Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Feb 19 2012 17:25:52

Sellers Choice Awards - Rating Online Payment Services

By: Ina Steiner

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It's time for the second annual Sellers Choice Awards in the Online Payments category. We recently conducted the Sellers Choice Awards in the Marketplaces category, and for online payments, we're making a change in how we do the polling process.

We will send invitations exclusively to subscribers of the EcommerceBytes Newsflash newsletter. You must be subscribed to the Newsflash newsletter in order to receive an invitation to participate in Sellers Choice and rate the online payment services.

Included in the Sellers Choice Awards for 2012 are the following online payment services:

Amazon Payments
Dwolla
Google Wallet
PayMate
PayPal
ProPay
Skrill (Moneybookers)
Square

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When should you expect to receive an invitation to the Sellers Choice Awards?
We'll be sending the invitations on Wednesday to all subscribers of the EcommerceBytes Newsflash newsletter. We look forward to seeing how you rate them!




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Readers Comments

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: BetterThingsToDo This user has validated their user name.

Sun Feb 19 18:15:22 2012

Isn't this just a controlled way of controlling the vote. Kind of padding the score.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Anonymous Annie

Sun Feb 19 20:11:52 2012

Thanks, Ina! I think that limiting this to AB subscribers is a great idea!

Of course there will be people who will be accusing you of ''padding the score''... I believe you can safely ignore those types of cheap shots.

This is, after all, a survey & poll of the most active and involved eCommerceBytes readers. And those are the ones who are most likely to have already subscribed to your newsletter.

Indeed your approach *does* limit who can participate... but that's an entirely appropriate way to get the most reliable results. The ones who complain the loudest are likely the ones who are disappointed that the ability to participate online-ballot-stuffing has been reigned-in.

The fact is... your polls are much more than an online ''competition''. The poll results shouldn't be used the same way that political junkies use the skewed results of CNN.com polls (almost always ballot-stuffed) to taunt their adversaries and ''gloat'' over such hollow (and meaningless) ''victories''.

Instead, by taking this small step to insure the integrity of an opinion poll, you're helping to make sure the end results do not become an empty ''cheering competition'' and the results (and your expert analysis of them) will be a useful tool for those who are trying to evaluate and decide on which service to use.

Or... when deciding which service to AVOID... the knife cuts both ways.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Philip Cohen
Web Site

Sun Feb 19 21:26:48 2012

I hope that the responses to this poll will be broken down by whether or not respondents are principally buyers or sellers because, for instance, as a buyer I have never had a problem with PreyPal but still I know roughly how this clunky operation works and if I was a seller I would not, without eBay’s gun at my head, touch PreyPal with a forty foot pole.

Maybe you could allow other than EB subscribers to contribute but keep those results separate.

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Philip Cohen

Sun Feb 19 21:30:05 2012

The other question is, will AB be deluged with subsciptions in the next couple of days, and if so, such subscribers should not be included in the poll of subscribers.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Anonymous Annie

Sun Feb 19 21:32:22 2012

Re: Philip's comment about buyer/sellers

YES, please! Excellent idea! ~ Back when I was still willing to use PP, I also never experienced any issues.

Breaking it down to include the specific opinions of buyers would be interesting.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Philip Cohen
Web Site

Mon Feb 20 00:47:51 2012

Let’s face it, on the whole there will be many more happy PreyPal users who are “buyers only” than there will be possibly unhappy “PayPal merchants”.

And undoubtedly the diamond sellers would all be “happy” with PreyPal because they simply would not get, nor would they tolerate receiving, the same treatment that PreyPal doles out to others of lesser standing.

Invariably, it is the non-diamond merchants that will be bearing the brunt of the clunky PreyPal’s unscrupulousness and utter lack of professionalism.

Then, if only AB current subscribers are eligible to vote maybe there will be very few “buyers only” like me.

Maybe each respondent should be invited to optionally vote twice, once as a buyer and once as a seller, because that buyer/seller status surely is a material factor to any result.

Anyway, once Visa’s V.me is up and running the result will be moot as V.me will bury those services that are simply parasitic middlemen, particularly the likes of the fraud-enabling PreyPal (at least amongst off-eBay professional sellers).

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Anonymous Annie

Mon Feb 20 00:52:09 2012

"Maybe each respondent should be invited to optionally vote twice..."

Hmmm... I think that could be confusing. (As well as raise cries of "vote rigging" and "voter fraud".)

But on the other hand, I think you're on to something. Instead of polling-twice, Ina could ask the question twice (once pertaining to buyer experience, once focusing on seller experience) and keep it all within the same poll.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: Red Ink Diary This user has validated their user name.

Mon Feb 20 14:26:48 2012

Very good point Philip. I have no problem with PayPal as a buyer. As a seller it is the stuff of nightmares hiding in the closet, waiting

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Philip Cohen
Web Site

Mon Feb 20 17:47:24 2012

All I can say is that having previously had a credit card merchant account with a real bank for some eight years, I had only one attempted chargeback, on an international transaction; I contested it and I won. And because of the amount of paper work I supplied to refute a false statutory declaration made by the buyer I know that the mediator did a professional analysis of the matter, and came to a just conclusion in my favor.

No system is perfect but there simply is no comparison between the efficacy of the payment services offered directly by the banks (and that includes the banks supported Visa and MasterCard systems) with the service offered by parasitic middlemen such as PreyPal. You only have to have a basic understanding of how these middlemen’s systems work generally as an additional layer on top of the banks’ systems to appreciate that in reality both payers and/or payees have little protection if something goes wrong, particularly not payees in PreyPal’s case.

Not only that, but “the banks” absorb any fraud shown not to be the fault of their customer, payer or payee; not so PreyPal, the PreyPal merchant invariably carries the load. What’s makes the difference? Well, the banks usually “know” the financial state of their customers at either end of any given transaction; PreyPal does not. The banks are in the business for the long haul; eBay/PreyPal/Donahoe have no thoughts past the next quarterly financials.

Even Wall Street recognises that fact: take a look at the share price performance of Visa Inc or Mastercard over the past five years and then look at eBay’s performance. Yuk!

Which brings us to eBay’s very own “Captain Queeg”, aka John Donahoe; this man is an utterly unscrupulous sociopath and a fool to boot. And then there is Pierre, another apparent sociopath who is supposedly giving away his wealth while at the same time still chairman of eBay and simply sitting back and watching the destruction that Donahoe has wrought on so many of the little people who had made eBay what it was … What’s wrong with this picture?

Well, Scotty Thompson saw the light and very wisely decided to beam himself out of the starship “eBay”.

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: BetterThingsToDo This user has validated their user name.

Mon Feb 20 18:17:02 2012

Visa's V me will take years and years to become known. Paypal like it or not is being used by millions of people who have never had a problem with it.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Philip Cohen
Web Site

Mon Feb 20 19:18:42 2012

“Visa's V me will take years and years to become known. PayPal like it or not is being used by millions of people who have never had a problem with it.”

Seriously? We’ve been though this debate many times before; buyers rarely have a problem with PreyPal; I never have; it’s “PreyPal merchants” who invariably bear the brunt of PreyPal lack of professionalism, and if you think that professional online merchants are not just waiting for something like Visa’s V.me to come on line so that they can drop PreyPal like a hot potato, then dream on. Soon it will be only eBay sellers who will be offering the mandated PreyPal.

The real test will be if eBay’s Captain Queeg allows the V.me payments gateway on the eBay marketplace. Of course there is no way that he will allow it (it would not be “secure” enough!), for to do so would undoubtedly be the signing of PreyPal’s death warrant.

“Visa's V me will take years and years to become known.”

Seriously? I have no doubt that every existing credit card user will be made aware of the V.me online payments gateway the day it is fully operational, all three billion of them.

PreyPal “is being used by millions of people …”.

Seriously, “millions”, there are ~3,000 million (three billion) credit cards in use, the vey great majority of them either Visa or MasterCard.

Nevertheless, if you have greater faith in PreyPal than Scotty Thompson had then I suggest you buy lots of shares in eBay, ’cause Donahoe reckons that PreyPal is going to be bigger that eBay in a few years time. In one respect he may be right but it won’t be because of PreyPal continued success, it will be because of eBay’s continuing downhill slide.

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: jpv1234me This user has validated their user name.

Mon Feb 20 19:37:30 2012

Rome was not constructed on one only day…obviously, at first glance, Visas'V might not be  a major menace to PayPal (I think the opposite; it really is the biggest menace PayPal has faced ever…but who is bigger now??? Visa is a lot bigger company that Paypal…so, Paypal "happy days" are starting to finish…I bought champagne to celebrate from now…


PD: I only hate two things in this world: guess who? eBay and PayPal….applauses!!!!

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Philip Cohen

Mon Feb 20 20:11:45 2012

I can feel those bubbles going to my brain and making me feel dizzy already ...

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: Another Coin This user has validated their user name.

Mon Feb 20 23:01:27 2012

@ philip cohen
it’s “PreyPal merchants” who invariably bear the brunt of PreyPal lack of professionalism, and if you think that professional online merchants are not just waiting for something like Visa’s V.me to come on line so that they can drop PreyPal like a hot potato..

Treating sellers so terribly will come back to bite them. This will be eBays and Paypals undoing. It's hard to say which will sink first eBay or Paypal. I doubt eBay, with a floundering Paypal, will be able to stay afloat with online merchants offering their favored choice of V.me over Paypal. And I am sure eBay won't allow V.me to come on board and all those big merchants on eBay will not be held captive to only Paypal. Well that leaves all those despised noise sellers eBay doesn't want and is getting rid of. What to do, what to do .. what a predicament.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: Another Coin This user has validated their user name.

Mon Feb 20 23:06:36 2012

Also, I will love to share some of that champagne!

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

by: Digmen1 This user has validated their user name.
Web Site

Tue Feb 21 14:57:00 2012

Yes Ina,
Glad to see that you are limiting it to your members only.
The auctions survey you did last month the results were a farce, due to cheerleaders etc etc.Bonanza and boocoo near the top and ebid.net and ecrater at the bottom - ridiculous.

Perminate Link for Sellers Choice Awards - Rating Online Payment Services   Sellers Choice Awards - Rating Online Payment Services

This user has validated their user name. by: Ming the Merciless

Tue Feb 21 20:45:10 2012

One poster here consistently defends ebay/PreyPal and has been doing now for several weeks yet I see no statement of their affiliation with ebay.

Unfortunately I have better things to do now than to look into this further.



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