Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed July 20 2022 08:40:02

eBay Missing-Description Glitch Could Result in SNAD Claims

By: Ina Steiner

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eBay sellers worried about the problem of Item Not as Described ("SNAD") claims just had their anxiety levels raised after eBay acknowledged a glitch impacting mobile shoppers.

There are at least 7 posts on the eBay Technical Issues board as of early this morning reporting the same problem: missing descriptions when viewing eBay listings on mobile devices.

There was no indication eBay responded to any of those threads, but the @AskeBay Twitter account responded to a report with a statement that eBay's technical team was aware of the issue and was working to resolve it as soon as possible. "In the meantime, you can see the item description via the browser (also on the phone) if you select the Classic site on the bottom of the page," they wrote.

A seller also reported the issue on eBay for Business Facebook group on Tuesday evening (there was no response from eBay as of Wednesday morning):

April Novak Proveaux: "I'm not sure how to report it but descriptions aren't showing up for listings right now. Having our listings show the details we spent a lot of time measuring and typing would be super helpful with growth."

Sellers might do well to document sales they make during the event and refer to it if they receive claims from customers reporting the items were not as described.

Sellers began reporting the problem late on Tuesday evening.

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by: Snapped This user has validated their user name.

Wed Jul 20 09:37:44 2022

“… a statement that eBay's technical team was aware of the issue and was working to resolve it as soon as possible.”

‘…this has been a recording..’

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by: ebayout This user has validated their user name.

Wed Jul 20 10:29:02 2022

3rd World programmers...GIGO

Perminate Link for eBay Missing-Description Glitch Could Result in SNAD Claims   eBay Missing-Description Glitch Could Result in SNAD Claims

by: terry55 This user has validated their user name.

Wed Jul 20 11:34:15 2022

even when it is working, buyers don't look at it but you do have to click a couple times to find it. Tired of getting questions that are in the description  

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This user has validated their user name. by: COVID-19

Wed Jul 20 12:45:03 2022

Yeeeeehaw! Good job, eBay. Good job.

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by: pace306 This user has validated their user name.

Wed Jul 20 14:56:51 2022

"All buyers who file SNAD complaints will receive a FREE coupon for $25 for use @Walkers, which will be charged to the sellers account since its OBVIOUSLY their fault"

No wonder eBay stock is at $43

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by: itsjustasprain This user has validated their user name.

Wed Jul 20 19:17:56 2022

eBay is now claiming that removing the link to the full description (and not even posting excerpts from it) was a test. They had previously said that you could double-tap on the listing title (or more specifically, tap twice; it doesn't matter how long you wait between the two taps) and it would then jump you to the full description, but of course there was no indication that that feature even existed in the first place.

The previous description handling in mobile mode has now been restored. The tap-twice jump-to-description feature remains, for those who know about it.

You have to wonder how or why some of these tests make it this far. Was there no one in the planning stage with the authority to say, "That enhancement is ridiculous. Forget about testing it. Let's move on to something more worthwhile. Who's got that list of bug fixes to be addressed?"

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by: OnlyPollyPocket This user has validated their user name.

Wed Jul 20 19:18:47 2022

What Snapped said.

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by: Amberlin This user has validated their user name.

Thu Jul 21 02:43:19 2022

That app has been nothing but junk since day one.

If I want to buy something on Amazon? One click and I see the whole page with info. On Ebay, "please click through 2 pages BEFORE seeing ANOTHER link to "full description'". It's just insane.

All those worthless programmers should be shown the door.

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by: Chicago48 This user has validated their user name.

Thu Jul 21 06:09:14 2022

EB=Forever Broken

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by: Chicago48 This user has validated their user name.

Thu Jul 21 06:14:04 2022

Oh BTW, there's a Goodwill Reseller site:  https://www.wornnotwasted.com/  I'm trying it with ONE ITEM.

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by: CT Bay This user has validated their user name.

Thu Jul 21 07:58:47 2022

As if they care about BS SNAD claims.

Site changes cause a huge decrease in sales. As soon as they get done screwing with the site my sales jump for a day or two and then back to glitches and slowness. I don’t think they have the infrastructure to run the site while they are changing it. For the past two weeks the glitches and the slowness that come with them have been continual. Will it ever end?
  The listing tool I was forced to use still doesn’t work right. My listing has been basically cut in half. I have to upload photos multiple times, adjust photos multiple times, input data multiple times, and wait on endless scrolling. They have made it just about impossible to list and are doing their damndest to make it impossible to buy.
 The theft facilitation and encouragement is working great. Emails encourage people to return things they haven’t even purchased yet is working great. The system to facilitate the BS SNAD claim born from description hiding is having no problems.
   Theft and dishonesty are working flawlessly yet Good buyers and great transactions have to deal with INTENTIONAL endless glitches.
   These problems are nothing new and persist through multiple CEOs. So who is the real incompetent leader? What is their name and position so I can tweet them daily when the site doesn’t work?

Perminate Link for eBay Missing-Description Glitch Could Result in SNAD Claims   eBay Missing-Description Glitch Could Result in SNAD Claims

by: Snapped This user has validated their user name.

Thu Jul 21 08:45:31 2022

“eBay is now claiming that removing the link to the full description (and not even posting excerpts from it) was a test.”

Right.  It’s not a glitch.  It’s a ‘feature’.  Geeeez.

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by: pace306 This user has validated their user name.

Thu Jul 21 09:46:14 2022

"These problems are nothing new and persist through multiple CEOs. So who is the real incompetent leader? What is their name and position so I can tweet them daily when the site doesn’t work? "

START with the Dummy who wrote the DUMMYS book aka Jim (I'm head of seller protection but I do nothing all day) Griffith

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by: DWagnerIowa This user has validated their user name.

Thu Jul 21 10:03:40 2022

The mobile version of an eBay listing has always been goofy and disorganized

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by: Alfacar This user has validated their user name.

Thu Jul 21 11:54:57 2022

Removing description would prevent machine from scanning it for key words to make sure that the search produces only several chosen entries (PLA). That is how I see it if they claim it is intentional- now test and later permanent change.

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by: spooky This user has validated their user name.

Thu Jul 21 12:05:47 2022

the eBay app has been a nightmare for well over a month now. I could not create new listings for 4 weeks but earlier this week it seemed to resolve. I contacted eBay Twitter and they said they are aware of an issue. 30 billion dollar company has the worst IT department on earth

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by: DogPatch This user has validated their user name.

Fri Jul 22 09:50:08 2022

The root of eBay's demise: California Logic
Many CA Companies are relocating, and many are planning to do so.

Gone, to name but a few:
Oracle
Hewlett Packard
Tesla
Schwab

EBay: Move to a locale where common sense is in abundance.







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