Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Nov 12 2012 20:55:08

eBay Retires Top Rated Seller Badge, Launches New Badge

By: Ina Steiner

Sponsored Link

In eBay's latest hoop-jumping exercise for sellers, it has changed its Top Rated Seller program. Today, eBay retired the Top Rated Seller badge and replace it with a new badge, Top Rated Plus, but only for sellers who offer "1-day handling and a great returns policy." 

eBay had warned sellers in its Fall Seller Update announcement. The current badge will be retired for all categories except Motors Vehicles.

While Top Rated Sellers who don't add offer 1-day handling and 14-day or longer returns will lose their badge, they won't lose their TRS status. eBay explained, "As a Top Rated seller, it's still your choice - you can choose to offer these services on some or all of your listings. However, the Top Rated Plus seal will only appear on your listings with these services. The Feedback profile page of all Top Rated sellers will include this recognition: "Top Rated: Seller with highest buyer ratings.""

Many sellers are unable to offer 1-day handling and 14-day or longer returns, including sellers who create custom or personalized goods and some sellers in categories such as clothing. So what will buyers think when they see fewer Top Rated Seller badges?

Here's today's announcement, let us know if eBay revoked your badge and how it affects you.

Update: eBay users report they can no longer filter Top Rated Seller listings in search results; since this wasn't part of eBay's announcement, it's unknown if it's a glitch or an unannounced change.




Comments (52) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

This user has validated their user name. by: Rexford

Mon Nov 12 21:10:09 2012

Hoop jumping is right. You jump through a hoop and get knocked out with a carrot.

Let them keep their gimmicky badge.  We give great service, our customers like our products and we don't need their badge.

Ebay clearly favor the large Diamond sellers and any small or medium seller who has had a TRS badge knows this.

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: Massachusets Howler This user has validated their user name.

Mon Nov 12 21:18:56 2012

PURE CRAP.
Mass Howler

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

This user has validated their user name. by: Philip Cohen
Web Site

Mon Nov 12 22:02:01 2012

Gee, why do I not feel overwhelmed?

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

This user has validated their user name. by: Ric

Mon Nov 12 22:02:33 2012

Still trying to make sense of the mixed message ebay is sending.

On one hand Top Rated Plus means a higher level of seller performance, on the other hand, recognizing the higher level of performance while removing the ability for buyers to refine search to Top rated Sellers only defeats the purpose entirely.

Changing the badge means little more than a different carrot dangling from a longer stick.

Removing the ability to narrow search to Top Rated Sellers makes it a different rancid carrot on a longer stick.

John Donahoe's handpicked management team is the Gang That Couldn't Shoot Straight.

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: Jane Dough This user has validated their user name.

Mon Nov 12 22:19:38 2012

They can take their fleeting badge and shove it as far as I am concerned.  

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: AgendaSwallowsAll This user has validated their user name.

Mon Nov 12 22:52:39 2012

Never in my life have I seen such a mass application of simple of mind ignorance wrought from the desperation of a failed agenda that has resulted in nothing more or less than a series of thefts set in place in the attempt to cover that failure.

Not a single one of our listings was set with Priority Mail International as the default disaplayed ship choice in any listings. We have First Class International listed as the top option to certain countries, Priority available to they and all others yet we spent our day re-setting those defaults as they had mysteriously flip-flopped.

Has anyone else noticed the ''Free Ship'' badge normally in an upper corner of the Gallery Pic in listing top has been missing half the time over the past two weeks give or take? People LQQK for that badge ebay MORONS, you'll never see their ''EBAY BUYER PROTECTION'' or advertisements missing.

When we noted this new ''Top Rated Plus'' badge this morning we noticed it was absent from our ONLY listing that didn't offer 1 day ship so what is it eBay? Are we Top Rated or are we ONLY Top Rated if we don't jump through a hoop created as yet another avenue of THEFT. 3 day ship time-frame in that single listing yet ot would arrive a good WEEK prior to the stated arrival time-frame of ALL eforcity & ToysRus listings in spite of our not being able to ship that given item for 3 days yet they have the badge in ALL.

I've said this 50 times, never have I seen an entity so Hell bent on self-destruction and those words were never mine, Real World intellect says it.

AgendaSwallowsAll

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: JLS This user has validated their user name.

Mon Nov 12 23:29:11 2012

Yep!  Whoopty-do!  My TRS badge disappeared today...but big deal!  I give totally free shipping and I ship either the same day or the very next day by Priority mail...but I refuse to let Donohoe and his gang tell me that I have to be a free rent-a-jewel seller!  If this new ''special badge'' and the removal of my former TRS badge slow down my sales?  So be it...at least I won't be a revolving door for people to wear my designer items for free and then return for no reason!

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: JeffP This user has validated their user name.

Mon Nov 12 23:31:47 2012

Badges? We don't need no stinkin' badges!

Power Sellers, Top rated sellers, it's all a joke. I don't think anybody takes e-bay seriously anymore.  

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: punky This user has validated their user name.

Mon Nov 12 23:46:15 2012

to: JeffP
LOL!!!!!!!!!!!!  

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: adrian44 This user has validated their user name.

Mon Nov 12 23:48:22 2012

''Power Sellers, Top rated sellers, it's all a joke. I don't think anybody takes e-bay seriously anymore.''

You said it all!    


Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: Sunflower This user has validated their user name.

Mon Nov 12 23:53:10 2012

I didn't even notice the badges until I saw this article. I agree with Ric & Philip says it all!

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: pace306 This user has validated their user name.

Mon Nov 12 23:59:36 2012

Since Christmas & Hannuka are the times for miracles, I guess I was due for one - and eBay gave me a TRS+ badge!

I dont know how I got it, though I was a TRS before so ....

Im not sure it means a GD da*n thing but I guess we will see.

In the end it still doesnt address the myrid of issues that eBay has, though if you ask them they will tell you - things on eBay have NEVER been better (unless you count everyones business being down %35 or more being a ''good thing''!).

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: starmoth This user has validated their user name.

Tue Nov 13 00:01:21 2012

I just spent 20 minutes on the phone with an eBay rep who told me that she had reported the loss of my TRS badge & drop in listing rank to the technical dept. She told me nothing about the info given in this blog. Interesting misinformation & waste of my time.

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: gotta love it This user has validated their user name.

Tue Nov 13 00:02:00 2012

Let's go boys and girls, imagine how nice that badge will look next to your name. Perhaps they can place a functioning three ring circus inside it for you. Think of the possibilities!

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: happyharry This user has validated their user name.

Tue Nov 13 00:03:04 2012

We had 3 accounts all TRS and in less than 2 months each account was suspended and gone under the BBE bad buyer experience score...TRS is a magnet to the scum that want to destroy ebay sellers business's.

ebay have so much work to do that we don’t even class the platform as essential anymore

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: blaumann This user has validated their user name.

Tue Nov 13 00:06:13 2012

Oncew again, ebayu management proves to be self destructive and insane. You must go to one day shipping to keep the badge and you must right before the holidays. They don't get the simple concept that the BETTER I do, the more $ they make. Ebay is headed into the dumpster.

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: Ed This user has validated their user name.

Tue Nov 13 00:19:52 2012

What is the point of working hard to be a Top Rated Seller when ebay will flush you down the tolet as ebay gives you wrong addresses of your buyer that are no good.

When the buyer does not get their package the file a case and you win and then you get a negative and 1's across the board and you end up losing every thing. Maybe you are lucky and you charge actual shipping and the buyer thinks you should ship them their orders lower that the postal rates, more ones.
You can't be a good seller when ebay sets up a DSR rating that is stacked against every seller. Shipping is not very reasonable.

We ship a couple thousand items a month and worry that a buyer does not want an extra discount, or they get upset that PayPal holds their echeck to long. There are many reasons that sellers get 1's that have nothing to do with the 4 questions ask.  

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: Cowbell This user has validated their user name.
Web Site

Tue Nov 13 00:33:03 2012

It's just like Top Rated, only more absorbent.

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

This user has validated their user name. by: askalice59

Tue Nov 13 00:44:12 2012

I sometimes feel like Gulliver when he wakes up on the beach and all the little people are running around trying to tie him down. Funny, eBay must stay up all night thinking up some of this stuff. Plotting ridiculous things like taking away our badges. Most of us don't even notice. Some didn't even know they had a badge. What is this? the boy scouts? Did I miss the ceremony? I thought I was just paying a fee to sell my stuff. Turns out it's some kind of S&M experiment. It would be somewhat comical if it weren't effecting the incomes and lives of so many people. That is so small.  

Perminate Link for eBay Retires Top Rated Seller Badge, Launches New Badge   eBay Retires Top Rated Seller Badge, Launches New Badge

by: duvibes4u This user has validated their user name.

Tue Nov 13 00:49:47 2012

I can not ship all items one business day. Even ebay does not always ship items within one business day. They don't always give tracking within 24 hours either. Ebay wants all seller fees without giving anything back.
Ebay is getting so large. I hope there is some very wise person that and will create a site bigger and better. My customers love our service, that means nothing to Ebay. I don't want to say what they can do with that Top Rated badge. I just don't care any more. They are getting TOO BIG FOR THEIR OWN GOOD. Ebay  states they are doing what buyers want. That is a LIE.
Buyers want good service, a great deal and they want the item shipped safely.
I was told to print shipping labels for International buyers and ship days later. As long as ebay sees tracking that will be good enough. Now they want Sellers
to deceive buyers. I don't like that. Ebay is creating a way NOT to give seller discounts and basically put all small sellers out of business. Small or Large we all pay fees. Ebay rose to the top wiht small buyers selling on their website and now they are trying to put them out of business at a very rough time for our economy.  

Click to view more comments
1 2 3  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.