|Mon Nov 12 2012 20:55:08|
eBay Retires Top Rated Seller Badge, Launches New Badge
By: Ina Steiner
In eBay's latest hoop-jumping exercise for sellers, it has changed its Top Rated Seller program. Today, eBay retired the Top Rated Seller badge and replace it with a new badge, Top Rated Plus, but only for sellers who offer "1-day handling and a great returns policy."
eBay had warned sellers in its Fall Seller Update announcement. The current badge will be retired for all categories except Motors Vehicles.
While Top Rated Sellers who don't add offer 1-day handling and 14-day or longer returns will lose their badge, they won't lose their TRS status. eBay explained, "As a Top Rated seller, it's still your choice - you can choose to offer these services on some or all of your listings. However, the Top Rated Plus seal will only appear on your listings with these services. The Feedback profile page of all Top Rated sellers will include this recognition: "Top Rated: Seller with highest buyer ratings.""
Many sellers are unable to offer 1-day handling and 14-day or longer returns, including sellers who create custom or personalized goods and some sellers in categories such as clothing. So what will buyers think when they see fewer Top Rated Seller badges?
Here's today's announcement, let us know if eBay revoked your badge and how it affects you.
Update: eBay users report they can no longer filter Top Rated Seller listings in search results; since this wasn't part of eBay's announcement, it's unknown if it's a glitch or an unannounced change.