|Tue Dec 25 2012 11:58:25|
Christmas Day - Did You Get Your Online Packages in Time?
By: Ina Steiner
It's finally here, December 25th - Christmas Day! Online sellers have been promoting, processing, packaging and mailing frantically for weeks, and can finally breath a sigh of relief. Or can they?
Did your holiday shoppers get their items in time to give to friends and loved ones? Disappointed buyers have ramifications for merchants, from negative feedback on eBay and Amazon to being losing future orders from what could have been loyal customers.
One reader emailed today to report his disappointment with some holiday purchases:
"You should do a survey about product fulfillment, shipping reliability and broken promises during the holidays.
"I had finished my shopping but I received two offers for items guaranteed to arrive before Christmas. The items were really at a great price so both were impulse buys. Of course I had to pay for the expedited service but the deals were great so I figured the shipping was worth it. Guess what?
"Neither item made it.
"I wonder how many experienced this and who was at fault, the sender or the shipping service....or me for waiting to close before Christmas to order. I will say Christmas was not ruined, but I am a bit ticked that I paid for service I did not receive.
"I will add that both items were ordered on December 20th with a guaranteed deliver date of December 24th. One was coming by Fedex and the other one by UPS. Checked the delivery schedule last night and the one from Fedex is rescheduled to come December 26th and the UPS package is rescheduled to come on December 28th."
Did you get everything you ordered online in time for the holidays? And as sellers, did all of your holiday orders get delivered in time?
If not, what was the holdup? Overzealous promises from marketplaces? Shipping carriers not keeping to schedule? Problems with your own fulfillment operations?
What, if anything, would you do differently next year as a buyer, and as a seller?