eBay feedback changes used to be few and far between, but the company made some significant changes to feedback during the last quarter of 2023 - a time of year sellers loathe to see any changes as they're busy with holiday orders. (As any longtime seller can attest, change precipitates glitches.)
eBay also began allowing buyers to upload images when leaving feedback this year, though it did not make the images publicly available. In early November,
eBay began allowing sellers to view those images, though they were still not viewable to shoppers.
That changed this month - on Monday, eBay announced it had begun making buyer-uploaded images available publicly for multi-quantity items. In its December 18th post on the Selling board (not on the Seller Announcement board!), eBay wrote:
"Over the past few months, we've been working to improve the feedback experience for buyers on eBay. We are making these changes in order to give potential buyers better insight into your products.
"Starting last month, eBay sellers have been able to preview images on their sold multi-quantity items feedback. With the success of the program thus far, we are starting to make those images available to buyers as well. We will continue to test images on feedback into 2024.
"Richer text and images in feedback can add credibility and drive sales by instilling additional confidence for interested buyers as they shop. To date, we've already collected almost a million images and the vast majority are associated with positive feedback and showcase the great products and positive experiences buyers have with our eBay sellers. Existing policies related to feedback and feedback removal will also apply to images.
"These updates will help to add trust to reviews, increase buyer confidence and drive conversion for your listings."
As we previously reported, eBay revealed in a FAQ that it had built an "AI driven moderation model to ensure no inappropriate photos are displayed on eBay."
We've noticed threads on the eBay boards from users reporting they're unable to leave feedback on some transactions - it's not clear if eBay's latest tweaks are leading to those glitches.
No doubt we'll hear much more about the pros and cons as eBay continues to roll out the images in feedback feature in the New Year. Feel free to leave feedback below about changes to eBay feedback this year.
Keeping Up with Changes to eBay Feedback
by: COVID-19 
by: toolguy 
by: Bill