|Fri Feb 17 2012 14:20:38|
eBay Launches New Seller Protection Overview
By: Ina Steiner
With eBay's first Seller Release announcement on the way, eBay has launched a new "Seller Protection Overview" page spotted by alert readers. eBay puts a number of measures in place to help ensure that a seller's performance is not impacted by buyers who are engaged in devious or abusive practices.
While much of the new page recaps existing policies already in place, there are some changes. For example, we noticed that the new Seller Protection Overview includes a measure we haven't previously seen on eBay's policies, though we have seen it in practice on occasion:
"When a major event outside of your control - such as a postal strike or disruptive weather - results in negative Feedback, low DSRs or opened eBay Buyer Protection cases, eBay hides related Feedback and DSRss and doesn't count the feedback or any opened cases toward your seller performance rating."
The page summarizes eBay's automatic 5-star DSRs for free, fast shipping; it describes some recommended "best practices"; and it recommends sellers use the existing Seller Reporting Hub to share and report experiences with buyers, including unpaid items, misuse of the returns process, eBay Buyer Protection and more.
Take a look at the Seller Protection Overview and let us know if you see any surprises.