|Tue Oct 9 2012 09:49:46|
Are Amazon's Expectations for Returns Reasonable?
By: Ina Steiner
As many consumers know, some retailers charge a restocking fee for returned merchandise. In today's Newsflash newsletter, EcommerceBytes looks at Amazon's policy on restocking fees for returns.
As for eBay, it implemented a new returns process last month - if a seller opts into managed returns, buyers are permitted to return an item for any reason - including if they change their mind.
We'd like to know what you think. If a shopper has a case of buyer's remorse (or if the buyer damages the item), should they be able to return the item they purchased from you? Do you have different policies depending on the marketplace?
Amazon also asked (rhetorically, it seems) how much is a reasonable restocking fee (the amount you can charge the customer for returning a purchase). While Amazon itself won't issue a refund for opened software, it does give a 50% refund for CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that have been opened (taken out of its plastic wrap).
Here's a cute cartoon from the buyer's point-of-view on Spacebase8.com.
What do you think of these policies as a seller, and do you charge restocking fees for your merchandise returns?