Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Feb 29 2012 17:18:43

eBay Clarifies Photo Standards Policy - Good News?

By: Ina Steiner

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On Tuesday, eBay announced it would provide free image-hosting for sellers, but would impose new photo standards as part of its first Seller Release of 2012. One provision of the policy is, "Borders around pictures, and text added to pictures, will no longer be allowed. Watermarks for attribution purposes only will continue to be allowed."

There's been a bit of confusion as to whether the new requirements apply to all photos, or only to photos hosted by eBay. (Sellers can continue to host their own images.)

Senior Manager of Community & Development for eBay Marketplaces Jim (Griff) Griffith addressed the policy in a podcast interview with EcommerceBytes, and after the interview, he provided further clarification for sellers:

"The answer it turns out is perhaps a little more complicated than what is posted in the update. Self hosted images inside a description are not covered by the policy with regards to image size, borders, text, etc. But, a self hosted image that is used as a thumbnail for eBay search and category pages must be in compliance."

This makes a world of difference to sellers - if they don't want to change hundreds or thousands of photos to conform to the new requirements, they can continue to host their own images, and make changes only to the photos that will be used as an eBay thumbnail.

Griff also clarified the use of a domain name in a watermarked image: "A domain name cannot be used as a watermark, in eBay or self hosted images. So eCommerceBytes.com as a watermark would not be allowed. eCommercebytes without the .com would."

You can find eBay's Seller Release announcement on the eBay Announcement Board, let us know what you think!




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Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

This user has validated their user name. by: Ric

Wed Feb 29 18:33:01 2012

It is no wonder that sellers end up so confused when these policy and system changes are announced. eBay is always in such a rush to announce pending changes that they regularly release partial details, incomplete specifics or just plain incorrect information.

They also send out emails which are equally vague and do not fully disclose relevant specifics which sellers need in order to construct plans to survive in the ever changing eBay environment.

It may be too much to expect, but sellers would be much better served if only management would pull their heads our of their collective arses, and disclose all relevant details up front in a single announcement, as well as disclose accurate, full and complete details in emails.

Announcing vague, ambiguous, incomplete or unfinished forward looking changes that have only been roughed out should not be done as part of a seller release, shows the casual disregard which eBay consistently treats their sellers.

The seller release should be limited to policy and system changes that have been fully vetted, are complete in every detail and are ready for implementation based on the schedule presented, not some half baked vague concepts which require clarification and correction and which cause so much seller angst and consternation.

This is a multi billion dollar corporation, administered by executives which receive multi million dollar compensation packages. These announcements come out as if they were constructed at the last minute by a bunch of grade school business students.  A company handling this much revenue and awarding compensation packages on the scale that eBay does can and must do a better job of planning, announcing and implementing policy and system changes.

Perhaps it too much to ask that the company conducts itself in a professional manner which justifies the excessive multi million dollar compensation packages  which are lavished upon the 1% that lead this company.



Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: andanotherthing This user has validated their user name.

Wed Feb 29 18:46:51 2012

This blog should actually be entitled "Call for eBay to adopt professional service standards".

Time and again we have this problem.  In management in a large and complicated company, any new policy issued was proof read  a number of times to ensure consistency and readability.  It was also tested out on a selected number of staff at all levels to ensure that the policy worked in practice, and any queries ironed out.  This might mean that there has to be built in a certain period for quality checks but that is as it should be.  A company as large and as complicated as eBay should have all this off pat.  There is no excuse for sloppiness in business at this level.

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: bb6 This user has validated their user name.

Wed Feb 29 20:22:46 2012

Does anyone really use a different picture in the description as the thumbnail? I can understand if you have multiple pictures, but if you have 1 per item I would think that they would be the same. So this new info doesn't seem to help me. I'm still going to have to update, rewatermark and reload over 2000+ pics. I'm not happy at all. Honestly I don't have the extra time to do it right now. And I don't know if anyone else noticed but Ebay's system is a little slow when it comes to using the revise item.  

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: blaumann This user has validated their user name.

Thu Mar 1 00:18:21 2012

I see auctions all the time where sellers offer to accept checks. This was banned long ago. EBAY makes these demands and then is very poor at enforcing them. i once had an auction with the word cash that was a name of a race car. ebay would not let me list the auction with that word. All sorts of violations do get by. Are we to believe ebay will enforce all of these new draconian rules consistently?

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: comet This user has validated their user name.

Thu Mar 1 11:22:28 2012

It almost seems like there is a bunch of Frat Boys sitting around the keg late at night and some Clark Kent type rushes into the room and says:

Oh NO!  Did you guys FORGET that we needed a SPRING RELEASE package AGAIN??????

And this was what we got.

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: KEEPING A CLOSE EYE ON THEM ALL! This user has validated their user name.
Web Site

Sun Mar 4 06:35:05 2012

Re: Comet

Frankly I think that's an Insult to the Frat boys! L.O.L.!

I don't recall ever being SO wasted or drunk in my entire life and time on this planet that I'd come up with the idiotic things that ebay company does, last minute or not, right? :-)

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

This user has validated their user name. by: Al G

Sun Mar 4 08:38:33 2012

@bb6

Lots of us use multiple images in the collectible categories to flesh out the item being offered for sale.

In addition, I for one, use ''circles and arrows'' (sorry Arlo) on the image along with text to show flaws, points of interest, etc.

Obviously, this approach informs (eBays!) buyer that MY item has these attributes and so they are as best informed as possible when they decide to bid/purchase the item.

Now, eBay's grand poobahs are in their chaotic mode with incomplete logic and thoughts. Naturally, they don't tell you the REAL reasons that these policies are being implemented, but I think most of us can surmise.

Even on Amazon, I can add text to MY (Amazon's choice of words) images which are uploaded to their hosting system - and they are attributed to me as well.

Bunch of anal retentive (I'd like to say r-e-t-a-r-d-s, but it isn't politically correct) idiots.

We will all be whistling past the graveyard on this one for awhile.

@ KEEPING.....
It's only the ''straights'' or the meth-heads who bollix up things that badly. The souses generally are too busy with the hangover and the stoners just can't get past the vending machine down the hall.

Ahh, may you live in interesting times.....

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: GoingBroke This user has validated their user name.
Web Site

Sun Mar 4 20:48:13 2012

Years ago photos were free on eBay. Then they charged us for them so we had to remove tons of photos--NOW!! they are giving up FREE PHOTOS AGAIN..Yep, and after we get them all up they will change the policy AGAIN and we will have to spend hours removing them. Not going to happen here. I've learned over the years that EVERYTIME they say they are giving us something it either cost us in money or time. So for extra FREE Photos..I say NO THANKS!!!

Perminate Link for eBay Clarifies Photo Standards Policy - Good News?   eBay Clarifies Photo Standards Policy - Good News?

by: JustTheFacts This user has validated their user name.

Thu Mar 22 01:48:31 2012

I listened to the interview with Ina and the very FIRST question asked was SPUN and NOT answered.

The rest just went down hill from there.

The communication question from Ina was good but the "answers" were clearly just MORE SPIN.

ebay knows good and well that buyers do NOT actually READ the descriptions so to put even MORE burdens on the sellers and OFF of the buyers is what ebay does best.

I cannot count the number of emails I get from buyers asking questions that are in the FIRST paragraph of the description such as SIZE and or QUANTITY.

They again SPUN the Feedback EXTORTION question to just an "UNPAID ITEM" issue.  

ebay acts as if they have done sellers a "favor" by dealing with feedback for DEAD BEAT buyers who should NEVER have been able to leave feedback in the first place when they never paid for an item.
Even if they feel forced to pay via a strike warning only makes the DEADBEAT that much angrier at the seller and sets the seller up for a almost SURE negative and low ratings.
This was an EBAY created issue in the first place and should have been dealt with YEARS ago.

So to act as if ebay is "protecting sellers" from a FLAWED system THEY ceated, just shows ebays own LACK of reality.

How can you rate a transaction that NEVER TOOK PLACE.  Or in the eyes of the LAW, how can a "buyer" give a negative review or negtivally impact a merchant for a contract the "buyer" BREACHED.

In order to prove extortion ebay still requires BLATANT extortion which most buyers know to avoid so that they stay below ebays radar but it does not change the fact that the buyer is being EXTORTED!



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