYE for putting so much PUNISHMENT behind them on sellers.

Bottom line is, ebay is cutting off their nose to spite their face.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Wed Apr 4 11:29:58 2012

I have very few returns.  A 14 day return policy is no big deal.  I feel sooo sorry for the people losing their TRS status that shipped items with a single first class stamp.  It doesn't affect me but this, by far, is ebay's most digusting money grab to date. This is HUGE $$ for them.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: BetterThingsToDo This user has validated their user name.

Wed Apr 4 11:58:25 2012

We have finished changing over 10,000 listings to no returns and 3 day shipping. Raised all our prices by 3% at the same time.

Hey Fleecebay " GO SUCK A PICKLE, WE DON'T EAT CARROTS " Carrots are for guinea pigs.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: ebay refugee camp This user has validated their user name.

Wed Apr 4 13:41:05 2012

I did receive the email, since I sell custom items that our made after the sale and our labor intensive to produce this causes a great deal of stree and trouble for me but ebay does not care. This is being done purposely to get all sellers who cannot throw their item in a box or dropship through gsi commerce the same day to leave ebay. This is against the law to make something so burdensome and so restricted so you will quit using a product and or service. I intend to find a attorney , this is horrible  

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: ebay refugee camp This user has validated their user name.

Wed Apr 4 13:47:24 2012

I also intend to promote my items elsewhere at a far more rapid pace than what I have been doing. There is no excuse in any company treating their users the way ebay is doing, this is greed plan and simple, devising a plan so bazaar to manipulate a stock price, that is a house of cards is also against the law in the end it will bite them in the rear end. We are not all stupid idiots they manipulate the press, they manipulate a company to give them a customer service online retailer? ethics award, and they manipulate the same stock market blog to give them a glowing review. Funny how you can throw money at corrupt individuals just like ebay and they will do whatever ebay wants.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: Al G

Wed Apr 4 15:05:40 2012

Here is the full blub I got.

I'll be non-TRS by June & just will have to factor in higher shipping/handling. Ebay will still get their cut - gotta keep handing out those $12,000,000 bonuses & golden parachutes.

We're writing to remind you of the recently announced 2012 Spring Seller Update, which began launching this week. These updates will help keep the growing ranks of online shoppers coming your way, help get your listings in front of the right buyers, protect your track record and boost your efficiency.

Free pictures coming in July

Starting July 2, on top of listing up to 50 items Auction-style FREE each month, you'll get FREE pictures for all your listings--up to 12 pictures per listing, both Auction-style and Fixed Price!

Top-rated seller updates reward listings with services buyers expect

Updates are coming to the eBay Top-rated seller program to keep it in step with evolving ecommerce standards.

   Starting in June, Top-rated sellers will need to have tracking information uploaded to eBay within their stated handling time on 90% or more of their transactions with US buyers.
   As of June 1, the 20% final value fee discount and greatest on average boost in Best Match will go to those listings from Top-rated sellers that include 1-day handling and a minimum 14-day return window with a money-back refund option.
   Listings without these two services will still have the Top-rated seller badge and some boost in Best Match but will not earn the discounts or the highest average boost in Best Match but will not earn the discounts or the highest average boost in Best Match. Since these updates were announced, many sellers have added these services and are already seeing the benefits!

Based on a March 20 evaluation, you'll need to take a few steps to keep your Top-rated discounts and benefits in June:

   Upload tracking information to meet the 90% mark. Start doing this ASAP, as eBay starts counting toward the new requirement on May 1. The easiest way to upload tracking is to use eBay Labels, as this information is uploaded automatically. And you can now get FREE Delivery Confirmation™ for many USPS® services—including First-Class Package service for parcels—when you purchase postage online. You can automatically upload tracking information to My eBay with a range of other tools and postage vendors as well— learn more.
   Update any 3-day or 7-day returns in your current listings and any new listings to 14-days or longer with a money-back refund option.
   Add a 1-day handling time to as many of your listings as possible.

And remember, as an added reward, you're now getting a bonus 5% discount off your final value fees—along with your current 20% discount—for all your listings with 1-day handling and 14-day or longer returns with a money-back option. Be sure to update your listings now to take full advantage of this discount! For personalized advice and tips on how to integrate these services, you can schedule a FREE consultation with the eBay Seller Outreach Team.

Safeguards for your hard-earned performance record

New seller protections help ensure your performance record is an accurate reflection of your great service:

   New automatic 5-star Detailed Seller Rating (DSR) for Communication protects sellers from getting low DSRs when there was no communication at all. Starting in April, you'll get an automatic 5-star Communication DSR when you specify same-day or 1-day handling, upload tracking information by the end of the next business day, and no communication was needed between you and the buyer. Of course, friendly, prompt and informative communication is always important, so on transactions where buyer and seller communications do occur, the Communication DSR will be rated by the buyer.

   Feedback left for a transaction where the buyer had an unpaid item recorded will be automatically removed.

   Earlier this year, eBay started displaying an automatic message on the View Item page to buyers outside the US regarding customs-related delays and customs duties. Because of this, any Feedback from international buyers that only references customs issues will qualify for Feedback removal.

Updates to boost your efficiency and profitability

   Manage your business policies from one location. Opt in to a new way to create and manage custom payment, shipping, and return policies and apply them to listings quickly and easily.

   Streamline returns: An optional new way to manage returns virtually automates the process according to the terms you specify. Your buyer simply clicks a link in My eBay to print a pre-paid shipping label. When you get the item back, simply click a button to issue the refund. Your final value fees are automatically refunded.

   USPS® First-Class Package service reclassified from Expedited to Standard. Take advantage of FREE Delivery Confirmation™, included with this service, while setting the right delivery expectations for your buyers.

   A message on the View Item page alerts buyers to the possibility of extended delivery time for items with longer than 3-day handling.

   New eBay Photo Center. The NEW eBay Photo Center offers tips on how to snap even better pictures. The more quality pictures you include in your listings, the easier it is for buyers to find and buy your items!

   Note: When taking pictures, be sure that they adhere to our new picture requirements, outlined below.

   New requirements for pictures. Starting this fall, all new listings and relistings will be required to have at least one picture, and all photos must be at least 500 pixels on the longest side and cannot have added borders or text (watermarks okay).

   Best Match using more information to get your listings in front of the right buyers. eBay's default sort order will begin looking at more information—including information in your item description—to evaluate items for ranking. Item Specifics, product codes like UPCs and ISBNs, brand, part numbers, and other descriptors will be increasingly important.

   Removing more duplicate listings. Now for identical items, Auction-style listings with the Buy It Now option will be considered duplicates to Fixed Price listings or to other Auction-style listings with the Buy It Now option. Also, sellers shouldn’t list duplicate Auction-style listings as eBay may remove, block, or reduce the visibility of duplicates that don’t sell nearly 100% of the time. If you’re unsure of how your items will sell, create one listing at a time. Learn more.

Category and other updates

Category and Item Specific updates:As always, changes to categories and item specifics are included with the rest of seller updates. Find out if your listings are affected.

   Clothing, Shoes & Accessories
   Coins
   Computers & Networking
   Consumer Electronics
   eBay Motors
   Home & Garden
   Toys
   Jewelry & Watches (Category adjustments in Watches only)

Get details on the 2012 Spring Seller Update and use the Seller Checklist to stay on top of important dates. Update your listings quickly and efficiently with bulk editing tools.

As always, thank you for selling on eBay.

Sincerely,
Michael Jones
Vice President,
Merchant Development

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: Anonymous Annie

Wed Apr 4 16:13:29 2012

If, as JustTheFacts predicts, we sellers are forced to use eBay's shipping labels... then I'll definitely be moving on. ~ All eBay orders that I receive are processed through my site's shopping cart... which helps to consolidate inventory and to automate all the other steps needed to print shipping labels.

Any requirement to use only eBay shipping labels would disrupt my streamlined routine. Selling on eBay is *already* a hassle, and a change like that would make it not worth my effort at all!

As ''16MM'' points out, it's not very practical to box myself in to a 1-day shipping time. Even though I *am* able to ship within 24 hours for about 99% of my orders, there are some times that I need the flexibility of shipping on the 2nd day.

Although eBay is claiming that sellers need to hit-the-mark on the handling time just ninety-five* percent of the time (* maybe it's 90%) and therefore eBay would (theoretically) not punish me for missing the mark... I have ABSOLUTELY NO DOUBTS that the typical eBay buyer would be more than happy to punish me on eBay's behalf.

Whatever happened to the Uncle-Griff philosophy of ''under-promising'' and ''over-delivering''?? Supposedly, by doing this, the buyers package is likely to arrive BEFORE the stated 3-day handling period has expired... and they will be SO DELIGHTED with the speedy service that they'll shower the seller with high praise and perfect DSR scores.

Yeah, right. It's an imperfect philosophy... especially because it relies on buyers who actually care enough to follow-up on feedback and DSR's. But, the truth is that buyers who are perfectly happy really have no reason to make the effort to follow-up with feedback and DSR's.

On the other hand, you can rest assured that an unhappy buyer (or those with unreasonably and unrealistically high expectations) will waste no time at all in expressing their disappointment in the form of negative/neutral feedback and low DSR scores.

So, with that in mind... I still follow Griff's ''under-promise/over-deliver'' philosophy. But *NOT* because I expect to receive any praise and rewards... but instead, in the hopes that I will AVOID RETRIBUTION from a certain class of buyers.

I must look at the whole ''risk-vs-reward'' aspect of promising one-day handling. ~ The reward will be that I qualify for the full 20% discount on FVF's. The full 20% discount amounts to about 15-cents per sale (for my low-valued items) ... take away 5%... and I've only lost 4-cents from the overall discount.

All things considered, losing a 4-cents discount is preferable to the extra work and RISK one takes in trying to get that paltry amount.

eBay... that's an AWFULLY SMALL carrot you're dangling in front of me. I'm not biting.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: used2luv2sell This user has validated their user name.

Wed Apr 4 17:34:27 2012

As long as Communist China loving Ebay allows their uneducated buyers to leave DSR numbers for sellers with no oversight, sellers have only one way to go and that's down.  

These marks stay on your record for a year if you aren't a TRS and it's becoming much easier to ''earn'' a set of these with buyers demands being met by a welcoming Ebay management.

Last week two sellers I know who hadn't been hit, both received a set of 4 - 1's from buyers.  This week one of them received a 2nd set and lost her TRS rating.  

All based on the OPINIONS of uneducated buyers who don't read item descriptions, much less read how feedback works.  Then there are the ''good'' buyers who leave the words ''5 stars'' in the feedback comment and don't bother actually leaving the 5 stars.  Ahhhhhhh

So frustrating....but this is what affects the seller in such drastic ways because next they hold your funds in Paypal. That's where I am right now and living with it.

Then I understand they put limits on how much you can sell, and then they could oust you.

I don't feel like I'm living in a free country when I'm dealing with Ebay in the way they limit my words and actions.  

Someone is on one big power trip, bet your momma is proud of you!

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: Nan
Web Site

Wed Apr 4 19:10:55 2012

>>> ... and how are you coping with the Spring changes?

I made a conscious decision at the beginning of this year to stop jumping through eBay's schizophrenic  hoops, and just go about my business the way I see fit.  My stress level has dropped considerably.

1) I've ended free shipping on two of my lines, and began charging a fair shipping cost.  Actually, my sales have _increased_ since charging shipping.   I have a feeling my customers have more confidence that the item will be packed well if they pay for it - go figure.  It's working well, and I may go ahead and charge actual shipping on my other product lines as well.

2) I continue to offer a 14-30 day return policy, as before.

3) I continue to ship next business day, and supply tracking on all orders, as before.

4) Since my rural Post Office was in danger of shutting down, I have stopped buying postage online and buy it retail at my post office instead.  My postmaster is very happy to see me when I come in with a load!

5) I opened another seller ID at Etsy (for vintage), and moved one of my lines over there.  So far, sales are comparable with eBay, and fees are lower.  Result: profit is higher.

6) I stopped insisting on Priority shipping for international orders (for the tracking requirement) and now offer First-Class.  Sales have increased and, oddly, I have _not_ had a horde of international buyers claiming that they did not receive their item!  If one package gets lost, the increased sales more than make up for it.

Wow, imagine that.  I made my own rules and am doing fine.  Even better!    

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: Rexford

Wed Apr 4 21:50:14 2012

Everyone goose step now! The great and powerful eBay have spoken

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: blaumann This user has validated their user name.

Thu Apr 5 00:02:19 2012

Ebay just does more and more truly insane stuff. They truly want to drive away all the small sellers. The partial refund deal, charging FVF on shipping, all of it. I don't know if i will do well raising my prices to make up for my 20% going. Ebay management is truly insane.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: pennyrub This user has validated their user name.

Thu Apr 5 00:24:44 2012

This is what I received and it makes no sense:

Thanks for being a great seller! As part of our ongoing support for sellers, based on our policies, we took the following action in March to protect your hard-earned seller performance status. For transactions occurring between Mar 01, 2011 and Feb 29, 2012, we have:

Removed eBay Buyer Protection cases*: 7

Unfortunately, we can't give specific details about these removals for confidentiality reasons.

Although we will not be able to adjust your performance status in every instance, in these particular situations we know it's appropriate. You don't have to do anything else to receive this protection

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: comet This user has validated their user name.

Thu Apr 5 00:41:35 2012

I ship items over seas ALL THE TIME and have NEVER had a buyer claim that an item did not arrive---or was "damaged".  

Domestically---Sheesh.

I have shipped to FPO and APO (which can end up world wide, to Israel,  pretty much all of Europe,  Russia, Japan, Brazil, Australia all the time,  New Zealand,  Tasmania,  and even Mongolia.

The only place I post that I will NOT ship to is Korea.  Not because I don't like Korea but I have had several odd bidding "issues" with Korean buyers and never completed a sale for there---so I just decided Nope Not gonna do it!

That said---I will lose my TRS status---which ebay lost NO TIME in gloating over---in June as I am NOT going to be altering my NO RETURNS policy.  

A lot of what I sell is used high end sportswear and I do not want to "rent" it for some ones rock climbing adventure vacation or get something back used and abused or even washed and dried in some funky smelling detergent---we have three asthma people here to worry about!

I have NEVER used ebay postage and am NOT planning on starting.  My Del Confirms are uploaded promptly.  One thing I have noticed is:

If you use the PRINT SHIPPING LABEL tab to check the address it will RECORD that you in fact PRINTED a shipping label and up-load this to ebay.  Why it does this---I dunno.  But odd nonetheless.  For one domestic item that I did have go astray in the mail it also registered that I had used this to print the Del Confirm.  I of course had NOT.  

Soooo---I am gonna see how this plays out as the "loss" to me will be miniscule and the gain of actually SELLING something on ebay is a good thing.  I have not found any other site to sell this sort of stuff but the moment I DO---I am outta here!

And to punish ME for buyers who REFUSE to leave feedback---out of the past 20 items I have sold to a fairly select group of "special interest" buyers---NONE of them has left feedback.  Some were overseas,  some were old hands at ebay,  some were newbies.  No Feedback.  NONE.  And they had to search out my item---not common at all.  Useful to only a fairly small number of people who don't know this item exists;  didn't know they wanted it;  and then decided they wanted it a LOT.  

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: Ming the Merciless

Thu Apr 5 02:02:39 2012

More job justification crapola.

Each day seems to bring forth another illustration of middle management's inability to make sound decisions unless their long term is to destroy the marketplace through sheer incompetence, ignorance, and general meanness.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: cayenna This user has validated their user name.

Thu Apr 5 03:14:24 2012

Regarding the update re 5 star feedback and no communication, why on earth would eBay have a buyer rate communication if eBay is encouraging not to have communication. They should just remove communication from being judged then. I personally think a customer will think I am a terrible seller if I do not thank them for their purchase... That's part of being a top rated seller.
It is depressing seeing eBay being torn down and our good business practices being torn down with it. So now I am supposed to also sacrifice my repuation too that I have worked hard to build, not just give them all of my earnings, and the buyers the refunds... I see no support for the seller at all. And someone on a blog post asked where are all if the Atty's etc? Why don't we hear from them? We need some advice is this even legal re the refund issue?
Everything these days that eBay's doing doesn't make sense, is very unprofessional, offensive, abusive, confusing, more work and takes up even more time than I have which also takes away from my making an income. Why hasn't anyone come up with a similar platform to sell on without all of this abuse?

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: frustrated This user has validated their user name.

Thu Apr 5 06:58:42 2012

Okay

WHAT 30% rule??

There is NO ITEM on ebay that sells thourgh 30% of the time.

Matter of fact, out of 500 + auction listings, I think we sold about 11 last month.

Again, what 30% rule?

How about instead, we make a rule that ebay has to give us a free listing (re-listing) when we list it 20 times and it DOESN'T sell through?

@comet, boy are you LUCKY, we have packages lost going to CHINA especially all the time. Nothing we can do about it.

And NO FEEDBACK = GOOD FEEDBACK.

It's the percentage of BAD feedback that counts against you. So if it's not there, it doesn't count as anything.

I would eliminate the "please leave feedback" letter, but I am not allowed to anymore.

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: Anonymous Annie

Thu Apr 5 15:46:47 2012

-- ''It's the percentage of BAD feedback that counts against you. So if it's not there, it doesn't count as anything.''

Hmmm. I've seen others say this before, and it's something that has often puzzled me.

MY QUESTION: Are punishments for negative feedback based on the percentage of negatives when taken as a percentage of ALL transactions?

Or... is it based on the total number of feedbacks that a seller has received?

To illustrate, I'll use exaggerated numbers:

Assume a seller has completed 100 transactions and has received 2 feedback total (one positive, and one negative).

Does this seller have a 50% feedback score? Or does this seller have a 99% feedback score?

Shouldn't we assume that the buyers who left no feedback were perfectly happy with their purchase? (They saw it, they bought it, they received it, they went on with their lives.)

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

by: Tiffee Jasso This user has validated their user name.

Thu Apr 5 19:01:14 2012

I am putting my Location, which Ebay moved to shipping and is hidden from Buyer's view and my own Return Policy in my ads. I will not meet the new requirements and am not going to even try, but then, I doubt most sellers will be able to meet all requirements on a continuous basis.  

Perminate Link for eBay Puts Sellers on Alert over Spring Update Policy Changes   eBay Puts Sellers on Alert over Spring Update Policy Changes

This user has validated their user name. by: TrentDep

Thu Apr 5 20:37:12 2012

@Annie

Good point - sadly, it would indeed be a 50% score.

Your idea that no feedback should be counted as good ( for the purpose of averaging feedback scores ) follows the new ~ No communication is good ~ policy, and makes a lot of sense...

I say we go ahead and make feedback and DSRs even less meaningful than they are now:  Auto positive feedback ( glowingly so! ) and 5 stars across the board for every transaction that doesn't receive feedback after a specific time...

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