Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed May 24 2023 16:24:26

Is It Fair to Display 3 Feedback Comments inside eBay Listings?

By: Ina Steiner

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eBay displays a seller's feedback differently when you're inside one of their listings compared to their main feedback page, and we've seen two readers discuss areas of concern in a 24-hour period.

Today, a seller reported on Ecommerce EKG:

"Clicking on a seller's feedback score on a listing page does not show their feedback, it just scrolls the page down partway. Recently, it would do similar, but show a feedback summary with a link to see full feedback. Now, nothing resembling feedback."

When we click on the feedback number to the right of a seller's User ID on a forum post, we're taken right to a page that shows their entire feedback history. 

But if we click on the feedback number in one of their listings, it takes us to a section on the same page - the listing - where there's far less information. Instead of seeing "All received Feedback," we see "Seller feedback" (which can be a lower number if the seller both buys and sells), and only three feedback comments. Clearly that's a problem for a seller who has received a rare but recent negative. 

Yesterday, a different seller said they had received a negative feedback rating from a non-paying bidder, but even though eBay removed it from their full feedback page (since the shopper never paid for the item), the negative comment continued to appear in every one of their current listings. 

"I was told to clear my cache and did. I went to my husband's computer and searched by seller and sure as the sky is blue, the negative feedback is on every listing. They are no help at all."

What do you think of the feedback section eBay displays in your listings, and are you experiencing any problems with it? Is it fair to sellers to display just three comments from shoppers inside every one of your listings?

Comments (39) | Leave Comment | Permalink
Readers Comments

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: Goo Goo This user has validated their user name.

Fri May 26 10:21:51 2023

The drug cartels pay bills for millions of people Tool, no one cares about your personal cheerleading for criminals, there are people in Mexico that fight with guns for the cartels because they believe that killing others to make money is the way forward.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: toolguy

Fri May 26 10:29:43 2023

@Goo Goo

What do mexican drug cartels have to do with buying and selling on eBay?

Are you OK?

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: WaLK-aWAY This user has validated their user name.

Fri May 26 11:52:42 2023

@ Marie

Amazing how "some posters" are so self righteous they actually BLEED ignorance.
Blinded by facts and driven by the need to be the pragmatist in charge.

@Tool
You are very small. Infinitesimal in fact. Those mentioned silly tools of yours and your broken down corvette are a drop of ink in comparison to what Ebay has TAKEN from your pockets unduly.  You seem to celebrate being treated like a caged subordinate, center ring, under Barnum's big-top. You are a regular Oliver Twist upon the midway.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: Goo Goo This user has validated their user name.

Fri May 26 12:41:10 2023

I guess you missed the point Tool, it is looking the other way as long as you are taken care of financially, you can overlook the crimes being committed as long as you get yours and think it is all good.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: RL15 This user has validated their user name.

Fri May 26 15:56:31 2023

another stupid change that did not need to be done.

make stupid changes and ignore all the glitches that come up on a hourly basis

the walmart dope just keeps proving to everyone that he really is a dope.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: Goo Goo This user has validated their user name.

Fri May 26 16:32:34 2023

RL15, he can't be real bright, all eBay has done is lost sales continuously since Jamie Walmart was hired, his business plan was expanding Devin Wenig's promoted listing scams x10, he sure did not pay attention to any of the returned sellers surveys we filled out, that is a fact.  

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: toolguy

Fri May 26 19:39:45 2023

"but when has eBay EVER been fair to sellers?"

Got a minute?

Sit down and I'll tell you of a recent encounter I had on eBay and with eBay customer service.

I bought an item from a seller who sells new items, the item I received was missing pieces.

I requested a return as item not as described. In the package I added a note that I would prefer a replacement over a refund.

The seller receives the package and eBay refunds me.

3 days later I get a package with a replacement item.

Now I have the item and a refund. Being the honest John I am I called eBay and asked how I could pay this seller as I expect nothing for free.

Ebay tells me they have no procedure in place for me to pay the seller after the transaction has closed.

They suggest I pay them with Paypal and I ask how are they going to get their commission if I pay thru Paypal? They respond we aren't but that's OK because both you and the seller are honest and they said they were happy all turned out OK.

I would say eBay helped that seller by not charging fees on a transaction they were losing out on postage.

I ended up sending the seller a personal check. . . . . .

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This user has validated their user name. by: toolguy

Fri May 26 19:56:07 2023

@Walk away

"Ebay has TAKEN from your pockets unduly."

Here's where we differ in our thinking.

In my mind I got a FAIR deal from eBay for the service they provided.

I know what the fees are and I willingly list on the eBay website.

I find it to be a good place to buy and sell and have done so for over 25 years.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: toolguy

Fri May 26 19:58:30 2023

@Goo Goo

"you can overlook the crimes being committed "

I've said it more then once here, what California Penal code has eBay broken?

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: David Steiner

Fri May 26 21:06:55 2023

Good stream of consciousness comments, but....

Is it fair to display comments inside of eBay listings?

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This user has validated their user name. by: toolguy

Fri May 26 21:23:31 2023

"Is it fair to display comments inside of eBay listings?"

Sure why not?

I'm signed in under my account, went to look at some of my wife's listings, i see the feedback towards the bottom. The last comment she got was STELLAR and it makes her sound like the best seller on Earth. lol

It's just more clutter mixed in with all the other non essential clutter!

After all these years I pretty much ignore all the stuff.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: Marie

Sat May 27 01:52:18 2023

@Walk Away

I don't have the need to call anyone names.  Not you or anyone else.  We may see things differently, but I respect your right to do that.  However some here seem to think if they can't bend you to agree with them then name calling is in order.  I stand by what I said before.  

Which was "Amazing how some posters here seem to think it makes someone else look bad when they take the time to call them names because they don't agree with them.  It is exactly the opposite.  I believe we are all adults here, maybe I'm wrong."

It is fine that you don't agree with me.  I don't mind.  But that doesn't mean I'm wrong.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: toolguy

Sat May 27 09:40:01 2023

The bottom line about eBay

NO ONE IS FORCING YOU TO BUY OR SELL THERE

You do it freely and willingly so stop complaining

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: pace306 This user has validated their user name.

Sun May 28 23:28:31 2023

"NO ONE IS FORCING YOU TO BUY OR SELL THERE"

That's NOT carte blanch to hurt or abuse people "just because you can" (at least *I* dont do such things - wont speak for anyone else)

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: Fruitylovesyou This user has validated their user name.

Mon May 29 00:24:45 2023

I think someone should set up a mondo feedback system about eBay and let them carry that commentary wherever they go

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: Marie

Tue May 30 10:43:05 2023

@pace

"That's NOT carte blanch to hurt or abuse people."  Tool didn't say anything remotely close to that.  

He simply asked a great question.  I realize that you still sell on Ebay.  I'm sure you do that because as much as you complain about them, you still make money.  But still if it is all as bad as you say it is for you, there are other places to sell.  Your choice of course, I do respect that.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

by: Bird Mad This user has validated their user name.

Tue May 30 19:10:10 2023

The 3 feedbacks displayed are NOT THE MOST CURRENT 3. Is ebay purposely picking a neutral feedback I received, 7 positions previous to display in all my listings? Ebay does not show my comment to the neutral in the 3 they display at the bottom of all my listings. This is another reason not to trust ebay.  

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: Marie

Tue May 30 19:12:31 2023

While I don't like it either, it is just one more click to get all the member's feedback.  The button appears below those 3 FB you see.

Perminate Link for Is It Fair to Display 3 Feedback Comments inside eBay Listings?   Is It Fair to Display 3 Feedback Comments inside eBay Listings?

This user has validated their user name. by: toolguy

Tue May 30 20:31:45 2023

@Bird Mad,

you have a legitimate complaint if that is happening, I for sure wouldn't like it.

Call eBay and see what they can do about it, I know it's way harder to get thru now days, almost impossible. . . .But if you try hard enough you will, we always do.

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